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February 2024 by Juan Palima
I ll definitely recommend this store. Amazing customer service from the employees. The store manager Raul was very helpful, friendly and knowledgeable. Got out of the store super happy with my new phones and plan, really amazing.Thanks for everything guys!!
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February 2024 by Ian Sibille
If you want to get scammed, come to this location. Walked in asking for the iPhone 15 pro max, NICOLE sold us the wrong phone, never told us they didn’t have it in inventory because she just wanted the sale, came back less than 48 hours to get the phone we originally asked for, and the store manager RAUL said he didn’t have it in stock and if he did, he’d charge us a restocking fee of $85 because it’s within “48 hour policy” which is a lie he made up on the spot. Save yourself the time and headache and go do business somewhere anywhere else.
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February 2024 by Sofia Reeves
Joline was absolutely amazing! Best service ever will recommend her to anyone looking for service!
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January 2024 by Ruralafrican Shop
Very nice lady in there
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January 2024 by Lenin Arrrieta
I recommend 100% to the assistant manager NICOLE, best salesperson, best service and best recommendation, solves any problem that the client has the best
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November 2023 by vGraphs
Awesome place to get service! Definitely would recommend their 5G Internet!
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August 2023 by Marcus Geist
Be careful! These guys don't know what they do.I was sold a wrong plan that doesn't work - neither with my phone nor with others. Employees of other T mobile stores where i asked for help couldn't believe it but the manager of T mobile store Lake Buena Vista himself hides behind "policies" and is not willing to correct the faults they did there. Very incompetent service!
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August 2023 by Daliz Cabrera
Nicole help my mom with changing her phone to iPhone. Great guest service
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August 2023 by Amber Sparxs
Nicole was Awful!!! She was a added 4 extra lines unauthorized to mt account to phones i don't even own.Went to Florida for Disneyworld and the phone shattered. She was supposed to upgrade and apply the 800 credit o. The new 23U which she DID NOT do.Told mt my bill would be $240 and new billing cycle comes its $330!!!!Extra phones added extra lines added no 800 credit applied
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August 2023 by Bryan Ramírez
Incredible slow and undertrained staff... They can't assist with anything cause they don't know how to override an ID verification... Useless T-Mobile store.
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July 2023 by Fl Dryer Vent Cleaning Llc
Just wanted to go and see what kind of deals and phones they had filled out a little bit information never signed a contract never bought a phone but did receive a bill that I had a fight with them that I didn't even have an account and I didn't even have a phone these guys are crazy
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May 2023 by Aaron S.
My phone shut down this morning and would not take a charge. I'm out of town and had meetings all day, unable to get to a store, and unable to contact my family at home. I stopped by this T-Mobile after the conference, they were kind, helpful, informed, patient, and eager to help. They fixed my phone, showed me how to fix it if it happened again, and when I offered to pay them for their help, they refused. Well done, T-Mobile.
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March 2023 by plus vacation
There are employees who give false information, I ask for the prepaid lines, he does not tell me the line for 15 dollars, he directs me to the expensive line, and when I show him from the computer, he says yes, there is a cheaper line.
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March 2023 by Delores M.
customer service was very giving, I went in for a simple screen protector change which is insured. Brenda who assisted me kept speaking Spanish then English. She asked me did i have the insurance in which i replied yes then she says well i'm going to check anyway, well fine. I gave her my telephone number and she looked it up then states well i'll give it to you anyway my system isn't scanning as if you're doing me a favor. Yes Customer service is important but not here clearly.
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February 2023 by Andre Ferreira
very bad service. The employees do not have patience and do not know how to explain and a bad desire to serve the customer. and note that it closes at 9 pm, usually when it's 8:45 pm they are already closed.
