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January 2024 by Ramon Medrano
What a truly amazing experience! Check in was extremely easy. Prepaid to save time. Paid the fee for the toll pass which is expected when coming to Orlando. Absolutely no hidden fees. As long as you have a credit card for the deposit and your own insurance you’ll be fine. I will be using Priceless every single time I visit
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January 2024 by DIck Powell
Upon arrival, it took forever for the shuttle to arrive and did not even seem to be on any kind of a set schedule. When we arrived at the priceless check-in facility, there appeared to be one employee on duty and there was very much work that needed to be done and he could not handle all of the people who were expecting a rental car. It took an extraordinary amount of time to get the rental car and after the paperwork was finally completed then the car was being cleaned and was not ready. When the car was finally cleaned it was delivered with 3/4 of a full fuel tank. The car performed flawlessly and was an excellent van. When we returned the vehicle the check-in went smoothly. The shuttle to the airport showed up in about 10 minutes and we were very quickly taken to the airport as advertised. The worst part of the whole process was the arrival as it appeared that the company was not organized and receiving customers for delivery of vehicles
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January 2024 by Sonny Desai
I come to Florida at least once a month and I use priceless every time I’ve never been disappointed. All their cars are new well-maintained and there’s never an issue getting a car quickly. No high-pressure sales tactics with insurance or toll passes like all of the other competitors. Highly recommend this place.
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January 2024 by Michael Yang
Rent date : 01/20 - 01/23Was hesitant to rent from this place after reading all the reviews. But seeing as most of these bad reviews are base on others not being prepared. So I decided to go ahead and booked a prepaid rental through their website. Booked for 4 days and the total was 85 dollars. Nothing more nothing less. Arrive at airport Alaska gates and took the rail down to the ground transportation B side and call their number for pickup from the airport.(Best Rate is the number on the call list) Took about 10min and 5min drive to their office. As for the toll pass? It was offer but I decline it. We went to Disney World and SeaWorld without using any highways or tolls. Just set up apple map to avoid tolls and highway. As for insurance? Brought my Allstate print out of declarations and ID’s for which it was good enough to cover the rental. Not sure what their requirements was as to coverage wise. But mine is 100/300/100 and 250 deductible. But the guy at the counter didn’t even look through it. He just check the insurance ID cards. They do charge a deposit as most of these rental places do now days. But it was refunded the same day I returned the car. The car we got was last year model, had some scratches and dings. But they give you a paper to mark all those before you leave. Car itself was clean inside but the windows was a bit fuzzy. Good thing I saw a few review about this so I brought my own micro fiber towel and wipe them clean. Returning the car was simple as it gets. Just dropped off the key to the guy at the counter and was set. 10min wait for shuttle driver to come back but that was it. Shuttle drivers were really helpful on helping getting luggage loaded into the shuttle and out as well. So overall in my opinion, it was a smooth check in and check out. Just go to their website and read their policies.
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January 2024 by Robin Adkins
I scheduled a rental to pickup in Orlando, Fl for January 18-23, 2024. Our flight our of West Virginia was delayed due to weather. I tried to call the local office in Orlando and could not reach anyone. I then called the corporate number and explained the situation and was told there would be be any issues and we could pick up the car the next morning. We finally landed in Florida at 4am and headed to priceless car rental company where I was told out rental had been cancelled due to no show and for them to be able to open the reservation back up, I would be charged an additional $50. I was also told we would need the toll pass at $18 a day, which we did not need at all. I advise if you book through this company, do not allow them to pressure you in to the toll pass. Check your routes yourself using “avoid tolls” and it will show you an alternate route. We didn’t have to use the toll pass at all. So a car rental that started out at 130.00 ended up costing us $280! I will never use this rental company again. I tried to reach out to the corporate office again just to be told I signed the rental agreement and there was nothing more they could do. Very unprofessional
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January 2024 by Tiffany Mendez
Not much staff present when you walk in and the office itself isn't fancy like other big named rental places, but it gets the job done. No hidden fees, and straight to the point. The rental was fairly priced, and the car ran great. The only downside, they're not located in the airport, BUT there is a FREE shuttle available that runs about every 15 minutes or so, which is great!! I'd probably rent with them again.
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December 2023 by Cathy G.
Check in was smooth and check out was a breeze. The Mercedes transport van was clean and comfortable. The rental car they gave us was everything I hoped it would be. No problems with any part of the experience. I highly recommend!!!
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November 2023 by Drew Hodges
I honestly can’t even begin to explain my experience with “Priceless” without writing a book. In summary, just avoid this company. I think even some of the employees agree with me… I’m willing to change this review if they actually address this situation and made it right. Please contact me Fred! — update; changed to 3 stars. They took a day off, the gentleman I spoke to at the returns was pretty understanding. Still wasn’t a great experience but they at least acknowledged thatUpdate 11/22 two weeks after: random unsolicited charge on my credit card for $140, I called in with no explanation. They left me on hold for 20 minutes, then THEY hung up. Back to 1 star.
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November 2023 by Kimi Fergus
Noah was an amazing agent. He gave us great customer service and helped our family get into a safe and efficient car for our trip to Orlando. We will most definitely return here for our car rental needs next year for our family vacation and recommend Priceless Car Rental to our friends and family. Thank you Noah.
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November 2023 by Lisa F
I used the long-term parking and had a great experience. I had to add a few days to my stay and they gave me a reasonable price. My vehicle was safe and the shuttle service was very quick for drop off and pick up at MCO.
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November 2023 by Cheyenne P.
My recent experience with this car rental company was nothing short of a nightmare. The car we received was, in a word, disgusting. The windshield was so foggy and smeared that it made visibility dangerously low, putting our safety at risk. The condition of the dashboard was equally deplorable; it was covered in a layer of grime that made us question the company's cleanliness standards. However, the icing on the cake was the ant infestation inside the car. It was a horrific sight, as ants were crawling all over the seats, the floors, and even inside the glove compartment. This experience was not only unsanitary but also deeply unpleasant. I strongly advise against renting from this company, as the car's condition and the overall service were completely unacceptable.
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October 2023 by jeff N
Looks abandoned from street. No greetings or acknowledgement when waiting, but counter help was very nice when she got to us. other fees added even though we reserved and paid including "all taxes and fees". Ended more expensive than by about 50%, and at that point they know you're stuck.Update: this place just gets worse. Towards the end of my rental when I called about transportation and drop off locations, I was treaty to rudest treatment I have received by a 'professional'. I was insulted, called a liar and threatened. All this without me even being able to explain what I was talking or have much of a chance to speak. It went from zero to 10 almost instantly which makes me think this person is far too used to be defensive.Summary. Car ran fine. Building looks almost abandoned from street. Prices higher than name brand choices when totaled up. Please check around and read reviews before booking.
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October 2023 by Jaime McAlarnis
The price is good fees are expected. But the car I received was disgusting and dangerous. Windows were so dirty I couldn't drive it at night. When I told them they cleaned outside of windows. I told them it was inside but obviously they have not been cleaned in months. So dangerous. Plus interior was staind.
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October 2023 by Cid E
It's moments like the one I experienced with Priceless that I am happy I didn't go by what the reviews said. My experience with Priceless was exceptional. When I arrived, I called Priceless to let them know about a delay in my flight. They were as accommodating as they could be, and brought me to their office in Orlando. The gentleman at the counter was very kind and courteous, expressed that I should have an EZpass (Or E-Pass in Orlando) which I am glad he recommended because Orlando is nothing but highways all over the city, and to bring the car back with full gas. He told me upfront about a hold and to make sure I bring back the car with full gas to get a full refund on that hold. This is the gentleman who worked in the late evening. The car he gave me was clean, brand new, amazing on gas and very comfortable. The day before I was to return the car, I spoke to someone named Noah and Noah was also demonstrated exceptional customer service. The return was quick and easy and they brought me to the Airport in less than 10 minutes. Overall, I would recommend these guys to anyone who is visiting Orlando. Thank you guys for the accommodating experience, and if you're ever in Orlando and in need of a car rental, make sure to check these guys out. Also, Noah likes Mac & Cheese so brownie points if you bring him some. Thanks again.
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October 2023 by Dwayne M.
I wish I could put negative stars. I made a reservation Oct 2, 2023, I show up at the Orlando Airport Oct 13,2023 , went downstairs where I waiting over an hour for the shuttle. Caught an Uber to the location ($20) only to see the shuttle van sitting there, went inside and. The shuttle Rep states it hey sent emails out earlier in the week to state they were sold out of vehicles. She advised to me was " better go back to the airport and book online before you get there. Now the shuttle can move to take me back to the airport. This place is full of it
