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March 2024 by Susan Raike
Spoke with Jonathan, on 2/27/24, who said he had my certified letter I mailed from the west side of Longwood on 1/11/24. I needed it back since the recepient had never picked it up. He told me to come and get it. I told him it was not my responsibility to drive an hour from my house and an hour back and I needed USPS to send it back as is the protocol with them. I have yet to get it back and I have tried x3 to call him but no one there is picking up the phone!
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March 2024 by Daniel Nieves
Couriers from this USPS location left a pink pickup slip at my residence with the incorrect USPS location/address 20 miles away (Pine Castle Post Office). Upon driving there (20 miles one way) and being informed that they didn't have my package and that it was delivered to the Union Park post office, I drove there and asked for some sort of compensation for their mix-up. The employees were rude and displayed no empathy at all for my situation. Avoid using this post office unless you have no option. Terrible customer service with no empathy for their customers. You're lucky to get your package delivered at all with how incompetent their employees are.
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February 2024 by Natalia Hernandez
Jhossi is very kind and patient, and all the staff is super nice, I recommend this office, apart from the fact that they are fast…
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February 2024 by Lori McCullough
These people are amazing! Very helpful, moves the line quickly. I sent a package but forgot my wallet. The postal worker at the counter PAID for it! You bet I came right back and repaid him!!! Happy place!
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February 2024 by Preston
Had an excellent experience. The attendant helped me select the correct box for my needs, saving me a considerable amount compared to what I had initially selected
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December 2023 by Teddy Pierre Paul
My experience there has always been pleasant. I honestly don't mind the wait if any. I usually beat the rush anyways. But great customer service, especially with the amount of customer who actually go through there. Definitely 5 stars. Keep up the great consist work!!!
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December 2023 by 904JrJ
Michelle was absolutely abysmal, had no patience to help me locate my package that was sent from China. Why didn’t you all just hold on to it!
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July 2023 by Mikaeyla G
Don’t go here unless you want your package to end up lost and never actually leave the post office! Go to the other one at waterford lakes, they never lose any packages I’ve sent. The clerks seem nice, but for it being the first time going here, and my package I shipped ending up lost after being marked as dropped off, it’s kind of concerning.
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June 2023 by Joilene Owen
I sent a package from this post office to my son in MO I paid for signature required for safety purposes so the package would not be left on his door step, now I don't blame the postal workers here in Orlando for the package being left at his door and the postal worker in MO signed for it himselfHowever I do blame Heather the supervisor not coming out to talk to me and I do blame this postal department as a whole for not allowing me to get my $3.80 back for a service that wasn't rendered correctlyBecause my son wasn't home he didn't sign for this package and his package was left at the door when it should not have beenI wish I can tell my customers sorry even though you only got half of what you paid for you can't get your money backUnreal ?????So be weary of what extra services you pay for at the post office
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May 2023 by Kyle Vu
All the gentlemen in there is so good and professional. However, the woman in there, twice, give me attitude when i ask for help. She used high sweet tone for HER people, and being rude to the others. I have to mention again, TWICE. That women is not deserved what you pay for her.
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May 2023 by genoveva myers
The manager rude, like to fabricate they change and hold my mail without me coming up there doing it, or without me doing it myself somebody from somewhere else and up holding my mail talk to the manager and she was rude. The other person that’s out at work there was rude to as well, and I still haven’t gotten my mail yet, they both is fabricating my USPS app telling me that my Mail is being delivered, but is not
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February 2023 by Frank Bainbridge
They do a good job here. The facility is clean and organized.
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January 2023 by Linh Nguyen
5 stars for Mr.Jamie Caro who was very patient to help me add the due postage on all of my 38 orders. He is the worker that gets everything done right. A while ago he spent time explaining a lot of things to me like mail, packages with tracking, flat rate boxes, etc. This country needs more workers like him who do things without flaws. I’m in love with his work. 100% professional. He also speaks fluent Spanish ???
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August 2022 by Lan Tran
5 stars for Mr.Jamie Caro who was very patient to help me add the due postage on all of my 38 orders. He is the worker that gets everything done right. A while ago he spent time explaining a lot of things to me like mail, packages with tracking, flat rate boxes, etc. This country needs more workers like him who do things without flaws. I’m in love with his work. 100% professional. He also speaks fluent Spanish ???
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August 2022 by StrawberryRain
I usually side with post office staff at every other post office I go to in Orlando, but this place is less than stellar. There are some very sweet and kind staff here, but a more vocal majority are outright rude and repeatedly change goalposts on things I haven't had trouble shipping EVER while following USPS practices nationwide until getting to this location (ie. non-machineables, perfumes, etc.). Additionally, this location is viciously understaffed, although that's in no way the fault of the actual employees themselves. I only end up using this one because of proximity and I'm not really a fan of doing so, especially as I've been shipping packages once a week every week since I was old enough to do so.
