-
October 2024 by Juan David Ruiz T
The attention from Silvio was very bad, he threw away the equipment that we acquired a few months ago, he never shared the pertinent information with us, for each question he answered that we could search on the website or in the application to obtain information, he promised us a plan from 120 usd, which rose to 140, and this month the bill is 186 usd for no reason, I did not make any type of change in my plan and I did not acquire any type of additional service. It's disappointing.
-
August 2024 by Margaret
Terrible customer service!!!! Will never come back to this location. Eliseo needs intensive customer service training. Silvio was also no help! So disappointing, I’ve been a Verizon customer for years and they are a bad representation of the company.
-
June 2024 by Anyeen Guillen
Very good attention
-
June 2024 by J P
Friendly and knowledgeable. They took the time to explain a few things that could be using up too much battery life.
-
May 2024 by M R
Thank you to Armando and his manager Ricardo for their help. Gracious, patient, and helpful. High five!
-
March 2024 by K K
Walked in the store, there was 3 employees and yes they were a little busy but no one said hi, welcome, be right with you…. Nothing at all. Stood there for about 15 minutes and still not a single person approached my wife and I. We left and bo said anything as we left. Horrible customer service!
-
February 2024 by Franco Mascioli
Horrible service. They made me pay in full my S23 Ultra to trade it in for the S24 Ultra. After I paid, Joey told me " sorry you don't qualify anymore to trade in phones". They removed that benefit from my account and they told me that to recover the right I have to switch plan and pay $100 more every month. Despicable treatment.
-
December 2023 by KamaruAshamae
Awful service from Muhammad. No idea how so many other people are singing praises of him in these reviews. My dad and I walked in for an exchange of the iPhone 15 plus, and he treated us like a nuisance. I am the account owner and he never asked any questions like my name or number or anything to verify that either of us were the account owner. He just typed in his iPad and then handed the iPad to my dad, and when I took the iPad to sign, he had a massive attitude about it. When I asked what I’m signing for, because he didn’t talk this entire time, he said it was to exchange the phones. I asked about a downgrade because the iPhone 15s all come with issues, and he said I had to pay the 50$ restock fee and it can’t be waived. I asked why my dads iPhone was overheating, and he said it was because it had a screen protector. I asked how that’s possible and it doesn’t make sense. I even asked what screen protector will prevent that from happening to the iPhone 15, and he stated he didn’t know. While helping my dad with his phone, he kept tossing the phone at my dad, and I found it to be extremely rude and disrespectful. Muhammad eventually removed the screen protector to show me how it effects the screen sensitivity, and it turns out that the screen protector wasn’t causing the issue, it was the phone itself. He is generally not knowledgeable. He could have easily sold me a new screen protector, but he just had an attitude and didn’t seem to like us very much. He also kept hitting my dads phone, and I was worried he was going to break the screen before I could get my dad a new phone exchanged. I also asked what I would do if this new phone would also fail, and he told me to go to the Apple Store. Finally, my dad had the new phone in his hands, and Muhammad informs him that the update takes ‘several hours’ and we should just go home. Muhammad also got upset because I asked to check and verify to make sure my dads ‘old’ phone was erased and wiped of my dads private information. Muhammad scoffed and told me he already did it, but when I insisted, the phone erasure was not completed yet. Once it was, I thanked him and my dad held out his hand to thank him as well, but Muhammad wouldn’t take it until I guess noticed others looking. Awful service. I hate coming here. Two times now representatives have made things more difficult than they need to be. Not sure if it’s a sexism thing or racism thing, but it had to be said this time that this store is a consistent problem and it’s better to just shop online.
-
December 2023 by Lizz SJ
Excellent service by Muhammad. Since the moment you walked in, he make you feel welcome, he listened to my issue, took action right away with absolute knowledge of what he was doing, and helped me solve the problem immediately. I can see on him someone who cares about his customers owning the issue from beginning to end. Thank you Mohammed for exceeded my expectations.
-
November 2023 by Daniel Galan
Great customer service by Andres Morales!
-
November 2023 by Mohamad Hussein
Clean, professional and helpful team!
-
November 2023 by Rich Grady
Great service
-
October 2023 by Mike Ciappetta
Great phone service, but like anywhere else, setting one up takes (what seems like too much) time...
-
August 2023 by Joe Easley
So I ran into an issue with AT&T turning my phone off before certain dates and when that happened, I literally had to find a store to remedy the issue. With me being military, most of the guys I served with switched to Verizon for better service and coverage so why not? Issue was I went to the wrong store when I ported the phone numbers over. Buttttt the guys here took care of us and made sure we had service before we left the store. I recommend talking to Armando and Ricardo because they know they’re stuff. Thank you guys :).
-
July 2023 by Zachary Vincent
The worst place ever killed my phone number that I've had over 10 years!!!I was lied to by numerous people. I inquired about giving them a shot for my business and said my current contract free plan would expire in nearly 3 weeks. They originally said they could put the service in an inactive status for up to 2 weeks before I would need to port my number in. Then, when those 2 weeks came up, I explained the situation and asked for just a few more days. They said they could accommodate up to 30 days, but I only needed like 9. So when I called, then to activate. The lady was rude and said it looked weird. I told her what I was told and asked her to explain what she was seeing. She wouldn't answer my questions. Ended up importing my number in. Then she said she needed to transfer me but wouldn't say who. Then, it was the fraud department. They said I owed them for the 1st months payment because there was actually never ever an inactive status available or put on my account. Then they said I owed them $60 for 1st months payment that was now due, $180 fee for initial payment failure, and a $80 fee to turn it back ok. So, nearly $300 to now just get started, or else it would go to collections. I couldn't believe it. Customer service rep telling me this wouldn't waive the charges even after realizing their was 0 utilization on the data and hearing what happened. Simply just wanted me to pay them. I got a straight talk card the next morning and said just give me my number back I'm leaving. Luckily one decent person answer and couldn't believe the numerous coworkers incompetence. She took care of the account but couldn't get my phone back out since the first embicle ported it in to a closed account but wouldn't state that when I asked her clearly if that was the potential case. The lady that said I had a 30 day extention from the port department originally said another port request for the pin should NOT be needed which is what arose my fears! I never had Verizon. Was going to give them a chance but NEVER AGAIN!!!
