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January 2024 by Trevor Richardson
Place seems real scummy compared to other locations. Warning to others that have Amazon returns, I would avoid this store.Amazon says "You don't need to have your items boxed or labeled. Instead, The UPS Store will pack, label and ship your return for free." As has always been the case for me whenever I return to a UPS store. However I was charged me $4 to print a prepaid label and another $4 for packaging, $8 is not free. When I explained it was for Amazon all I got back was "I know"I waited forever for the very slow staff to get to me and I just paid it because I had places to be, but very unusual.
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December 2023 by Jorge R.
Recently received a certified letter but I was out of town last week. I went today for pickup and the was so efficient I didn't have to talk too much. In less than 3 minutes I my letter and left the office.
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December 2023 by Olivia H.
The gentleman/owner at this location was very friendly and accommodating. (Prices are not over priced and is consistent with other UPS locations). Thank you!
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November 2023 by Ashanti O
I’ve only been to this location twice and both experiences were not pleasant. The workers in there seem to be a little prejudice or racist every time I come in there. It’s a problem with the service I need far as getting something notarized. I can go to the one in Winter Garden off McGuire and have no problem at all. This needs to be addressed.
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November 2023 by Michelle Salas
I have never had an issue with my returns in any store. Until today a middle eastern guy assisted me. Very rude and condescending. Questioning me on why I buy things if I am going to return them. Why I have so many codes so on and so forth. That I am messing up his system and what he needs to do. It’s your job to accept my packages and returns. It’s your job to have CUSTOMER SERVICE. Do not question what I am doing or why. That is very disrespectful and rude of you. If you don’t want to accept packages then don’t work in a package store. You chose this job not me. Horrible people horrible service horrible manners. He even told the lady next to him oh we have work for us now and she laughed. This is your job if you don’t like it then leave!
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November 2023 by Jake Serifoglu
They try to charge for something even with the free Amazon returns. It is this Branch's policy I think. They are money oriented not customer. If you need to return Amazon items go to different ups location.
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November 2023 by sureyma santana
I just leave a one star do I can leave a really bad review the costumer service is the worst the charge you for stuff the even need to do even to put the box in the box or the basket they don’t even finish with you and calling people of front of you and the print paper 4 dollar is crazy if you can’t don’t go to this place
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November 2023 by Ricardo Hernandez
Came all the way down from Maitland to return my spectrum equipment and their “receipt label machine” was not working. Unbelievable.
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October 2023 by Shigh
The lines are always long, but the wait goes by fast! Excellent customer service.
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September 2023 by mohammed ISU
The guy that worked there did not even say hi the guy with glasses that’s overweight when I brought my stuff he didn’t even say a word he pointed with the hands and he looked like he had an attitude worst service ever won’t come back again they need to train their employees to speak and be nice instead of pointing with their fingers like we can read their minds
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August 2023 by Eric Ginsberg
Very helpful in sending my packages, nice staff and easy to do my Amazon returns!
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July 2023 by 0z
WARNING: they charge $4 to print a label!! Outrageous! The employees are nice but the the greedy management/owner thinks it’s fair to charge people $4 for a single A4 sheet.
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July 2023 by Gabriel Grullon
Terrible customer service, I’ve been here many times since I live very close and all the time the middle eastern gentlemen is very rude and dismissive. On many instances he’s told me not true information that once I go to the UPS store on Kirkman they are some how always able to do what that gentlemen said isn’t able to be done. At this point I’m done going to that location but it’s just so un professional the treatment that my family has received every time I’ve visited this place.
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June 2023 by Platano Power
Terrible customer service, I’ve been here many times since I live very close and all the time the middle eastern gentlemen is very rude and dismissive. On many instances he’s told me not true information that once I go to the UPS store on Kirkman they are some how always able to do what that gentlemen said isn’t able to be done. At this point I’m done going to that location but it’s just so un professional the treatment that my family has received every time I’ve visited this place.
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June 2023 by Hermann Wecke
Another UPS Store with good to very good customer service. As I use to write for other UPS Stores, it is not very usual to receive a great service at an UPS Store, but this one is VERY different: employees are helpful, they are polite and they will (try) help you.They DON'T have an "express" line for Amazon Returns or pre-paid drop-offs - hopefully they will copy this good idea that the UPS Store located at Kirkman is using for several months.