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December 2023 by TheOnlyAllegra
Outstanding real estate company!
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November 2023 by Greg C
(Note: I was not going to post this review to the company website as I first sent it to the owner because the problem was one of his agents. I got no response so now I am going to post the review)To be frank, I have never been compelled to write a review about a realtor before. Every experience I had was one of a kind person (at least while working with me) who was trying to help. Priscilla Puccio was a whole other experience. She was the contact I was put in touch with over a condo rental through Zillow. I had already found the place. All she needed to do was facilitate.I am just going to bullet point the highlights, good and bad, and the reader can judge for themselves about the Priscilla Puccio Experience.- Showed up right on time, which was appreciated- She had the ability to show me two condos, no problems with keys, which was appreciated.- The first condo was dirty. The walls and even more so the floorboards needed painting, like there had been a dog there. The tub had a leak and you could see a ring of dirt that had been created by the drip. I asked Priscilla if she could ask the owner if these things could get fixed and if we could paint once in, using their color of choice, since the walls were not clean and it needed it. Surprisingly, she made this a point of contention and told me that all I “needed to do was get out some cleaning supplies and clean it.” I explained that I was accustomed to places being clean on move-in and the expectation was that we left it clean on move-out. She said its not that way anymore, that I was a homeowner and didn’t understand, and that people take condos “as-is.”- We debated the importance of cleanliness while she continually threw in my face that I had asked for a $50 reduction in rental price to match other units in the complex that were available. (e.g. “Well, do you want things clean or do you want $50 off?”) Eventually, despite initially wanting it, I no longer wanted the condo we were seeing because of all of this.- She showed me another condo, explaining the owner said it was dirty and they would clean it. It had recently had an extermination and dead roaches were everywhere, but it WAS clean compared to the other place and I quickly said we’ll take it. She got my son’s info and they started the application process.- The next week can best be described as Priscilla pressuring people to get things done in a way that made everyone uncomfortable.- After applications had been filled out, she made my son take a cashier’s check (!) to an office in Kissimmee (!), an hour from where he lives and where the condo he is renting is. She told him the wrong name to put on the check as it turns out, so they would not accept it at the office he drove an hour to. He returned to his bank to get a refund to his account and then had to drive the hour back home, all with nothing accomplished.- After all the pressure, I was admittedly frustrated. I tried calling Priscilla 3 times. Each time it went to voicemail and it said “the users mailbox has not been set up.”- I then sent her a text asking what was going on, telling her I heard she was being pushy, somewhat unprofessional and why did my son have to take a check all the way out to Kissimmee?- I later saw I missed a call from her so I called her back. PLEASE, IF YOU ARE THINKING ABOUT USING HER, READ THIS PART – When she answered the phone, there was no address like “hello” or any type of cordiality. It immediately started with SCREAMING at me. Non-stop screaming. She was screaming about all she had done to help my son, a lot of other unintelligible things, and I finally tried to say my first words “Excuse me?” I said this numerous times and the yelling never stopped. She threatened that she was going to contact my work and tell them about me (I am not sure what she would say) but the anger and screaming never stopped until we eventually hung up on each other. (I found out later she also threatened my son’s mom, who is a realtor as well.)-- Needless to say, we did not rent the place bc of Priscilla and her abusive behavior
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September 2023 by Maricela Moreno
From my experience as an agent / Realtor, i have better opportunities in Real Estate with Premium Properties
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June 2023 by Stephanie
I have lived on a property managed by this company for almost 9 years. I have never once had a good experience dealing with them. The lack of communication with the office is horrendous. Leslie NEVER returns phone calls. 90% of the time I call, we get voice-mail only to never hear back. Do better, this is the job you signed up for. Do not use this property management company. They're useless. I wish i could give 0 stars.
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April 2023 by Jorge Quintero
Excellent customer services, I’ve always paid my rent in person they have always been great towards me and very polite. Celimar Sierra is my property manager and she’s been the greatest ?
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March 2023 by an. stoppable
Although I cannot speak about the company as a whole, I am choosing to review and rate the point of contact at the company during my sole 1 year lease. Now that I have moved and have had time to process his actions, I felt that a review was necessary.Juan Vasquez, Operations Mgr, is the sole reason that I chose to move out and not renew my lease during the scheduled renewal period in December 2022.Juan is a very disrespectful person that lacks basic communication skills. His inability to effectively communicate in a pleasant manner seemed to be an ongoing characteristic of his. He continuously used demeaning and insulting language whenever I would request a work order. He always made me feel like I was a hassle when I reached out. At one point, he accused me of breaking an appliance. The heating element on a 10+ year old stove was bound to go. Apparently I also caused the roof to leak and stain the ceiling. Instead of thanking me for reporting my observations of my ceiling starting to bubble, I was told that I “cause to many issues as a tenant.”I paid rent; I reasonably had expectations that my stove worked and my personal belongings didn’t get wet from a roof leak.Juan V. needs to learn that treating others with respect goes a long ways. Folks like Juan V. is what destroys trust and confidence in others. I am glad I documented the property before and after and proactively sent them to Juan V. to validate how well I maintained everything. I have no idea what horrible influence he may have tried to exercise if I didn’t.Sincerely, a grandmother who chose to standup.
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February 2023 by Bryan Dormevil
If you own any Property. Do not let them manage it. Even when the tenants pay early you still have to chase your money down. If you are depending on them to pay you on time to pay your mortgage you will be late almost every single month. Today is our last month on the books after multiple emails and a telephone conversation it never gets better with the deposits. It is today the 16th I still didn’t get my money. There is always something that went wrong with the system. Poor communication, be keep all communication in writing as they will come back and try to charge where they shouldn’t. I rate this property management (Premium Property Management) a 1 star ⭐️, since google won’t allow me to rate them 3 bags of feces.
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December 2022 by Hector Vazquez
Starting my real estate career with Premium Properties set me up for success from the beginning. From my interview to up to my first closing I had help every step of the way. My mentor walked me through the process and was always a call away from answering all my questions. If you are a new agent looking for a family feel of a real estate company and needs the proper tools and mentoring to get started in your business/career, then Premium Properties Real Estate Services is an amazing place to start.
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December 2022 by Krishna Brockington
I am truly grateful for Trina Salter, she is the absolute best agent I have ever encountered. Trina was attentive, vigilant, informative, positive, and patient. I just sold my childhood home which was very emotional for me. Trina Salter called and text to check on me throughout this process because she understood how I felt. Trina educated ne on how the process would go and what to expect, she was never to busy to communicate with me. Trina kept me in the loop and made what would've been emotionally draining a peaceful and pleasant experience.
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June 2022 by Sleek&Sassy Nail By Mrs. K
Our realtor Trina Salter has been a joy from the beginning to end and yesterday when we closed on our first home Icried like a baby. Our first gift for our home was absolutely wonderful and not to mention the items and the basket that she gave us were all beautiful and my favorite colors and it's crazy because she did not even know that I absolutely love those colors they're going to go perfect with my kitchen . She has made this journey for my husband and I so smooth and I am truly delighted to have had her in our corner. Trina has guided us through this whole journey and we are truly happy with her work as a Realtor and as a person. Her attitude has always been positive even when I wanted to call it quits she wouldn't let me so with that being said Premium Properties you have really got you a great Realtor with Ms.Trina Salter. She goes above and beyond for all of her clients especially with Jason and I. And we would like to say Thank You Premium Properties for having such a delightful agent on your team.
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March 2022 by darwin hismith
I have been with several real estate companies until I had the premium properties experience. From sales to marketing to receptionist to maintenance. They all showed an experience and communication above and beyond all others. I worked a lot with miss Kayla and she was very professional. Wonderful company to work with!
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February 2022 by Isaiah Yisrael
My Name is Darwin HiSmith. This company staff is very professional. I had a great experience with this company. I've been using them for many years. They helped me alot with finding a place to live and the staff is very nice. I would highly recommend them to anyone. They seem to really care about your situation. They try to work out the best outcome that works for you. God bless this company and their families ?
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November 2021 by Dylan Fudge
Corina Mitaru was the Realtor I needed, to say the least. With her professionalism and censure caring for finding the right place for me, she made it a smooth process for my big move. Showing me several places, and great response time on email/text. If you’re looking for someone that works hard for their clients, and makes sure you have multiple options. Corina is the realtor you need! I moved to Orlando from Minnesota, and preciously worked in the property management business as a leasing agent. So, I would like to say I know who’s a good realtor or not. Corina Mitaru, is someone I would 100% recommend and refer for anyone that needs someone that will for sure satisfy your needs in your search for the perfect place.Sincerely,Dylan Fudge
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September 2021 by Bernadette Guarnieri
Our agent Sismay Leon was amazing and on top of every detail, couldn’t ask for a better person to help us. We purchased land and from helping us locate the land to closing every encounter was too-notch professional and on point. She will definitely be getting all of our business going forward.
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September 2021 by Desmond Ortiz
Made buying a house such a breeze! I was new to home buying, and have heard horror stories from friends and family about terrible agents. Adrianna was professional and personal! She never made me feel uncomfortable and helped me every step of the way!Adriana was always available to answer our questions and to show us she cared and wanted us to be sure on our choices.
