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July 2024 by Cici Rampersad
Sign says open 8:30 am. It is now 9:10am and doors are still locked. Long line of customers waiting in the heat. Not professional at all.
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July 2024 by Sandy Mayne
Bad service, very slow the process, understaffed. Took over 20 minutes for waiting line):
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June 2024 by kiora king
I wish I could give negative stars like for real. The customer service is trash. They wild rude. People if you hate your job don't work there simple. I understand life be hard but damn ??♀️??.
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May 2024 by Sean d'Liere
Due to the sheer incompetence of the backup delivery driver on Apr 29, 2024 a package that I was due to receive (and had been scanned as delivered) had actually been determined to be NSA or Non-Sufficient Address and marked as RTS (return to sender). I was furious since I knew that USPS customer service was highly lacking due to several previous issues that went unresolved. I ended up making an in-person visit to the Hiawassee Branch to see if they could locate my "NSA" package from.the previous evening. Tracy took my tracking number and then went into the back to find it, the whole while I was crossing my fingers. When she came back out with the envelope, I was instantly relieved and highly appreciative! Thank you SOOOOOOO much Tracy! I really appreciate you going above and beyond to fix this situation.
Oh and 1 star and SHAME to the delivery driver who put down my package as NSA. The address WAS correct and even matched the address of another mailpiece that I received that evening,. You probably couldn't be bothered to do your job and are the reason why I have had such a poor experience with USPS in the past. DO BETTER.
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May 2024 by Steve Fungaroli
Polite. Easy to do my mailing. They were varry helpful
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April 2024 by Dimitri K
Severely understaffed. Wouldn't be a problem if they had a self service station but they don't... So if you need a simple QR scan you'll be waiting 10+ minutes. Usually two employees with about 10+ people in line and they usually aren't quick to be prepared to wait.
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April 2024 by Natasha Persaud
I have done a change of address in the last 21 days, paid whatever fee and I have not received a single mail to my new address up until now.
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February 2024 by Brandon Mckittrick
Horrible post office and unprofessional customer service. They dont even have a self service kiosk inside. Will not be going there again to ship out mail.
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January 2024 by Jalesa Jones
I had the worst experience ever with a delivery driver buy the name of Travis.. so rude and disrespectful… my package was supposed to be delivered yesterday but it wasn’t..so I asked the guy what happened and he just went off on me and told me that it was dark and he couldn’t see so he placed it in the neighbors box which was a lie …. I told him that was unacceptable… he goes on to say that it happens and it won’t be the last time…. And if I have a problem file a complaint… how unprofessional
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January 2024 by Demetrius Stewart
Katina was the worst talking down to the customer as if she was the customer no respect for the customer at sll
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December 2023 by Tremeshia Sullen
Worst post office ever!!!
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December 2023 by Maschell Russell
Worst service to include staff
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November 2023 by Dee Lewis
This is my review just on daily mailman or women, yesterday my mail got delivered like 8pm , they need to add another mail person to this route…I’m ina big neighborhood well I think so , Ive see other sections of neighborhood get mail like by noon?? That must not be the hood side? I’m like 6 mths new to the area omg I miss my by noon mailman Mike in Seffner !!!
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November 2023 by Ro
Fatima or whatever her name is rude, ghetto and unprofessional. If you can’t comprehend basic questioning without being hostile then maybe you need to find something else to do. Quick to get angry and loud then have the nerve to say you’re not about to argue? Talking over me because you’ve been with a company since lights were invented? Well one, don’t get loud with people thinking people are just going to take your disrespect.Talking to her is like talking to a toddler who just want to battle on being the loudest. Started yelling off rip when I asked her a basic question and going around what I was saying. She quickly hung up when the issue was “resolved.”Then when I called the person answering the phone act like it was multiple old women working there.Definitely would give 0 stars working with this branch. Unless you have to, but then I’d rather rip my eyelashes out than deal with this ghetto branch.
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October 2023 by Ricardo Luna
Waited 35 mins to drop off a package
