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February 2024 by Carol D.
Waste of time. They asked to look at my insurance card before they made an appointment. When I showed up for my appointment a week later, they refused me saying they don't take my insurance. The receptionist said she tried leaving me a voicemail, the voicemail only said they were verifying the appointment, nothing about an insurance issue. I was at work, so I didn't call back. I guess my time driving to the appointment isn't as important as the 10 extra seconds they could have taken on the voicemail to say "there's an issue, please call"
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February 2024 by Karen Decker
Dr. Williams was welcoming, funny and most importantly super knowledgeable about eyes ?Jason was awesome to work with and he even went above and beyond to help us by staying late. He was uber funny too. Great people you have at this place ?
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January 2024 by JB
Great service & so far happy with glasses. The staff who helped & submitted my order found a slight error on my prescription from another eye clinic so an adjustment was made. Efficient & easy process. Happy with this store! Thank you.
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January 2024 by Linnea Wagner
My associate was very helpful & friendly. Very attentive to my needs.
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January 2024 by K B
Great experience with Zeb ordering my sons glasses. Also, had a wonderful time when picking them up from Gina. Great customer service by both!
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December 2023 by s p
Bad customer service , from my frame my glass got separated, i was not able to drive or work without glasses , i approached this store and met Jaison ane more lady technician in the front, jaison he asked me did you buy from here , i said no , he immediately discuss with the lady and they said their team is busy and they can not fix it now and they do not know when they will be able to fix it and suggesting me to go to eye glass world just opposite to thier store i felt they try to avoid me , i do not know their guidance where to go fix it , they are not compassionate and was not ready to help a customer or a future customer in needDo not recommend this because of their attitude
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December 2023 by Henry Drozdz
Very professional and friendly staff and grate selection of frames.
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November 2023 by Ana Santamaria
I went to Visionworks East Colonial location on 10/28/23 and was impressed by the quality service I received from Zeb. I was waiting to be help by a different employee but he was available and greeted me with a smile and offered his help, I decided to let him help me and I was glad I did. he made it so easy for me, was very proffessional and knowledgeable, with his help I found the perfect prescription glasses and a pair of beautiful sunglasses as well. Great job Mr. Zeb???????
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November 2023 by Diane Shea
Had an eye exam with Dr. Williams. Very pleasant experience. Wanda was so wonderful helping me select frames. Great office .Would definitely recommend.
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November 2023 by Jonathan Rachieru
Terrible experience, I mad an inconvenience with me forgetting my contacts at my in laws house over the weekend.I asked them if I can purchase just a set of contacts, one pair for the weekend while I waited for my bags to get shipped from my in-laws.They only care about my money and forced me to purchase an entire box of contacts as supposed to helping me and taking care of one of their customers.
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November 2023 by Stormie Bray
My doctor was very thorough, explaining everything to me as my last doctor left me with a lot of unanswered questions and giving me great advice on which contacts would work best for me. He was kind and patient with me, I won’t be going anywhere else.
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November 2023 by Donald C.
GO TO WINTER GARDEN LOCATION. MALL OF MILLINEA VISIONWORKS's SERVICE IS HORRIBLE! I wish I got the names of the staff at the Winter Garden location to give proper thanks but they were trying to close up and it was already a long day. I will follow up in the next review.
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October 2023 by Annie Gonzalez
Always a pleasant experience. This is my go to place for glasses. I've been a customer for over 6 years and the glasses are always perfect! The staff helps me find the perfect frames and we have fun doing that.
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October 2023 by Debra Cherry
Service was great.I was taken care of right away. Great choice on my progressive lenses really understood the difference in the lenses. Associates were friendly and personable.
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October 2023 by Shades of Black & Brown LLC
The Female Doctor had the best personality I've experienced in customer service. I can't remember her name, but she made the whole experience makes me not only want to come back, but recommend everyone to there.
