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November 2023 by Jay Monroig
I give 5 stars because Herminia, she is the best in customer service.
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November 2023 by Ajay Solanki
Very friendly people, shop looks good. They helped me to configured my phone.
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November 2023 by Marina G
Thanks for good Halloween presents.We have been visiting this T-Mobile store for 2 years and get some presents.Thank you so much.
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November 2023 by Andrea Isaza
Jimena was super friendly and very knowledgeable. Will definitely come back when I'm ready to upgrade.
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September 2023 by Rafael Robles
lake Nona Tmobil the best been with Tmobil 4 yrs Annette was great thank you all I could say if you go at the pik of the day ...Yes you will wait because good things and good service comes to do those who are not in a rush....they are always busy, and busy is good thank you Tmobil lake Nona
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September 2023 by Ashton Marquart
Today I spent over an hour with Ximena. She is fantastic- I very rarely take time to leave reviews but she provided the best customer service and was very knowledgeable and helpful with trying to get our new phones pre-ordered and adding a new line. If you go into T-mobile for any reason- I highly recommend working with her!
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September 2023 by Ana Gutierrez
This is the store we only go to …Exellent service and Herminia it’s the best she was very helpful and professional..Thank you
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September 2023 by Lucas Lopez
Worse service ever!!! Came to return a hot spot which Tmobile told me to drop it off at one of their locations and they denied me service , im glad I'm no longer a Tmobile customer
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June 2023 by Ashley Ortiz
Recently came to inquire about my upgrade options and Susy truly helped me see how I can take advantage of various T-Mobile plans. Not only did I leave with an upgraded phone but I now have the latest iPhone + newest TMobile plan + all the perks activated (which I wasn't using before). If it hadn't been for her excellent service and thorough advice, I'd be missing out! Definitely recommend the associates here and asking for Susy!
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May 2023 by Margaux Pratt
We just switched from AT&T to T-Mobile, and we are so pleased! We were nervous about the service (both the cellular service and customer service), but after visiting T-Mobile in Lake Nona, we realized we had nothing to be concerned about.We were helped by Gabriel, who was the most wonderful associate we could have worked with. We had a complicated switchover from AT&T - we wanted to upgrade phones, change our data plan, figure out the best deal for our family, etc. Gabriel patiently walked us through every single option and ensured that we got the best price. He also helped my mom learn more about her options with her home internet.Gabriel also made sure that we were able to transfer all of the information (apps, texts, etc.) from our old devices to our new phones. He explained every step and answered all of our questions.We feel really confident about our choice to switch to T-Mobile, specifically because of the excellent service at this store.
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April 2023 by Josh Palmer
Ally and Jorge were very professional, knowledgeable, and friendly! Helped get me set up after the outserviced call center overseas couldn’t get their facts right. Will continue to use this location for future business due to the wonderful employees at this location. Ally and Jorge are exactly what you want when having a customer service issue. Give them a raise!!!
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April 2023 by Talita Bendilatti
HORRIBLE CUSTOMER SERVICE! 4 employees there and only two attending clients. I’ve been there for 20 min and no one showed up to help us out. One of the employees was cleaning the tables. Really?
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March 2023 by Jason Dayton
Our Mobile Expert Benny was exceptional! He juggled multiple customers without a lag in service. He set up 4 new devices for us while handling other customers with varying needs and concerns. Incredible service professional and a genuine pleasure to work with.
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January 2023 by Sabrina Frelot
My husband went to open an account for me him and our brokerage firm and we're racially discriminated against and denied product due to LAST name not being on card. Yet had his business on it and first name he could have easily verified . Worst experience contacting bbb
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December 2022 by Susana Gonzalez
Monday evening. Waited 40 minutes for service. Ended up leaving. Looks to be understaffed.
