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March 2024 by Kelly Villanueva
The service from Harry and Chris was excellent, they do a very good job, they strive to provide the best service, they are also very kind people, we got what we needed, I 100% recommend this store.?
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February 2024 by Jennifer Castañeda
Very good attention from Miss Cristal and Chris.
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November 2023 by Natalya Pendergast
My sister and I stayed in Orlando over the weekend for the EDC festival. On the first night, my sister lost her phone. Next morning, after no luck with lost and found, we had to go to the branch to replace it. We called ahead, Christian answered promptly and was very helpful. The store was swamped with people in the same situation. Though we did have to wait a while, the clerks were very alert and ensured everyone was helped in their turn. All were working very hard, but it’s Alex that took care of us. He was fantastic. Took great care of my sister & had a great sense of humor over the whole situation. He’s worked there long enough to have been prepared for the what I guess is a usual rush. Even gave the rest of the staff a heads up!Next day, lost and found lets us know they found her phone. She wanted to keep her old phone. So, we went back to the store hoping they could return the phone. Alex was there again and was able to help us in no time at all. I am so grateful for this kind of service. My husband and I had Sprint for years before the buy-out. We were concerned at first, but after this experience, I am very confident that they will serve our needs well.
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November 2023 by Christen Hall
So fast, Harry was wonderful to work with, he is the multitasker of the century! We are very pleased with the service and what we received with our new plans at T-Mobile. Why would definitely recommend going to this location while Harry is working because he sure will do the job and do the job correct. Thank you mahaline aloha
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November 2023 by Ana Carolina Guzman
This is by far the BEST location of Tmobile I'd say in the US. I've had Tmobile for over a decade since the sidekick, and after going to this location, I can honestly say I'll never leave tmobile for the tremendous customer service and amazing employees. A HUGE shoutout to Cristian Godinez, he helped me so much switch my iphone and was so patient and loving. All employees here, the manager, the very kind woman with curly hair 10/10 Listen if you're not in the area, its worth the drive they will help you!
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September 2023 by Donna Lindenstruth
Visited this store 2 days ago and got the greatest customer service ever from Cristian. He was so knowledgeable about all of the devices and services. Definitely recommend this store.
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September 2023 by Dakota Bigger
Great location, costumer service is great. Today Justin helped me with trouble i’ve been having with my phone line and after a very long time he didn’t give up and managed to help me❤️
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August 2023 by Mai
Cristian was super helpful & thorough explaining to me on all the benefits T-Mobile has to offer. He help me found the best plan. Much appreciated. I cannot recommend him enough!
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August 2023 by Leandro Gallo
MEGAN didn’t give me the right policies about trading my phone in, I specifically asked her I wanted to carry my International SIM card and use my new T-Mobile number as well. She lied saying after the phone got updated I would be able to use both lines at the same time, but it turns out I have a LOCKED PHONE. I’m traveling so I couldn’t go back to address it with her directly, and after talking to multiple reps from customer service (giving me wrong information), I come to the point that the best I can do is buy out the phone for about $500, in order to have it unlocked. UNBELIEVABLE. DO NO USE THIS STORE, DO NOT GO TO MEGAN OR T-MOBILE AT ALL
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August 2023 by Cristiana Brito
I was in a “marriage” with Verizon for 19 years. After moving to Florida and traveling a lot internationally I feel maybe it’s time to change my phone carrier. I arrived at T-Mobile store at Sand Lake at 7:30pm. Harry was unbelievable patience and very professional explaining all my options plans. He wasn’t in a hurry. The store closed at 8pm and I left there at 9:30pm with everything set up with my 3 lines. He took care of everything. Registering account and auto pay online. Things that I could do at home but he wanted to make sure I don’t have any problems and everything is working properly. This is a great guy. Great sales person and a wonderful person. I’m glad I stopped at T-mobile. I’ll be saving in my account bill. I got $700, credit to buy any phone I want. Thank you.
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July 2023 by Mimi
Honestly I came in frantic as my phone was shattered, however Alex came to my rescue I can not recommend this place enough or him he was fantastic and patient with me through the whole process he helped me get into a new phone! He was friendly kind and I knew he was really here to help me. So thank you Alex if I ever have anymore problems I'll go there!
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July 2023 by Jennie Schattle
Really excellent customer service- thank you Alex! I visited with my mom and aunt who are both older- and less familiar with the iPhones and services options we purchased. Alex patiently answered all their questions- a total professional.
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June 2023 by Amrit Hansraj
Overall great experience and staff was excellent in customer service and explaining all the deals and benefits I can take advantage of. I was assisted by Harry the mobile expert and also the Carmen the Retail Associate manager who were awesome! I'd recommend her to anyone who wants to get great service!
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June 2023 by Aalap Desai
FANTASTIC service from Heather at this location.I was particularly impressed by her proactive approach towards professionalism, expertise, and hard work till solving issue is appreciated. Moreover, the fact that she went above and beyond to expedite the resolution of my account.Heather and team work very good at this location. Thank you guys!Amazing staff & excellent service 100% recommended.
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June 2023 by J M
Went on a Friday and this place was already lined with customers—happy and inquisitive ones—and now I know why! All the staff members were super helpful with explaining technical, electronic, and account details patiently to all the customers, from what I could hear around me. So comforting to see such patience the staff had with different aged and levels-of-technical-understanding customers!!! There was a theres-no-stupid-question vibe from everyone and I felt comfortable asking all about what I was unsure about and wanted to learn more of in the world of tech. Cristian was SUPER patient and helpful!!! He helped me finally get set up with home internet! He even gave me some iPhone tips I didn’t know about! Super knowledgeable! Can’t recommend him enough!!!
