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May 2024 by Matt LeBaron
I have been a member of Trustco Bank since August 2023. I have had nothing but positive and pleasant experiences with Trustco and their staff. Debbie, one of the supervisors there, is singlehandedly the most helpful person I've ever worked with in a bank or credit union. She is super informed and cares a lot about the customer experience.
I had an issue with a check going unaccounted for in the mobile-deposit process, and she worked with me for well over a week to help me get a resolution to this issue, meanwhile always keeping me updated on the issue at hand. Thank you, Debbie!
I have nothing but positive things to say about Trustco and look forward to continuing my experience there!
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March 2024 by Jay Vazquez
I can't say enough good things about Debbie Bagloo at the downtown Orlando Branch. Going above and beyond is an understatement, she is just a GEM! In today’s world it's so hard to get good customer service anywhere, even more so when dealing with the public and multiple personalities. She never expresses hesitation or frustration in anything, simply jumps into action to make things happen. The whole staff here at the downtown branch are amazing. You have an amazingly efficient, caring and a pleasure to work with branch location!!Thanks for everything like always Miss Debbie!
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August 2023 by Harold Ganga
I went into the bank to close my account but instead deposited a large sum of money. That was because I spoke with Debbie Bagloo at the downtown office; she was knowledgeable and helpful about my banking needs. She also was involved in getting my online account working.
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June 2023 by Janet Jones
I can’t express enough the gratitude I have towards Trustco Bank but specifically for Debbie Bagloo at the Downtown Orlando branch. Most of us are not banking with Trustco because of their great technology. But more because we want a real “home town bank”. We want to walk in to a bank and be treated like family and feel comfortable and secure that your bank is on your side. Through every step of my home equity loan Miss Debbie always kept me informed ever step of the way. It was so refreshing to know I could always count on her being on top of things. Any doubt or question I had (which were many) she would do her due diligence to make sure I had the correct in proper response. Talk about going above and beyond in today’s world where it’s so hard to get half decent customer service, she definitely is a quality employee. Trustco you truly have a special gem working for you and I hope you realize how great she really is for your company. The whole Orlando Downtown branch is great as well. Just a great feeling walking in every time! Thanks again for all your hard work and kindness and dedication through my whole process Debbie. Know that you’ve made a difference.
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February 2022 by Kevin M.
I was a customer for seven years, but like pretty much everything else in this society, Trustco has become trash. Their "hometown bank" approach is pretty much a giant F-you to their customers. They couldn't care less about their customers, and their management office is about as incompetent as they come. I'm not really sure what happened to banking in the 21st century, but I will never do business with Trustco again. The branch manager at the downtown Orlando office is a nice enough guy, but the rest of their staff is incompetent, rude, and couldn't care less about the small businesses that remained loyal to them over the years. Moreover, their online banking is a complete joke and straight out of the late 90s. You might as well stick with a larger bank with actual online services; you'll still be treated like garbage, but at least those scumbags won't add insult to injury by smiling and giving you the "hometown" treatment.
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June 2021 by Andrea Waltz
I decided to open an account here and glad I did. This is the friendliest bank in Orlando, everyone is great. So I needed a second account, and choose to this bank again. The manager Brandon is fantastic. He is a true pro who works incredibly hard and puts his customers first.
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September 2020 by Haven
This Branch has the BEST employees ever. They provide excellent personal customer service and beyond always. Thank you for the personal touch that nowadays you don’t get elsewhere.
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November 2019 by Sunshine Arus
This Branch has the BEST employees ever. They provide excellent personal customer service and beyond always. Thank you for the personal touch that nowadays you don’t get elsewhere.
