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November 2023 by Darth Vegan
Nice store. Even the night before thanksgiving it was manageable.
Accidentally vegan apple pies.
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September 2023 by Rachel T.
There are a few options in the area for a Sam's Club and I'd have to say Lake Nona Sam's is probably your best bet. The store feels clean and newer. (This tracks since it isn't too old.) If you visit on the weekend you're likely to find them making fresh squeezed orange juice- the aroma is enough to make you want a jug. Parking tends to be plentiful and I am super appreciative of them rolling out "Scan & Go" which makes check out a breeze. Added bonus: The gas also tends to be cheaper than other neighborhood options as well.
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May 2023 by Heather W.
My bad for dropping a bottle of liquor while waiting for my ride to pull up. I offered to rebuy the bottle as it was totally my fault for being a klutz. I was kind and respectful to ask for someone to help cleanup the glass as I didn't want anyone to be hurt. I offered to rebuy the bottle because it was totally my fault for dropping it (minus the snotty cashier reminding me I could handle it). They wouldn't resell to me because I dropped one out of 4 bottles while carrying. Ummmm thanks guys...No, I haven't drank all day, but you made you feel like a lush and ridiculous out of control person. I offered to rebuy the bottle, let's remember this. I wasn't trying to work the system or anything, but you made me look like a ridiculous lush trying to get a fix eventhough I had my kids in car with my boyfriend. I love Sams and repeatedly asked to just rebuy the bottle that I by accidentally dropped. Thank you for making me feel like an alcoholic and awkward the entire time. Geez! It was an accident that I admitted to and wasn't looking for anything free. I just didn't want anyone hurt from brown glass. To make it clear I have not had a drink in days, but that was their reasoning without any proof. Thankyou for embarrassing me and making me look like a fool. Can you please explain to my kids why you sold to me but then wouldn't resell? That makes no sense as you stated I was drunk, but refused to sell to drunk person that was sober. Management at its finest! If I was drunk, that's called Drizly order. I'm so disappointed in my treatment. I have been a long time Sams shopper, but I will be rethinking my location thanks to this treatment. I hate judgment in any form or fashion. I hate judgment in general. You guys need to grow and take some classes on this. My job covers all of this and you broke every rule and made me feel like a user of substances. I have never and will never be that person. Just pure ridiculousness due to me being a klutz.... The more I think about this, the more upset and disgust I feel over the moment. I guess my money isn't worth the same as a "typical" family. I would love for a manager to reach out, but let's not kids ourselves that they will...
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March 2023 by Alyssa D.
When the hours on the website and when you search this location reflect that they open at 9am Saturdays no where but apparently on their door when you arrive does it say those "early" hours are only for members plus. When you don't live close and drive 40 mins to shop with your membership it's extremely frustrating. Please update store hours to reflect specific memberships that are only allowed at what hours.
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March 2023 by JC V.
Today's experience... 1. Ordered online the day before; ordered confirmed for 2-3pm window. 2. 3pm came and went... contacted customer service.. told me that they were "finalizing" my order and will be ready in 30 minutes 3. An HOUR later, I pulled up to the pick up area and was told that there were 4 more orders before mine was to be PICKED UP from the floor. I was told that I could go inside and do it myself and to talk to her (delivery area) to process the delivery. 4. I picked up most items (some were already out), and I was told that they would cancel the order and I had to make the line to check out like the customer that shopped in the store. 5. I left the items there and left the store. From item #2 to #5: 2.5 hours. Bottom line: I gave it a 1 star, because 0 or negative stars is not an option.
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January 2023 by Chuchu G.
Amazing for bulk shopping and quick lunch purchasing. Purchased churros for my daughter from here and she really liked them.
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November 2022 by Luciana L.
I scanned an item twice by mistake and as I was exiting the lady that was scanning the receipts was telling me that the item was not on the receipt. I said I'm sorry i think I scanned an item twice instead of scanning one of the meats. It turns out I paid more than I should've. She started to cut me off while I was trying to explain what happened. She had a nasty attitude so I asked for someone else because she put her finger near my face and walked away. The supervisor came to diffuse the situation and apologized. If it wasn't for the supervisor I wouldn't have come back and would've cancel my membership.
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September 2022 by Linda R.
Shoutout to all the workers at Sam's Club. Shoppers are greeted with a smile and help is available if you need it. Special thanks to those cart collectors too. My only issue with Sam's Club is the limited number of scooters for those who need them. Also, the storage area for the carts need cleaning up outside, It is filthy and full of dead bugs, and the scooters could use a power wash.
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March 2022 by Louise S.
I have to say this wholesale chain is better then the others. I have been here several times now. I have a membership card here as my employer (a school) uses it quiet often. I was so at least 4 times a month. The deals in my opinion are amazing. I have purchase several times items for staff breakfasts and lunches even on a whim and have been able to find everything needed. Love the ready made wraps in the prepared food section. The buffalo chicken wrap being my favorite. Easy to purchase several trays for staff and everyone enjoys. Great charcuterie items a a great price. The layout and signage is well thought out. Very helpful employees here that you can ALWAYS find. A lot of the ither big box stores never seem to have enough employees helping. Lines here are wonderful and taken care of quickly.
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March 2022 by Sarah G.
Came here to grab some chips for our vaca. Walked around a bit. The store is clean and well organized. Good prices. My husband commented that the parking lot was pretty full and yet, the store didn't feel crowded at all. He was shocked. We ordered 3 hotdog combos ($1.50 each) at the snack bar. They have ordering kiosks which I've never seen before. Made ordering simple BUT for some reason, the usual 30 second wait we normally have, took like 100X longer. I have never, in any Sam's club I've ever been to, waited like 10 minutes for hotdogs... especially since there wasn't a line in front of me. Unfortunately, this is why I had to knock a star off.
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February 2022 by Lori B.
I've always been a Costco person and really dislike Walmart. However, this location is nearby and I decided to try it. I really have nothing negative to say. The produce is fresh and they've got every kind of snack we could want. Their pickup kind of stinks because most of the time they're out of the produce I need for pickup- even though they usually have it in store. Weird. Overall, great place.
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September 2021 by Leah M.
I live pretty close to this sams club. My husband really wanted to try out their services. WAY BETTER than Walmart. The produce is fresh and lasts longer and you can get meat from them and know it's going to stay fresh for a while too. I like coming to pick up from here. It's quick, easy and hassle free. I have gone in the store a hand full of times and each time was not very busy at all. The store was clean, the workers are friendly and the displays are well kept. The only thing I would suggest is having security. I know Walmart doesn't have security and this is a safe area and location (for now) but the more people who move in from out of state, I have seen people fighting in the parking lot and the club. I am a paying member and I don't want to see the ghettos of other states or areas ruining my shopping experience. Other than that, great store!
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May 2021 by Paige H.
I actually love this Sam's Club. We usually go on weekdays and it tends to be nice and quiet - plenty of room for social distancing and I can take my time looking at the products. Mask wearing is not really enforced though because I see customers without them all the time. Just be careful and keep your distance :) hand sanitizer wipes for your cart are available, sadly they no longer do it for you which I thought was more sanitary - oh well! They tend to have more or less the same stock, but every so often they will get a new plant based option that I've never tried before. I may keep coming to this location even if I move!
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April 2021 by Kassidy W.
Impossible to get anyone to answer the phone. Tire department is super rude and complacent. Not helpful at all
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February 2021 by M J.
I love going to Sam's. I wish they would hire some better staff. There are some great people, but the lazy workers take everyone down.
