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October 2024 by Robyn Young Loscutoff
This isn't Beverly Hills, California, it's Orlando, Florida. So when I walk into your shop in activewear without make up on, (during a rare moment of retail therapy), I would appreciate it if I wasn't treated like a criminal and followed by the cashiers. There needs to be a more covert way of screening for shoplifting because I feel very judged and repelled away from shopping at the store in the future. I've never felt this way shopping at Primrose in the past, so something must've changed in the recent year or two since I've been. I won't be going back because when a store makes you feel that way, it just gives you major ick. I'm not one to give reviews for less than 4 to 5 stars, but I feel that this one is important because it needs to draw their attention.
This review was going to be 2 stars, but I downgraded it to 1 star after reading the other reviews about some shoppers being treated rudely and being singled out. Shameful.
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June 2024 by krizia rodriguez
Really disappointed with my first experience. Went to visit some other shops on this same strip and decided to go in here and see what they had. Nothing says “welcome” like being followed around and watched continuously. I couldn’t even take my daughter to use the restroom without having someone checking in. We were never greeted or offered assistance just passively harassed by the owner.
When I went to pay, the owner saw I had some hundred dollar bills and quickly yelled that they don’t accept it. She wasn’t checking us out and I had plenty of other bills to use. I don’t understand why she couldn’t allow the person attending us to address it.
The store’s merchandise has a cute aesthetic but only about half of the items look worth the cost. The other half (especially in the kids area), are overpriced china-made junk. My daughter purchased a kit with nail polishes that paint so translucent, you’d need the whole bottle to see the color. And I bought a trio of mini candles that smell like nothing when burning.
Most of what I saw here I’ve seen in many other stores - same brands and products. Stores like TJMaxx, Target, Marshalls and even my local pet store.
I’d recommend this store to anyone who wants to have a bad day. Otherwise, the rest of this strip was fantastic and made this a fun day out.
To the owner, please don’t bother with a response.
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November 2023 by Dolly V.
All other customers were greeted and spoken to. I walked the store, took my time, looked through items and was ignored. I will not spend my money where my presence does not matter.
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November 2023 by Debbie Fancher
Lots of good choices.I will definitely visit again.
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September 2023 by Patrick Ward
Great selection and well stock
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August 2022 by Catherine G.
I love this store, they have so many cute items, from jewelry to clothing, housewares, Collegiate gear, and the children's clothes are so adorable. I purchased a couple of clearance items and after returning home realized I was not given the full discount. I called back to the store and they were able to look up my purchase and give me a credit back to my card over the phone, even texted me a receipt! Great customer service at The Primrose Shop, I will be back!
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July 2022 by Leana Alves
Great shop with new inventory constantly! I get the majority of gifts from this store from baby to bridal showers and birthdays. Would be really nice if the shop was open a bit later. During the business week it is impossible to get here before you close at 5:30pm.
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October 2021 by PS G.
I would like to give a better rating on this store because it has nice stuff and it is in my neighborhood but customer service sucks. The women working there are snobby and rude. I am not Caucasian and I felt like I was snubbed because of my looks. A family member was there once before and she felt the same way, They felt like they were not welcomed at all. I was going to buy something but because of how the women there were snobs, rude and not friendly, I wouldn't give them my business.
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July 2021 by Caroline B
Adorable shop! Definitely go here if you need a gift for a new baby! Such cute stuff! The little strip of shops looks like not much from the street, but there are some real gems here.
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January 2021 by Ally L.
I absolutely love this shop. The owner is wonderful and they have the best selection of all different types of stuff. New items arrive all the time and they have made shopping super easy during these strange times (covid). They have great sales and my family always loves the gifts when I shop here. Highly recommend this adorable store!
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December 2020 by Frank Stieg
Busy at Christmas. Many very nice things and VERY friendly and helpful staff. And they can do embroidery...
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November 2020 by K Sequeira
If you have a preppy female on your gift list, you can find her Christmas or Birthday gift here. Only thing that kept me from 5 stares is I wish they had more variety. They have a lot of versions of the same items - which can also be good! But I love visiting small boutiques for the curated items they collect under one roof, and I wish the curation was larger. That said, I buy something 7/10 times.
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November 2020 by Mimi Stewart
Stopped in with a friend and had plenty of money to spend. We had planned to purchase many gifts for birthdays as well as using a gift certificate. Unfortunately, surprised to find that the gift certificate for a men’s toiletry kit with NO expiration date would not be honored by the owner. She said they no longer carried the men’s Toiletry Kit and said she had no idea what the value would be and offered zero. So Jennifer, the owner, instead lectured my friend on how she should learn to file her gift certificates even though this one had NO expiration date.
A ten percent discount on something, anything, would have been nice but the firm NO and offer of nothing was a huge turn off to this store and it’s owner.
I have been in the retail business for years and this is Sales 101.
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October 2020 by Mary Stewart
Stopped in with a friend and had plenty of money to spend. We had planned to purchase many gifts for birthdays as well as using a gift certificate. Unfortunately, surprised to find that the gift certificate for a men’s toiletry kit with NO expiration date would not be honored by the owner. She said they no longer carried the men’s Toiletry Kit and said she had no idea what the value would be and offered zero. So Jennifer, the owner, instead lectured my friend on how she should learn to file her gift certificates even though this one had NO expiration date.A ten percent discount on something, anything, would have been nice but the firm NO and offer of nothing was a huge turn off to this store and it’s owner.I have been in the retail business for years and this is Sales 101.
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September 2020 by Kathleen Sequeira
If you have a preppy female on your gift list, you can find her Christmas or Birthday gift here. Only thing that kept me from 5 stares is I wish they had more variety. They have a lot of versions of the same items - which can also be good! But I love visiting small boutiques for the curated items they collect under one roof, and I wish the curation was larger. That said, I buy something 7/10 times.
