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December 2023 by Israel R.
NO WALK-INS ALLOWED!! walked out after waiting an hour, they would prioritize appointments 100% of the time, you will not be called if there is even 1 appointment in the lobby even if they sat down just a couple minutes ago.
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December 2023 by Crystal J.
. Unorganized and EXTREMELY unprofessional. We waited for over an hour after our appointment time. My husband had to use the restroom and they did not allow it. The staff member did not show an ounce of empathy. She said, "you need to wait until your name is called." We will never use this location for blood work again.
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October 2023 by Nadia T
I have put off getting my blood drawn for over a year and a half now but I will say Ruth was amazing. She made me feel extremely calm and was patient with me throughout the process. I couldn’t recommend her more especially if you’re someone like me who is terrified of needles.
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September 2023 by The Word Weaver
I understand people giving low grades for diagnostic labs. The wait is always long, and it's generally overall an unpleasant experience. But this last visit was different. I want to commend the phlebotomist Sonya for her excellent skill, I had no pain at all in the procedure. But the best part was her customer service when she was able to accommodate my issue of not being able to get a morning appointment for a test that needed to be done while fasting. Thank you Sonya!
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September 2023 by Tim F.
Don't suggest an appointment if you're not gonna keep it. Having my wait time go up from 5 to 16 and beyond without some kind of acknowledgement just shows a lack of care and concern. Likely your patients have other appointments to get to also so at the very least hire a host to check in with people. Not even a public bathroom available
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July 2023 by sean doherty
Ruth who works at the Virginia Ave location is a rockstar! She made sure I was taken care of regardless of what was going on. She really went out of her way to make me feel comfortable and we both shared laughter together. She deserves a rase!
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July 2023 by Megan Marcus
Ruth was absolutely FANTASTIC!!!! Usually it takes phlebotomists several sticks, but Ruth did it in ONE try, painlessly! She made me feel incredibly comfortable, and grabbed me very quickly from the waiting room. Thank you so much Ruth!!!!
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July 2023 by Nancy S.
Pre registered, taken on time. Phlebotomist was excellent, drew seveal vials with one painless stick. Im not always easy to draw from. I wish Id noted her name.
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June 2023 by Kaizamar F.
I love this location! Staff is fast, friendly, and efficient. I came in for a walk in and was seen quickly. There's a breakfast spot next door to grab food for after fasting labs. Location is cold so bring a cardigan. Worth the drive to come to this location for the customer service and efficiency.
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May 2023 by Shaira Nicole
Natachia was so good! She drew my blood and she did it amazing. I was terrified because people always mess up my veins but she did so good and made my experience great. She is very kind.
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April 2023 by Christina C.
Deserves negative stars! Go to any other quest location. The people that work here are rude and inappropriate. I arrived at 10:10 on a Saturday for a 10:20 appointment. An employee came in the lobby screaming about anyone that doesn't have an appointment needs to leave and she'll be locking the door soon. "I want to have breakfast with my husband!" Totally terrifying. Then, the person that helped me in the back was equally rude. I will go to the location on Lucerne from now on. They should close this place!
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April 2023 by Jacqueline Griffith
There are a lot of bad reviews on here with people just complaining so I felt compelled to leave a good review. My doctor needed me to get some labs done. I had a great overall first time experience at this location. Bridget drew my blood and she was awesome asking questions about me / chatting while it was happening. It really helped divert my mind! The only reason I gave it 4 stars was I had an appointment which I made sure to be there and check in a few mins prior but still ended up waiting around 10mins after my appointment time. Once I got back it was easy! Thank you Bridget!
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April 2023 by Jacqueline Carpintero
There are a lot of bad reviews on here with people just complaining so I felt compelled to leave a good review. My doctor needed me to get some labs done. I had a great overall first time experience at this location. Bridget drew my blood and she was awesome asking questions about me / chatting while it was happening. It really helped divert my mind! The only reason I gave it 4 stars was I had an appointment which I made sure to be there and check in a few mins prior but still ended up waiting around 10mins after my appointment time. Once I got back it was easy! Thank you Bridget!
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March 2023 by Sunil W. B.
I got lucky here. Scheduling online is relatively easy, and you can check multiple sites to see which one works for your timing and location. Checking in once you're on site is done with a standing kiosk/tablet, which is great. Sonia took my samples for testing; she was friendly, professional, and is in my all time top 3 for blood work, which says a lot in my book! She's doing blood work for my future physicals, hands down.Thank you, Sonia!!
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March 2023 by Natalie Fisher
Love this location. Small but efficient and they take you in relatively on-time with a pre-scheduled appointment. All phlebotomist are good at the blood draws. I don’t speak of all of this lightly as I had blood draws every 4 weeks for almost a year.
