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February 2024 by jorge mesa
I am a client today 02/16/2024, I went with my daughter who had an appointment to open a primary account with all the documents and the person who assisted me was not aware of the documents that my daughter who is Cuban had to present to carry out said process by who went to look for the bank manager and she also had no knowledge of what was needed to open the account and she did not want to open the account for us with all the required documents, who lost? Wells Fargo bank for having a manager who does not know how to comply with matters with Cuba, the truth is I felt discriminated against
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January 2024 by Paula Cerda
Carmen Acosta Personal Banker 8120 Lake Underhill, Carmen has the best customer service, she is very friendly and explains each of the services they offer in great detail.Excellent Carmen, the truth is she has a lot of passion for her work. ?
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November 2023 by Sandie Aguirre
I gave been a customer of this bank since it was First Interstate Bank. Then Wells bought it. From the beginning never have had a problem with this bank. Love Wells Fargo!!!!!
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October 2023 by Monica Blanco
The cashiers are super slow. They serve and then do a thousand things before serving even if there are a lot of people. Terrible service.
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October 2023 by Carlos López
I would like to say that when I saw the reviews I thought that I would not have a good experience in this bank, but I was completely wrong, everyone treated me very very well, they explained everything to me with details and clarity. And I would like to thank Juan Rodriguez who treated me very well ?. I definitely recommend this site. Greetings.
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September 2023 by Francis Young
Christian was very helpful, I walk-in unable to login online banking, he assisted me right away even though he is expecting his appointment coming in anytime soon. He was able to resolved my problem immediately.
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June 2023 by Jerry Ng
1 teller and 1 manager. The rest of employees are just there for looks. 40 mins just to deposit a check.
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June 2023 by Graciela Carrero
Thanks to the agent Christian Rentas, who helped me today with opening my account, he was very kind and patient, in other banks and even in other Wells Fargo it was a hassle trying to open my account even though my immigration documents were fine. I recommend this branch in particular.
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April 2023 by Jessie S.
Great customer service. Very polite, attentive, amicable, and knowledgeable. Angie thank you for your assistance and to the branch manager Marnalys!!
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November 2022 by Valentina Garcia
Cero stars is what they deserve. From 4:30 to 5 they don’t want to do nothing. Bankers keep saying there is appointments and we can’t take care of anyone after 4 pm.I arrived at 4:30 to do a wire transfer, bank was empty and no-one helped me. Management at this branch is terrible.Someone should be making sure services are provided until closing time.
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October 2022 by chuck eckley
What a horrible branch. Customer service ladies and gents has left the building. Erika Martin if that was her real name is probably the worst person I have ever personally met. If there is a district manager or someone who is her boss I would think seriously about her position in my company.
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September 2022 by Amarilys Rodriguez
Worst Wells Fargo branch! There was only 2 clients in line before me and after waited a full hour because they only have 2 tellers just for endorse a check I ended leaving and wasted my lunch hour. Do NOT go to this branch unless you wanted to waste your time.
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September 2022 by Damien Neurosis
Please avoid this branch lazy unprofessional staff! I guess people nowadays don't want to work.
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June 2022 by T S
Rosa is an absolute pleasure, made the experience as easy as possible!
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June 2022 by Ella Mason
Bad customer service even though, I was trying to open an account with Wells Fargo.
