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February 2024 by 2020 my_life_changed
Very unprofessional. Please avoid this location at all costs. You will br doing yourself a favor
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December 2023 by natalia kozhevnikova
I don’t recommend this place. I rented car from U-Haul before many times and know the rules and policy.This time they charged me $25 cleaning fee even though the car was as clean as I picked it up and they didn’t tell me that it was dirty when I dropped it off.I asked to provide the pictures as a proof that it was dirty. They said that the manager had to call me back but nobody contacted me for 2 days.I called again and was told that my request was not even submitted.I believe that if they want to have super clean car to be returned they have to tell that when you drop the car off. Maybe you can clean it by yourself instead of paying $25.
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December 2023 by Ed Sanchez
Great great service. I am very happy with the service received by the young lady at the counter (Iris) I hope I got her name correct. She was so helpful and pleasant to deal with.Thank you
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November 2023 by Carmen Candelaria
The worst experience ever I would not even give one star because they don’t deserve it. The owner Randy was so rude and sarcastic about every time I was telling him something. Wanted me to charge me $25 for cleaning what ?? He said it was a mess what mess what kind of business is this they want to take extra money for hard working people. People be aware do not rent anything from this place. Be aware of the scam. Look at the pics and tell me if that is a mess. This place is a rip off and ask for corporate number and said giving bad review he didn’t even care and the other supervisor on charge jovanny Santiago wouldn’t even come out at all to deal with a customer. Wao customer service is rare 0
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November 2023 by Carlos Cruz
This place always gives me great service.Thank you.
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October 2023 by Linda Roe
The price was low. The process was quick and easy. The staff recommended the size van I needed when I told them what I was moving. The return process took only minutes. The staff was very pleasant and accommodating.Highly recommend.
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September 2023 by Taylor Simmons
The two women working there the night I came in were very sweet. Christina and I didn’t catch the other woman’s name. Very friendly, caring, and went above and beyond with customer service. Probably my best uhaul experience to date. Thank you so much!
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July 2023 by Amanda Roy
The place was great. The app experience was terrible! Picking up, was during business hours so they could help me. Dropping off was after hours and a nightmare! It took so long to get it done and it still crashed and wouldn’t let me finish. It wouldn’t accept my photos even though they were just like the example and after 30+ minutes, I finally go through that but it crashed and I couldn’t get the parking photo. I couldn’t get back to that. I was charged $14.25 for fuel despite driving 7 miles only and putting $5 in on my own. I was charged $5 for moving pads which I didn’t use and were sealed and zip-tied still when I dropped it off.
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July 2023 by Shelley Lowe
Very helpful and the staff where friendly, even at 7am in the morning
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April 2023 by Nate S.
I had an appt at 9:00 am this morning to get my lights working on my trailer. I said I'd wait and they said there's no place to wait and the serviceman was stuck on trying to remove bolts on another job. I ubered home and waited until 11:45 to call them. I needed my SUV for errands. They said they were still looking at it so I told them don't fix it and I'll pick it up. I ubered back and the manager said I owed $20 or i wasn't getting my keys back. I asked the manager what the $20 was for and he said labor. I wasn't happy and asked him to explain and an employee yelled at me from a side room saying something like I did the wiring myself and screwed everything up. I asked him who he was and he kept complaining about the the wiring and the manager let him. With him coming out of the back room and toward me, I thought it was going to get physical. After a minute or two with the manager enjoying the show, he finally called off his employee and got back to excuses. I paid the $21.00 on my card and left. I checked the wiring on my suv outside and they had pulled it apart. That was not needed as I asked for an estimate first. I at least had one trailer light working when I got there, now I had none. Avoid this place like COVID..... Pics and video available.
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November 2022 by Khalid Mokadem
2 of the employees tried to charge me extra money , the first one told me my milage was 15 miles , the double of what I drove . The second one wanted me to pay the damage coverage for the second time after I got back their truck and others extra charges. Please be carful about the details ,and always ask why if they try to charge you more .
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October 2022 by O. E.
This is by far the best uhaul, at least the best employees on 10/15/22 during the afternoon. The manager and young lady are top notch. Thank you both ??Ps I just wished the equipment was as good… but that’s not on them.
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October 2022 by Gregorio Martinez
AT THIS LOCATION This IS A team of customer service advisors,GO ABOVE AND BEYOND TO Demonstrate COURTESY, RESPECT AND FRIENDLINESS , DURING THE DESPRATE HOURS OF HURRICANE IAN ,YOUR TEAM IN MY BOOK, RATE ABOVE EXCELLENCE, THANK YOU GUYS HOPE YOU CAN GET A PAY INCREASE !! YOU'RE IN MY PRAYERS.
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September 2022 by Omar Metwally
Everything was great. The multiple team members that helped me pick up and drop off were amazing. They all went out of their way to help me and made the whole experience very pleasant. The truck was great too.
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September 2022 by --
Don't go there. You'll regret. I warn you.