-
November 2023 by Mia L.
Service and pricing were upfront however, the repair they did on my car didn't hold for 3 weeks, $600 later. Was told they wouldn't fix it without charging me again, even though the "repair" was incorrect. Disappointing and unfair to customers. Will never use them again.
-
November 2023 by Cheryl M.
Crazy things happen when you are away from home. We were on vacation and on I-4. All kinds of flashing dashboard lights and ringing bells start up. The car is overheating. We have to get a tow and dropped it at Riker's in the middle of the night.The next morning, my husband called them to tell them why a strange vehicle appeared ON THANKSGIVING NIGHT. They told him it might be Monday before they could get to it. So we were pleasantly surprised when they called Saturday and said they were about to pressure test. They soon called back to say we needed a new reservoir. The old one cracked, and that may not be the extent of the issues. They called later and said the thermostat housing was also damaged. They repaired that as well. I feel they charged us a fair rate and repaired it promptly.
-
November 2023 by Alan V
Quick and honest about not needing a tire air pressure sensor (if I was ok with having the dummy light on). Helped me get my car done so I could get to the airport.
-
November 2023 by 稻草人DCMAN
Very expensive overall, Not very honest either. Will not go back and will not recommend.I changed three ignition coils here and one broke down in less than half a year. I have to go somewhere else to replace it.Never going there again!(Add) This is my second comment. The first comment uploaded documents without getting the owner's opinions and suggestions. This time, the photo on Google also happens to be my car. But you replied to the following content. Don't you think it's funny?
-
November 2023 by Kimber Spivey
I woke up on my birthday weekend to a flat tire and ended up taking it by here. I showed up around 7am and was told that it should be an easy fix and would be ready by around 8am. I figured I would get a call around 9 but sure enough, right at 8:00 they called and said I could come grab it. While there, the person that was dropping me off needed a new remote battery, so they happily got that taken care of for her while I checked out. Overall, great experience and great attitude. He told me he would have be completed and in time to still get breakfast, and he wasn’t lying! So thankful for the speedy service! Would recommend again to anyone!
-
November 2023 by Hamed Said
Great place and very reliable. I took my truck in not knowing what the issue was with it and within a few hours they found the problem and solved it.
-
November 2023 by S K.
Woke up on my birthday weekend to a flat tire, so I was trying to find somewhere to get it done quickly. Got to their location around 7:10am and explained how I had a nail in it. Elwin said he would take care of it and probably have it done around 8:00am. I left my key and assumed it might be a little later but right at 8:00am I had a cal that my car was ready to go! He checked the tire and made sure I was good to go and even was able to change out my girlfriend's battery on her car remote. Overall, if you're looking for a great attitude and a place to get you in and out with a tire repair, these are your guys!
-
November 2023 by Tirso M.
This is the second BAD experience I've experience with this service people, people, this guy at the express service department is a pure asshole,every time I go in there he manage to irritate the shit out of me by purposely ignoring me because of my first bad review I gave them. I ask to speak to a manager, a guffy guy came out and ask me " What time is your appointment? I told him 9:30 ,this dummy looked at his watched and told me "Is 9:20 you early.No need to tell you the rest ,I just took my car and drove off.
-
October 2023 by Joe C
I have had many great experiences at Rikers. They do great work and treat customers right. Great customer service is apparent when something doesn’t go as planned, but it is taken care of. Last month my daughter’s vehicle was in for service and afterwards an issue arose. She took it back to Rikers and even though the issue may not have been a result of the service, they repaired it under warranty. The best part was she did not have to ask . They saw the issue and fixed it voluntarily. Just another reason why they are highly recommended by me and so many others . Good work by great people !
-
October 2023 by Douglas S.
Got a flat tire on a Friday late in the day yet this place was able to repair it and did so very quickly. It was a lifesaver. Highly recommend.
-
October 2023 by Massiel G.
We went in for an oil change and asked they check my tire because it felt wobbly. They said it would be an hour to complete. we left the car and went for a walk when the manager called us 5 minutes later to say that the tire was shot and they would have to order one OR we could try another business close by. Although we didn't end up getting serviced there, the manager was amazing at offering a place that could help us! I'd recommend this place merely for the honesty and professionalism!
-
September 2023 by Ed D.
I picked up a screw in the sidewall of my tire. It's a very unusual Dunlop tire, and somehow Rikers found the tire in Orlando, got the tire to the shop and had me on my way in less than two hours. Bear in mind I had no appointment, and it was on a Friday! Thank you so much, Elwin who is headed to lunch, made sure that it was handed off to Sean, and the service was executed flawlessly. I can see why this shop has such fantastic reviews, the shop is also impeccably clean.
-
September 2023 by Courtney B.
I go back time and time again and I always receive great care and service. I'm lucky to live very nearby, but even the drive would be worth it for the level of trust I have for this establishment.
-
September 2023 by Karen I.
We are on Vacation for the first time in over 10 years. I am the only care giver for my terminally ill mother and my oldest daughter is Autistic.I was in a really dark place and my doctor said I need a vacation. for a year and a half I worked my ass off selling resin art and working my face book site to save money to take the family to Disney. it has been a battle every step of the way. I spent over 3,000 dollars upgrading my van for the drive just to be rear ended a month before vacation. i was injured and need surgery and the insurance low balled us for the value of my van. with no time I had to upgrade and with deposit financed another van. we had it certified and looked over by our mechanic. everything worked perfect until it didn't. Sunday night with no warning the check power system light came on and we lost all power. everything was blinking. first AAA guy says it's the alternator, second guy said nope it's the battery. So we had it towed in the middle of the night to Rikers as it's AAA certified we have been ubering around as our tickets are non refundable I'm now praying this shop is our silver lining in all this darkness and that they can fix my Van in record time and not charge an arm and a leg cause we are bleeding currency at this point. I'm so stressed and upset and hoping we can savage some of this vacation. fingers crossed. Stay tuned for updateKaren (not that kind )
-
September 2023 by Stephen C.
Was on vacation in Orlando and got a lovely screw in the tire. They patched it up in no time and I was on my way. Made the 1200 mile commute home with no issues. They are very professional, courteous, told me the price up front, and even guided me to the closest supermarket only a block away.Thanks again. 5 STARS!!!
