-
June 2023 by Google user
I’d like to say, the associates and managers at this store are amazing and genuinely nice! Pharmacist Ai-Thu though? Unbelievably unprofessional, rude, and just overall horrible at her job. I came in with a physical prescription for a medication which I need in order to function and is unfortunately experiencing a nation-wide shortage, straight from my appointment to this pharmacy because it was the only one that I was able to find in my area which had it in stock. She used every excuse in the book not to fill it, first saying I was a “red flagged” in their system because I used a different pharmacy the month prior (which no longer had it in stock this month for my refill). Then when I ran down the list of pharmacies I previously used and dates I filled it and explained why (which as a pharmacist she is already fully aware of) she lied and said they couldn’t accept my prescription because it was “tampered with” just because my Dr’s black pen ran out of ink while writing my address on the script and completed it with a new pen, which resulted in the ink being *slightly* darker in that section alone - it was obviously the same handwriting though. I countered this by asking if my provider could send in an electronic prescription in the morning so she could see it was valid, and she said if they do she’d only fill it this one time as a “courtesy” but since I’m “flagged” I’d have to go back to my original pharmacy after this “courtesy fill”, and then said couldn’t fill it for another few days even though I am already due. This entire interaction also took place via messages being sent through the pharmacy tech because she refused to come to the window and speak with me directly. I ended up finding a different Walgreens that I luckily also had it in stock and was given none of those lies or excuses by them, no mention of my prescription appearing “tampered with” nor of me being “flagged” in their system, they filled it that same day and even told me if they still had it in stock by the time I needed a refill, I could come get it filled there again. I actively work in healthcare, and previously worked in pharmacy benefits processing prescriptions myself. I am fully aware of federal regulations with controlled meds, what can make a prescription invalid, and the permitted time frame for refills which is why I always wait until I’m down to the last couple of days of my medication to go get a new prescription from my provider and always take it straight from their office to the pharmacy. This pharmacist uses her position in the form of a dictatorship to determine whose scripts she wants to fill and who’s she does not, and this is not right. She makes patients feel as though they are unimportant or drug seekers for simply trying to get their medication, and if this is how she approaches her job, she should not be employed. In all of my time taking this medication, I’ve never been made to feel the way I felt at this pharmacy. It’s disgusting that Walgreens would have someone like this employed at their facility, in charge of dispensing medication that for some people may be needed as a matter of life and death. Her lack of empathy or even the most basic display of customer service was astounding and beyond unacceptable. I know my review is just one of many, but I can only hope that in time I am able to go to this pharmacy and no longer find her there.
-
March 2023 by Jane M.
Poor customer service in the Pharmacy! The Pharmacist at this location 16900 E Colonial Dr thinks she's GOD! Every time I get a prescription filled there's a problem. What makes matters worse is the pharmacy technicians lie. My doctors office had called to find out why one of my prescriptions was not ready and Michaela told my doctors office that they didn't fill it and they would fill it and it would be ready by noon. I went at noon and they told me they couldn't fill it. They needed to talk to my doctor! My doctors office had just spoken to them earlier in the morning why did they not talk to them then! This is causing me a lot of stress, and I will never go back there again! Very poor customer service again and again!
-
November 2022 by Anais T.
My parents were lost, their phones were dead and the plug in their car stopped working. So they stopped at this Walgreens to ask for directions and the young lady in the photo department was incredibly nice to them. She allowed them to use the phone, she used her own charger to charge one of my parents phones, and then also provided step by step instructions on how to get to Red Bug Lake. This happened on November 15th, at around 3pm. I wish they had gotten their name but English is not their first language.This is the type of service that is so rare nowadays. I wish this young lady much success. And hopefully, your manager sees this and is able to thank you for being a great member of the community. Thank you so much for helping my parents. May it come back to you tenfold.
-
September 2022 by Laura Blondin
This is my go to Walgreens.. I’ve always had a wonderful experience, whether it was in store purchasing or pick up.. this particular time I had to pick up meds, and I did my first order pickup for a few things because I could not enter the store.. it was extremely efficient and the associate who brought out my items was very pleasant and quick.. I recommend this location, and will continue to shop here.. Thank you for going the extra mile for me.. I appreciate you..
-
May 2022 by MARTHA MURCIA
La farmacia me llamó el Domingo que tenía una medicina lista para refill que si la desbaba marcara el número uno, lo hice y me dijo que estaría lista el día Lunes. Vine hoy Miércoles Febrero 9/2022 a las 10:30 am y la mujer de el Drive Thru me dijo que aún no la podía recoger. Le expliqué lo de la llamada y que no me llamaran a no ser que la medicina estuviera lista y ella de manera altanera me dijo que si quería me podían borrar de el sistema para no recibir llamadas. Pienso que esa no es una solución correcta. Deberían asegurarse que todo está bien con el seguro y demás antes de llamar a un cliente que como yo, no tengo una pierna y necesito moverme con ayuda además hay personas que pagan Uber o un ride para que los lleven a la farmacia y no es justo perder el tiempo de esa manera. Y además recibir malas actitudes de parte de los que atienden.
-
January 2021 by John M.
This particular Walgreens is located on the corner of East Colonial Drive and Chuluota Road. It is located across the street from a shopping plaza that has the Publix in it. It would be a convenient location for people returning home from downtown Orlando who are living in let's say Wedgefield to stop here on the way home. The service here is relatively good, I never had a problem or any issue come from it. I have never picked up a prescription from here, rather I have used it for the various items located on their shelves, but that service has always been good. One thing that I do like about using chain drug stores is that it would be easier to get a prescription forwarded to another location. So this could be advantageous if you're looking for a new pharmacy. All in all, I would recommend here. It is convenient for the people in Bithlo, Wedgefield, Chuluota, Etc
-
March 2020 by Wesley P.
I like this Walgreens do to is close to home and they have a old lady to check out that look for the best deals for you and that awesome. But when you look my rating is low do to pharmacists she is so rude I hate every time I have to see her to get my medication otherwise will be a great place and 5 star location.
-
January 2020 by Shrek the ogre
5 little monkeys jumping on the bed one fell off mama called the doctor and the doctor said go to walgreens
-
April 2019 by Elizabeth C.
Unfortunately I have to say that this Walgreens has failed me. I submitted photos to be printed at 3:30, with their advertisement that says you can come back in an hour to pick them up. I come at 5:15 and my photos are just now being printed and the girl tells me 30 minutes because their photo person isn't there today. Ok well if you know that the person who does photos will be absent today why aren't you staying on top of it? I'm sitting outside of walgreens because I need my photos. I'm not a very happy customer right now.
-
December 2018 by Cassi R.
Dalia, you can find her in cosmetics, is amazing. Can honestly say she was highly more informative than the men and women at Ulta/ Sephora. She knows her stuff.
-
October 2018 by Cee Note
Little shopping
-
October 2017 by johnny greene
Fast service
-
March 2017 by Wheezy Vet Tech
Friendly and efficient pharmacy technicians!