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June 2024 by Andrea Rowlison
Stay away from this place! Was lied to about my phone needing to be replaced when Verizon was having an outage. Called when I got home saying it still wasn't receiving texts. They promised I had 30 days to trade my phone back in. They wouldn't give me my phone back. They said the new plan was cheaper. It was way more expensive. Then they said they got me credits to bring the price down. Not true. I complained to the manager. He told me he got me discounts so the plan would be cheaper from then on. but he got a one month credit to make it look like he had brought the price down but it was only for one billing cycle. Although they make it look like a Verizon store, it is not a Verizon Store (it's an authorized dealer). so after they lie to you Verizon won't help you.
There is not a way to reply to the reply given to me so adding it here. I did get an incident number and contacted corporate many times. They did nothing.
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May 2024 by Amanda L Marquez
CAMILO Thankyou so much for your service.
You were so patient, and very informative.
I totally recommend this place.
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May 2024 by Joshua singh
David Tadros took care of us and was very professional and friendly. Highly recommend.
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May 2024 by John Hamati
Had an excellent experience switching from another network. Phillip was very helpful and got me some great promotions. 10/10
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May 2024 by Carlos Luis Hernandez
Very grateful for the attention in the store, mainly with my colleague Angel Fernández for his treatment and quality, 100% recommended
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March 2024 by Kevin Fennell
Dont waist your time here at this store. It’s owned by cellular sales it’s not Verizon. I had to fight for 6 months for my trade in credit and my promos that I was supposed to get. The sales people aren’t trained well enough to make sure that you’re eligible for a promotion. I was told that I would get this and that when I preordered my watch and phone and then when I picked up my devices I was told my trade in wasn’t worth what I was originally told. Then I didn’t receive my trade in credit for my phone because they lost my trade in and the proper documentation was never sent over to Verizon so Verizon couldn’t do anything about it. Then I never received the promo on my watch because I didn’t have the right plan. I Was never told I needed to change my plan ever and I had been calling the store and the salesman for 6 months and they kept on telling me that they would fix it and never did. Finally I called cellular services main office and had to open a case which took a month for them to figure out what they did wrong. The only reason I got My mess cleaned up is because I called Verizon and asked them what to do and for their help. I will never go to a Verizon store ever again order your stuff straight from Verizon!
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February 2024 by Vanessa Smith
I switched from T-Mobile to Verizon and I’m so happy! Brian and frank helped me switch over ever, they both were so nice and patient and knew exactly what they were doing.
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February 2024 by Luis Ortiz
Mr. Michael Potts was amazing he took care of my issues like a champ. Thank you Michael
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January 2024 by Freddie Sierra
Very kind Angel helped me with questions I had and excellent perfect service
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January 2024 by Rance Torrealba
Amazing service!! ?
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January 2024 by Josh Sondergeld
Don't bother going to this Verizon store they don't honor Verizon's promotions and the period to which they end. They told me they aren't doing the Xbox promotion for home internet and lied that it stopped nationwide when Verizon website claims to the 3rd and other stores have confirmed the same. No honoring the promotion is bad business. Horrible management decision
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January 2024 by Sarah S
My experience at the Verizon store on Orange Blossom Trail was somewhat mixed. While the store had a decent selection of products, the service did not quite meet my expectations. The staff seemed busy, and I had to wait longer than anticipated to receive assistance. Additionally, the store's organization could be improved for a more streamlined customer experience. This location has potential but could benefit from enhanced customer service and better organization.
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January 2024 by lenny matranga
Michael bad Customer service he told 2 line be around $250 months now over $300 months be trying him him give me runaround I bought my bills so I get this the store one star could they bad customer service
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December 2023 by Daniel Lopes
Best verizon experience ever. Everything was done so fast and smoothly! Thank you Joshua!
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December 2023 by mike h.
Made a huge mistake in buying a phone from cellular sales of Pennsylvania AKA Verizon across from Walmart. These guys convince me to buy a phone I didn't really want assuring me I could return it within 30 days and get a full refund, I returned it the next day and they charged me a $40 restocking fee. The district manager from Clearfield was there was loud obnoxious and a complete idiot. Buy from Verizon directly do not use this store.
