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February 2024 by Molly A.
I walked into TMobile on Sunday as my phone was having mechanical issues. I had been paying for insurance on this phone for many years, so I wasn't looking for an upgrade. I was looking more to just get a replacement phone. I sat down and waited to be addressed, which took a few minutes, but they were busy so I was okay with scrolling instagram in the meantime. I was greeted by John. John was super nice, down to earth, but also knowledgeable and understanding of my situation. He apologized for the wait and went above and beyond to help me. He was patient, kind, and took matters into his own hands when dealing with customer service on the phone. Highly recommend this location and thanks, John, for an awesome experience!
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January 2024 by Marcelo De O. Cercal
I would like to thank the team, who served us very well, especially the saleswoman Raquel, who was patient and answered all our questions in our Portuguese language. Thank you and we recommend
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December 2023 by Aflo F.
We were welcomed by a representative who offered assistance. I explained that I wanted to transfer my line from my iPad to my cell phone as a second line. The representative initially told me it wasn't possible and consulted with a colleague who confirmed the same. Instead, they tried to convince me to open a new line with a new number, which wasn't what I needed. After leaving the store, I promptly contacted T-Mobile and explained my request to a customer representative over the phone. To my surprise, they addressed my request within 20 minutes with no issues. I'm giving this store location a 1-star rating for attempting to sell products I didn't need instead of helping me with my original request. If they weren't knowledgeable about my request, they should have contacted their service center, which, in my opinion, would have been better customer service and a missed opportunity on their part.
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December 2023 by Corina Rodriguez
Good attention!
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November 2023 by Elizabeth zayas
Absolutely the BEST service in the area. Looking for plans and devices, they welcomed us and provided with outstanding customer service. Shout out to Ryan, who patiently sat down with us and walked us thru the whole process. Thank you!!!
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November 2023 by Ando Lets eat
Outstanding service especially from Jose! After having a terrible experience at another store he literally saw the issue fixed in one minute and I was out the door in 15 min. He really made my day and is literally the standard that all the T-Mobile’s should hold themselves too.
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November 2023 by Taffney Campbell
Matthew was so awesome! He was quick, efficient and set everything up perfectly! Coming back to switch my line from AT&T!
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October 2023 by Lucas Silva
Though the customer service was great it took quite a while to have my issue solved
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September 2023 by Paula González
Sol give me the best service ever! every time I go to this store they are so kind, patients and respectful!!
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September 2023 by Melissa Tisovec
The store is really pretty, and the employees are really nice! Matt was really helpful and sweet!!
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September 2023 by Stephanie Tisovec
Matt is a great and helpful attendant, he was very fast and preoccupied with my problems and help me ?
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August 2023 by Adam S.
Do not go when people in store. Stood for almost 15 min. No help. Too busy and staff not very friendly.
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July 2023 by Marisa
Sohel really made sure to help me. He was very caring and took good care of me like no other store did. I'm extremely satisfied coming to this store. Thank you
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July 2023 by Lee Hurst
Had a great experience with Matt at T-Mobile today! He was very helpful and set me up with the T-Mobile Wifi free trial!
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July 2023 by Loysha Aviles-Hernandez
Matt was amazing! He was very attentive and had an awesome personality :)
