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September 2023 by Karen V.
There is literally no customer service. I ordered 10 cement blocks online for curbside pickup, downloaded the app, checked in to let them know I was there, and waited 30 minutes. Went inside to see where my order was (kind of defeats the purpose of curbside pickup- which I used because I knew I couldn't handle those cement blocks) and all the cash registers were unmanned and there was one person at the service desk with a long line. Some associates milling around but wouldn't make eye contact with me and scurried away when they saw me looking like I was going to ask for help.Virtual assistant told me to call the store but I was 20 minutes in hold. Cancelled the order. That whole store is a hot mess!
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August 2023 by Kaytlynn S.
Home Depot is not a place I frequent often so when I came in with some specific measurements for cutting wood slabs for the front of my dresser I was extremely lost. I ran into YOSHI who was kind happy and knowledgeable. He helped me identify what wood to use and navigated through my specific measurements that sounded like 26 inches and 2 tiny lines. Thank you for all your help, you helped make my project more enjoyable and it was a pleasure!
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July 2023 by Mauricio B.
READ BEFORE PURCHASING AC FROM HOME DEPOT.After extensive research, we decided to order the 12,000BTU unit. We initially ordered it online, only to come home to find the box at our front door damaged without any alert of its arrival. The box had several dents, two holes, and what looked like black mold at one of the corners. I could also see through the holes that a portion of the ac unit was dented. We were obviously concerned about possible coolant leaks and the black mold, so we immediately took it back outside the house. When we used the chat feature for customer service, a representative told us that they can schedule delivery of another unit, but we would have to bring the damaged one back to a store for a refund. Obviously, we were disappointed that they would not pick up their damaged product. We then expressed our concerns about the safety of transporting this unit as there could be possible leaks, and with the visible mold on the box, we felt uncomfortable handling it or placing it in our vehicle. We also expressed our concern that the next unit may also arrive in a damaged box. The representative informed us "It's life, and stuff happens." As the conversation continued, the representative clearly became more upset as their responses became ruder, and we them that we were unsatisfied with that response. After approximately 40 minutes of conversation, the representative informed us they would not want to continue going back and forth with us because they had other clients to assist. This was also an unacceptable response as the issue still wasn't resolved, so we requested to be transferred to a manager, who promptly reached out to us and who were very apologetic. The manager offered to have the broken unit picked up in 2 to 3 days, and they confirmed that the nearest Home Depot (Millenia #6367), approximately 18 miles away, had 9 units in stock. We thanked the manager and told them we appreciated their assistance and confirmed that we would make the drive to pick up the new unit. The manager offered a voucher equal t 20% of the product for the inconvenience. When we arrived at the Millenia #6367 Home Depot , many of the boxes looked damaged, but we were able to find one box that visibly looked like it was in good condition. However, when we got home and began the installation of the new unit, we discovered that unit had several dents in the back and a strange yellow stain on top where the air blower is. We took a closer look at the tape, we noticed that it was looked like it had come off and had been reattached. We then concluded that this was a used and damaged unit. Obviously upset and disappointed yet again, we took the unit to our local Home Depot (3 miles away). We spoke to customer service manager, who was appalled by what happened and were very kind and apologetic. We did not want to make the 90 min round trip to the other Home Depot unless we knew they had an undamaged unit, which the Customer Service Manager completely understood. We then asked the Customer Service Manager at our local Home Depot if they could please contact the Millenia #6367 Home Depot to confirm that they had an undamaged unit. They happily agreed and made the call, but the other store refused to go and open any of the boxes to check. This was incredibly frustrating once again, but we thanked the Customer Service Manager who assisted us and asked for our refund, then washed our hands of this entire endeavor and left. As of right now, we have returned 1 unit to store for a refund and we have a 2nd unit waiting to be picked up on our covered front porch, so that we may receive that 2nd refund. Now we are currently waiting for a 3rd unit from Amazon, who hopefully will have either better results than Home Depot, or in the least, a better customer service experience.
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July 2023 by Ada B.
Zero stars, management doesn't care about their employees helping the customers. Everyone just socializing and act like it's such an inconvenience for them to unlock cages or help with items. It's the whole store needs a whole new team. Did you know they start at $17 an hr! And they just stand around and don't do anything.
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July 2023 by Aleksei Torozerov
I believe that 45 minutes is too long to service one client.As well as it is definitely not a good idea to have only one slow employee with the line of waiting clients.
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May 2023 by Katie F.
This morning I and I picked up a few things from Goodwill to repurpose - with that being said I needed to pick up some sandpaper and some spray paint and some regular paint. I know if you're not sure about a color and you don't want to get the big gallon size bucket of color they do sample colors; which is honestly perfect to paint my thing that I bought at Goodwill. I got the Behr in Daisy yellow! I'm honestly so excited I can't wait to go home and send it off and clean it and paint it! Oh I love coming to this Home Depot every one is SO nice!!! I definitely recommend.
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December 2022 by Lori Lyn
If you are considering Home Depot for a project..run! I gave up $4000 to do the right thing and share my experience with you…my experience with Home Depot is as follows❤️ Re: job #11128950 My name is Lori xxxxx and I have been in contact with you at various times through the duration of this project. Here is a recap of the issues involved: -projected time required for project initially one day (June 29) morphing to weeks then months -window manufactured incorrectly requiring a reorder -glass door panel installed with cracked glass requiring replacement -all window screens installed backwards and ripped. -window sash damaged requiring replacement -door trim installed without prior approval or discussion resulting in negative esthetic changes to the structure -installed window was inoperative requiring repair. The time I was required to provide for this project far exceeded what I was told to expect. Home Depot’s mistakes cost me tens of thousands of dollars in lost wages. As an airline Captain a day off means not flying a trip, which can mean 3-6 days of lost revenue. In addition to the financial cost, my integrity was attacked including Atlanta personnel accusing me of lying regarding lack of notification for the time this project may require. I have all correspondence available for review. I endured misogynistic and disrespectful attitudes, actions, and words from your installation contractors. I was told I was behaving like a cop when I asked to see Home Depot identification. I was told parts for the windows did not exist, and then I found the parts discarded in the garbage. I was told parts did not need to be installed because the installers did not want to install them. I was talked about in a derogatory manner in Spanish. Unbeknownst to the contractors, I speak Spanish. I was shown one color and type of trim which I approved, and then the contractor installed something else claiming it was the same. When I held the sample next to what was installed, the difference was obvious. When caught in the lie, the installer walked off the job leaving a 200lb glass door panel balanced precariously against a wall along with trash and other hazardous materials. The financial and emotional costs created by Home Depot’s mistakes have been excessive. I expect a company that prides themselves on the quality of their products, workmanship, and guarantees to want to rectify mistakes to the best of their ability, not the least. The dismissive email I received from Home Depot stating their offer of a $2500 rebate was fair compensation “and they were sticking with that”, was insulting in tone and amount. I don’t expect something for nothing, but I also don’t expect a purchase to cost so much beyond what I was told to anticipate. We all pay for our mistakes one way or another, usually financially or with our reputations. We don’t always choose to do the right thing, but we always feel the consequences of our choices. Your customers expect Home Depot to do better. I hope you do too. Sincerely, Lori xxxxxxx
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September 2022 by Davia Douglas
I did a Penske truck rental at this Home Depot. Let just say it was the worst paid service I’ve been provided please stick with uhaul. My first experience with Penske was horrible and it will definitely be the last. I reserved a truck online for a 1 day rental, picked up the truck Wednesday at 3pm dropped off Thursday at 10am. I was told by the employee to drop the key in the Dropbox outside which I did. 2 days later received my summary statement I was overcharged. I went to the location saw the same employee and ask him about my overcharge the employee very nonchalantly told me he was off, no one checked the Dropbox the day prior and he just picked up the key from the Dropbox and return it in the system for the time he took it out after a whole day of no one check and told me to call customer service. Lol I asked him how can you just pick up a key from a Dropbox that haven’t been checked for two day and overcharge someone and is that the company Dropbox process? never got a reply to that question.I called customer service was promise a call back or a follow it, nothing from the company. As I’m still waiting on my refund or even a call or email update, JUST HORRIBLE!!!I went to that Penske location 4 days in a row nothing they just don’t care. My husband phone fell out his pocket in the truck I went back to ask if it was found. The same guy look me in the face and told me to call the 800 customer service I asked why do I need to call customer service for a lost and found in Florida can we just go and check the truck. He told me it was rented, I asked are the trucks cleaned before being rented out again he told me yes nothing was found, call customer service lol. Long story short my husband went back today spoke with someone else a lady this time who was also very rude but she allowed him to check the truck when he opened the door the phone was directly on the floor as soon as he opened the door. That mean the truck was never rented or cleaned he just didn’t care to assist a customer.Penske is a horrible company because even with reaching out to customer service I still didn’t get any assistance with my overcharge. I called back again today the lady on the phone Val operation coordinator at the land street location she was incredible as she tried to assist me.Home Depot Penske needs to get rid of those horrible, nonchalant, lazy, rude employees working the rental department both the guy and lady, especially the guy.This was suppose to be a easy couple hours rental transaction as I was local moving 10 mins away. This experience have been the most annoying and stressing process. Stay away if you don’t want the overcharge and headache and make sure you check your summary statement.
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August 2022 by Davia D.
I did a Penske truck rental at this Home Depot. Let just say it was the worst paid service I've been provided please stick with uhaul. My first experience with Penske was horrible and it will definitely be the last. I reserved a truck online for a 1 day rental, picked up the truck Wednesday at 3pm dropped off Thursday at 10am. I was told by the employee to drop the key in the Dropbox outside which I did. 2 days later received my summary statement I was overcharged. I went to the location saw the same employee and ask him about my overcharge the employee very nonchalantly told me he was off, no one checked the Dropbox the day prior and he just picked up the key from the Dropbox and return it in the system for the time he took it out after a whole day of no one check and told me to call customer service. Lol I asked him how can you just pick up a key from a Dropbox that haven't been checked for two day and overcharge someone and is that the company Dropbox process? never got a reply to that question. I called customer service was promise a call back or a follow it, nothing from the company. As I'm still waiting on my refund or even a call or email update, JUST HORRIBLE!!! I went to that Penske location 4 days in a row nothing they just don't care. My husband phone fell out his pocket in the truck I went back to ask if it was found. The same guy look me in the face and told me to call the 800 customer service I asked why do I need to call customer service for a lost and found in Florida can we just go and check the truck. He told me it was rented, I asked are the trucks cleaned before being rented out again he told me yes nothing was found, call customer service lol. Long story short my husband went back today spoke with someone else a lady this time who was also very rude but she allowed him to check the truck when he opened the door the phone was directly on the floor as soon as he opened the door. That mean the truck was never rented or cleaned he just didn't care to assist a customer. Penske is a horrible company because even with reaching out to customer service I still didn't get any assistance with my overcharge. I called back again today the lady on the phone Val operation coordinator at the land street location she was incredible as she tried to assist me. Home Depot Penske needs to get rid of those horrible, nonchalant, lazy, rude employees working the rental department both the guy and lady, especially the guy. This was suppose to be a easy couple hours rental transaction as I was local moving 10 mins away. This experience have been the most annoying and stressing process. Stay away if you don't want the overcharge and headache and make sure you check your summary statement.
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August 2022 by Lonnie Wrye
I spend a lot of money here , year after year. But it is getting to the point to where I might have to look elsewhere. Everytime I buy lumber online there instock amount shows a lot more than I am buying. So I order it and then I get a call from Home depot letting me know that they don't have enough to cover my order. This has happened with different orders many times. And not just one location. It should be fairly easy to keep track of stock.
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July 2022 by Shelby W.
Came here today looking for some ant killer. I couldn't find it at first and asked a lady working there and she helped me find exactly what I needed. While I was looking another employee was telling me about the product and how it helped him at his house. The employees so are nice and friendly! The overall store is very nicely put together. The only thing I don't like and call me old fashioned but I'm not a fan of self checkout. There are no more registers open anymore and it's all self check out.
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November 2021 by Meredith Liptak Fisher
Just bought the most beautiful fresh cut Christmas Tree! The two gentlemen working in the tree lot were friendly and smiling. They asked me exactly where I wanted the branches trimmed and loaded it into my husband’s truck. I highly recommend getting your tree here! Amazing service!
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November 2021 by Miranda V.
My experience with this store has always been fantastic! Jerry, Mike, and Trey are some of the most helpful people I have ever met, and always go the extra mile to make sure all of my needs are met during every visit to this store. With all the great and knowledgeable customer service here, honestly don't see myself ever going anywhere else in the foreseeable future.
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November 2021 by Pamela H.
I feel like I live at Home Depot, so that should say something about how my I like it. I'm a kid in a garden store, and love browsing all the plants, garden, and landscaping supplies. Their plants are mostly healthy, and they have some good sales from time to time. Customer service was good and parking isn't bad, like some location. I would definitely recommend this Home Depot.
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June 2021 by Lisa H.
I went to the Oviedo Home Depot yesterday and loved the customer service !!! I had so many questions and they patiently answered all of them. l Left the store with everything my boyfriend asked for.