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January 2024 by Cubanita1sensual
I always have a great experience with Quest on Turkey Lake Road. I checked in 15 minutes before my appointment & was call 6 minutes later. I was literally out before my appointment time. Amazing. I wish I had gotten his name. He was EXCELENT, very proffesional, very thorough, ready & organized. Place was super clean, friendly staff too. He explained each step he was about to do the entire time I was there. Such an in & out easy process. I only had contact with the self service check-in kiosk & the person who drew my blood. Thats it! I would never change this place. They have a huge Television in the waiting area. 10☆'s if I could give them one. The entire trip there, get checked in, get blood work done & get back home only took 40 minutes total. Keep up the great work. Amazing!!! ?
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January 2024 by Ronnie Smith smith
Very rude and rushing location. I have been coming here for years, and this location has gotten so bad that I don't ever plan on coming back. I use to drive to the Lucerne location. When I lived a two minute drive to this location because of the service.
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January 2024 by damia wagnola
My lab tech was already in my vein but she proceeded to move the needle in and out of my vein with every tub of blood she filled , this caused me pain and I am now bruised as a result and this is not normally what happens with my lab draws
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January 2024 by Tyler Curran
Just make your appointment online. Make sure to have paperwork, they often "don't receive it electronically" for orders. I drop blood pressure on fasted collections, so if you do too, or hate needles and blood draws like me, ask for a room with a lay down chair, they have 2. Hit and miss with their techs being good at finding good veins and inserting in a painless spot. It's simple if you bring paperwork and have appointment.
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January 2024 by John Preston
Incredibly slow and intentionally stall to make walk in (no appointment) patients wait excessively. Was first in line when they opened at 6:30 and was not seen until 7:20. At times there was no one but wait list patients waiting in the waiting room and none got called yet as soon as an appointment patient showed they were called in even though it was well before their appointment time. Patients with 8:10 appointments were seen while we were waiting. Quest needs to realize that not everyone has the luxury of making an appointment every time, sometimes circumstances (short notice of the required test) necessitate walking in. Staff was friendly.
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January 2024 by Brandon Hebner
Kind staff but appointments always run late
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December 2023 by mibuwolf83
This location is very convenient for me since I live nearby and it does get really busy really early. I walked in for a blood draw at 7:30 am because the appointments were all booked. I waited about an hour and they ended up taking me which was great! The blood draw took about 5-10 minutes and then I got my results a few days later. The staff are very busy, but they do their best to help the patients. I would just recommend it for anyone who wants to walk-in to bring their paperwork and patience.
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November 2023 by Mariangel Duque
The worst service I have ever received in my life. The nurse was very rude and showed racism towards me. I don't know if she thought I didn't speak English, but her attitude was very bad. Avoid coming to this QUEST, the worst!!!!!
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November 2023 by Cristy Dill
Making an appointment and check in was very easy. I only waited maybe 10 minutes after my appointment time to be seen (they were very busy from how the waiting room looked)The real star was Gloria. I have major anxiety with needles and blood drawing. She was very sweet and understanding. She helped me learn the best place to draw blood from so I would be comfortable for all future visits. She made my first blood work experience as enjoyable as it could be.
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November 2023 by Allison Lucente
I came to the Orlando Sandlake location during my lunch break to pick up an empty specimen container. I clicked the help button and selected the option to pick up an empty specimen container and was assigned a number. I waited over 45 minutes and was never called. I finally was able to get an employee's attention to ask how much longer it was going to be to pick up an empty tube? (At this point my hour lunch was already over...) She said I had to tell a staff member directly that I was there to pick up an empty container... There is no check-in window to talk to staff or any other signage to state that... The only time you can talk to an employee is the 2 seconds they open the door to call out another patient's name... How was I supposed to know?
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October 2023 by Elizabeth Reilly
Had a great experience. Come prepared with an appointment and you will have no problems checking in. Was taken very quickly. Also, Aida did a wonderful job taking my blood. She was gentle, while also being upbeat and friendly to keep me calm during the draw. We need more people like Aida working here. She got me in and out quickly. Would come back to this location again.
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October 2023 by Daniela J
We had an appointment and when we confirmed our appointment online. When we walked in the QR code we scanned in check in wasn’t working. Our appointment didn’t exist so I talked to them about this. The name wasn’t on the list even though we had an appointment . This place is trash!
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September 2023 by Glenn Saviano
Just now this morning I had to get all new labs(usual blood and urine) required for my life. I have always chosen Quest, maybe not this location, this location off Turkey Lake Rd has shown me workers and medical staff that excell beyond all requirements and my expectations, and that is a great thing. Today I walked through the door and felt immediately that I walked into the wrong place! Everything was new shiny different and yes updated! Felt like the future fast forwarded to a place delightfully unexpected! Seating, screens, new walls, and carpet to match. Today Margaret was my medical attendant and I found her to be pleasant and communicative, wholly knowledgeable and very kind. I was listened to and I even shared. Please know you can trust this location for your testing needs. Make an appointment like I did and my wait after my appointed time was literally seconds. What a great way to start my day!
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September 2023 by Stella Cohn
Great place! He took my blood in 3 seconds. Very fast and professional. I do recommend this place
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September 2023 by AE Morrison
Who runs this place? Unbelievable I had to take a special fill before my fasting blood work and once I got here then there’s a sign on the door closed for renovations. Would have been nice to say that on the hours online before I wasted my time and resources coming here
