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April 2024 by Ethan Renaud
I am very disappointed with my experience at Pop’s Auto Electric & AC . I brought in a 2019 Chevy Silverado to have an engine rebuild . Joe quoted me $7200 for a “rebuilt “ motor. Had the work done back in March of 2023. Truck sat for 4-5 months before I was able to have it on the road again. Joe/owner boasts the truck runs phenomenal and brand new. I drove it and it started making odd thumping noises after a few days . I brought it back to have him look at it before I go on a business trip with my “rebuilt “ truck . Joe
assures me the vehicle is fine and should run me zero issues . 2 1/2 hours I get into the first city in Georgia and the engine seized and I had to pay 1200 out of pocket to have my truck transported back to his shop. What an inconvience and costly situation that caused me. Not to mention I had to pay for a friend to come up here with his vehicle just so I could conduct my business. I arrive back and try to figure out a solution and possible reimbursement for the situation he caused me. Joe/ owner exact words were “we can look over it and try to see what happened or we can settle it in court”. That obviously didn’t make me feel secure or valued as a customer. I let him “fix” his mistake another 3-4 months goes by and I finally get my truck back. After driving that week the truck started making some worry some knocking noises and Joe/owner couldn’t explain what the issue was and blamed it on the front end suspension. I brought it to another mechanic and told me nothing was wrong the front end and also notified me of an oil leak coming from the bottom end of the motor . I took it back to Joe and his team and he gave a puzzled look like he didn’t know why it was leaking. Spent another month working on the truck , got the truck back only to keep having issues with misfires and so on. This is ridiculous considering the amount of money I’ve spent with their business and the unreliable work that was done on the vehicle . I wouldn’t dare to come back even with the warranty because it’s been a complete nightmare every time I have to take my truck back there. If I could save anyone from a total disaster , I would not bring your vehicle to get maintanence / repair at this shop.
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February 2024 by Cristi Cristy
A rare thing is to find a mechanic as knowledgeable and honest as Joe. Great service and fast.
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January 2024 by Maria Catherine Ospina
By Far the Best Shop in all of Central Florida! Quality, time and professional. Jose is the best problem solver in this industry!
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January 2024 by Kevin Rambo
Great guys. Took care of me. Recommend them highly!
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October 2023 by Manny Melendez
This review deserves attention, especially for those who value supporting small businesses and rely on honest service. I've been a strong advocate of small businesses and often grant 5-star reviews to those who truly deserve them. Most small businesses go above and beyond to earn such recognition. However, my experience with Joe and his team at Pops Auto Electric & AC has compelled me to write my first-ever one-star review. Their lack of integrity was truly astounding.I initially had Pops install an engine in my car, but it soon began smoking heavily. I immediately had it towed back to their shop, where the ordeal began. They diagnosed the issue as a hose leading to the radiator, and I was relieved, thinking it was a simple fix. Simultaneously, I had ordered a convertible top and agreed to their set price for installation upon its delivery. However, I received a call stating that I also needed a water pump replacement because it was allegedly broken. I questioned the timing of both parts failing, and they insisted it was a coincidence. I reluctantly agreed to proceed.Later, I received another call claiming that the top I had delivered was also damaged. I contacted the supplier who assured me they had taken meticulous care in packaging the top. They emailed me several pictures which I sent over to Pops as evidence but received no response from Pops. When I visited the shop, the mechanic working on my top admitted the part was indeed broken. I asked him to simply close the convertible top for now, He agreed.Then came yet another call, informing me that I needed a new starter. I questioned this, as I had not experienced any starter issues. Joe justified it, saying it's a common occurrence, and offered a "wholesale" price for the part and installation. He said $250 for the starter and $150 for install My bill had already climbed to $1,030 before this call. When I finally got the call that my car was ready, the bill amounted to $1,498 as anticipated with the last part. (This will be important a little later in the review)Upon picking up my car, I was handed the keys and told it was parked across the road. Excited to finally have my car back, I attempted to start it, but it wouldn't turn on. I returned to the shop and found the same mechanic. What happened next is almost unbelievable. He casually asked, "Not starting?" and tried to start the car, only to then inform me that the engine was shot due to overheating when it smoked earlier. I was incredulous, as we had just walked 300 feet to the car, and he acted surprised that it wouldn't start. Why didn't anyone inform me earlier? Did they want me to drive off, have the car break down, and wash their hands of the situation?I called Joe, questioning why I wasn't informed about the engine when the front desk staff called me. He shifted blame to the receptionist, claiming he had told her to relay the message. I asked why his mechanic lacked the integrity to inform me. Joe's response was astonishing; he deflected and claimed to have installed the starter for free, even though my bill had increased by nearly $500, just as he had quoted for parts and labor.This experience was riddled with lies, blame-shifting, and a complete lack of accountability. I eventually had to send a tow truck to bring my car home, losing a significant amount of money in the process. To add insult to injury, the convertible top was left open a few inches when I had paid for it to be closed upon delivery.My disappointment isn't just about the money I lost; it's about the utter lack of integrity displayed by this business. I'm not questioning Joe's mechanical skills, even a furniture thief who breaks into homes can efficiently move furniture and help you load your U-Haul truck if you had to move. . What I'm saying is, consider looking elsewhere for a mechanic, or be prepared to take a risk. You've been warned.
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September 2023 by Maday Mustafa
The best service.
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September 2023 by Jesse Gonzalez
This guy is beyond great he is excellent
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August 2023 by Gino H
I had taken my Mother In Laws PT Cruiser to multiple shops and none were able to figure out what the problem was. 3 batteries, 1 alternator and a few other things later - we still had the same problem.Not only did Pops Auto find the issue and take care of it, they did it in a timely manner and for a reasonable price. I highly recommend them…especially for electrical related issues.
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November 2022 by Gawain Morton
First time there made appointment no one there took my appointment but too much work u have to wait a long time for someone to c u
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November 2022 by Isaac R
He's the best for european cars. Highly recommended. Thank you Joe
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September 2022 by Troy Manning
This shop is awesome. Pop is a very professional and not only he does what he says he’s gonna do. And will not tell you need something done like most. Unless you need it.
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September 2022 by Antonio Amorim
Not Care about the customer only the money is important.
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September 2022 by Todd Albers
Excellent service along with explanations of work done.
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September 2022 by Douglas McClure
Very professional independent shop.
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September 2022 by Jennifer Case
Great experience!!!
