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April 2024 by Virginia Brown
I am very satisfied with the services provided. The container arrived on time and was delivered to destination as expected. Staff recommended for loading and unloading was professional, handled my items with care, and organized all that it could fit perfectly in the container.
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March 2024 by Dyani Washburn
Such a great way to move! Very reasonably priced, and super friendly.We packed up as much as we could in Missouri, and it was shipped to Florida. Every representative was super nice, it arrived faster than expected, and there was no damage to anything packed.Definitely make sure you secure everything thoroughly, and use padding where needed.
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March 2024 by Michael B
I live in a guarded community that requires all drivers to show their state-issued ID at the gate when entering. I told them when I booked the container that someone would need to show their ID at the gate, and they said it wouldn't be a problem. The U-Pack/ABF driver refused to show his ID and became verbally aggressive with the private security company, so I am forced to rearrange my cross-country move. This will cost me another $1,000 because now I will need a hotel for a week. The U-Pack/ABF dispatcher also called me when the driver arrived. He immediately began yelling at me about the private security company of whom I have no affiliation with and no control over. These people have been rude and unprofessional with both myself as well as the security company at my community.Go with PODS. U-Pack has proven to be sketchy. I don't know what their drivers are hiding but they have cost me quite a bit extra now. When I attempted to reason with them, they had no reasoning. The three people I talked to were rude and unprofessional, and utterly unwilling to offer any sort of compromise.I also emailed them as per their comment below, and they never responded.
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March 2024 by Anthony
Great value and great customer service! Made my move a lot less complex. I wish the ramp was a little easier to setup/tear down like a uhaul, but it wasn’t terribly difficult.
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February 2024 by Ed Stucky
U-Pack lived up to expectations, had to reschedule initial trailer delivery due to weather and Closing on Home delays and subsequently similar delays occurred at destination Home.U-Pack handled schedule changes with courteous responses and efficiently.Especially liked the fact that the load stayed on the trailer and didn't have to be put in storage when destination site was not available when originally scheduled.
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February 2024 by Matt M
I rented an entire U-Pack trailer and it was a great experience. I had to haul three motorcycles and furniture. The trailer was perfect. Hiring any company in the moving space can be sketchy. I did a lot of research before hiring U-Pack and it was advertised with no hidden fees. The entire process was smooth from start to finish and our stuff arrived at the new location unscathed.
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January 2024 by Deborah Matthews
U pack. Helped me and my family to get from Ohio to FloridaWithout there service and the Discount they gave us we would not been able to move as planned u pack made it happenThe trailer was on time The move was easy with upack and with the discount they gave us we were so happy we want to thank u pack and there staff for helping us to relocate to our Dream HomeThank you PackWe just can’t say enough about your excellent service and how your just a email or phone call away if neededWe’re glade to know there still honest companies out there Thanks again upack
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December 2023 by Jamie Glista
Overall the experience was great and would recommend U-Pack for moving services. Communication was great and the price was reasonable. The amount of space that was quoted based on my house size came right in line with the amount I used in the truck. The reason for four-stars, we had difficulty securing the interior door but a representative came out and helped us. Our furniture did arrive much earlier than expected and they wanted to deliver it, but we were not in our house to receive it yet. We arranged to have it delivered on a Friday, but got a call the night before saying they did not have a driver available to deliver and was pushed back a day. This resulted in us having to stay at a hotel another night at our own expense.
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December 2023 by Jamie Fuline
Overall the experience was great and would recommend U-Pack for moving services. Communication was great and the price was reasonable. The amount of space that was quoted based on my house size came right in line with the amount I used in the truck. The reason for four-stars, we had difficulty securing the interior door but a representative came out and helped us. Our furniture did arrive much earlier than expected and they wanted to deliver it, but we were not in our house to receive it yet. We arranged to have it delivered on a Friday, but got a call the night before saying they did not have a driver available to deliver and was pushed back a day. This resulted in us having to stay at a hotel another night at our own expense.
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December 2023 by Ahalya Schaffter
Our move was relatively sudden, but U-Pack made the move from FL to CO much less stressful. As long as you are able to pack the truck/cube yourself, it seems to be the best option out there.U-Pack customer service is great. Making the booking was fast and easy. Since we didn't have anywhere to park a big trailer where we live, they said that we could pack the trailer at their location closest to us. A couple of days before we were meant to pack the trailer, we had to change the dates of the move. U-Pack was extremely accommodating, and changed the dates with no added charge even though it was very last minute.When we got to their location to pack the trailer, there was unfortunately no divider wall to lock our belongings. We were told that this meant we couldn't load the trailer today and we would have to come back tomorrow. However, after we asked if there were any other options, offered us a relocube (which would have been more expensive) for the same price we had been quoted for the trailer.The relocube arrived in CO with all of our things were exactly as we had left them and the on the estimated date of arrival. I will definitely be using U-Pack's services again for my next move!
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October 2023 by Terry Marshall
For a 3,200 mile move you would expect a lot of research first. And I did a lot. First you have to look at who is actually doing the transport and that is ABF. I cannot say enough about how great they have been throughout the enire process that included 2 postponments. ABF supplied great instructions and documentation for what was a cross border move.Always available help, good communications, great pick up and delivery arrangements with every thing happening as scheduled.NO, I am not a paid reviewer just a very satisfied customer who appreciates a very professional company who knows what they are doing. A special shout out and praise to PAT at the Surrey BC Canada office who put up with my many calls and delivered everthing 100% as requested and promised.
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September 2023 by Scott Harris
ABF/Upack relieved some of the stress of our 1,200 mile move. Great communication from booking, containers drop-off scheduling, transit status, delivery and final container removal. Moving completed 3 days earlier than expected with their expedited service. The multiple small containers simplified our move from a condo by using parking spots which didn’t block access of neighbors and allowed packing furniture separately from other items. Highly recommended!
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August 2023 by Samantha Tutzarakis
Scheduling the move was quick and easy and customer service was informative. The day of the move, we were quoted 8am-12pm drop off and the truck arrived at 8am. So far so good. Pick up after loading was quick and easy to schedule, we were not there when they picked up.We were quoted 7-9 business days for drop off and instead our stuff came 14 business days later. That is why I removed one star. We were not quoted a time. I called several times and was told they don't have a driver yet but our stuff would arrive "some time today." It finally arrived at 4 pm.Another thing is they claim they have a $150 military discount, but if you need weight tickets (which all military members need) they charge you $100 and give you a $100 "discount" towards the tickets and then a $50 "discount" for military. Also weight tickets are $13.50 so the $100 weigh charge is just nuts.Pick up happened the day we scheduled it. No problems there.
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August 2023 by Matthew Musto
Moving is always an incredibly stressful situation, however U-Pack made it as easy and stress free of a process as it could be.I had quotes from the 5 major van line moving companies and estimates were all around $15k-20k to move from MN to FL!After shopping around U-Pack quoted us just over $5k for our move so we gave it a shot.They were incredibly professional, delivered our trailer right on time. There was plenty of room and they picked it up on as scheduled. It was easy and simple to schedule delivery on the back end and they even beat their quoted timeline from MN to FL by a week! Upon arrival all of our belongings were in good shape with no damage outside of a few boxes collapsing in on themselves but nothing inside was damaged.Even with paying for labor on both ends, we ended up with a trustworthy, professional moving experience for less than half of the major lines. There is also the added benefit of not having your items loaded and unloaded multiple times on those trucks which exponentially increases your chance of damage. I assume our delivery was faster than it would have been for those as well.U-Pack even refunded us an extra $180 because they were about 15 mins later delivering the trailer the morning of our pack and the movers were waiting on site for their arrival. If I ever move again I will be using U-Pack again.I highly recommend their service.
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August 2023 by Roger Ballenger
We just moved from Denver to Florida and I looked at all of my options. Full service movers quoted me between $10,000 and $15,000. Truck rental companies came in at $4,200 (including gas) and I would have to drive a 26' truck 2,000 miles while towing my cat. UPack charges by the space that you use on the trailer. Even with hiring help to load and unload on both ends of the move, they were only $4,300. They were very professional, allowed me to track my shipment and delivered 4 days earlier than their guarantee! I have moved more than a dozen times and this was the smoothest one of all. UPack is a no brainer and they will be my first call if I ever have to move again. Thank you for making a usually frustrating experience into a painless move.