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July 2024 by alessandra abrusci
This is the worst bank you can have an account with. If you have questions and you call the branch, they never pick up. Also when you make an appointment, they never call you at the time of your appointment.
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July 2024 by Katherine Leon
Thank you Miss Elizabeth for your help so kind
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May 2024 by Camilo Torreblanca
Not responsive at all. Online banking is the worse I have seen with a UI that reminds me the 90s ?. Business needs efficiency and convenience.
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May 2024 by Dayan Meza
Today I went to this branch to open an account and from the young woman who attends the entrance and Martha who assisted me in such a helpful manner, I thank and congratulate her for such good service.
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May 2024 by Robinson Medina
Very bad customer Service they only care about their own benefits not the customers and I am very disappointed that there is no tellers at this location had an emergency that I had to take money out of my savings and I couldn’t do it And there’s a gentleman in the front when you first get there that greet you that has a very bad attitude I understand people don’t like their jobs but you can easily pretend like you do recommend nobody to go here they don’t care about customers they only care about their peace and mind
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February 2024 by Dina Rose
The bank has no tellers anymore. There's nothing about this on google or the door of the Bank. The front host was missing until I searched for someone while clients were waiting with desperate faces in the front. After I asked for a basic withdrawal or card replacement, he helped everyone except let me wait 25 minutes 10 minutes of finding someone so in total 35. I was running late and everyone was like family here before now there is new staff that is SO horrible.
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December 2023 by Jose Luis Mulero
Employee assume I knew this was a digital back it’s ridículos that they would do something like this in a area that needs to do actual bank transactions
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November 2023 by jesse Games
Garbage
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August 2023 by Jessica Mavarez
On Google maps it says that they work on Saturdays, and I was closed, they should either update the schedule information, or take it seriously. I couldn't resolve.
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August 2023 by Blue Heron Resort Rentals Orlando FL
Great ATM... amazing how much banking you can do from your car.
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April 2023 by Maui Kai 806
Great ATM... amazing how much banking you can do from your car.
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March 2023 by Fox Wolfen
Per Google listing has the bank open on Friday's until 6. Guided my mother to their location and she got there at 5:30. Turns out this bank does not have tellers and forces everyone to use ATM instead. This was a deposit for my mom's work. She doesn't have a card. She was told they couldn't help her and to try another location. Terrible customer service. I will never use this company.
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February 2023 by Bảo Nguyễn
This branch of PNC never ever answer their phone. Just a silent and let customers hold on the phone forever, no one answered the phone, I called almost every week all different time. This PNC branch in Hunter Creek need need new management. Bad location. PNC need attention for this location.
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January 2023 by Carola Fuentemayor
Small branch , very clean, with friendly staff always willing to help. I was helped by Martha! She is amazing! I highly recommend it.
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January 2023 by Glenn Burgess
Made a 10 am appointment and received a confirmation. When I arrived, I sat for about 10 minutes before a woman came to speak with me. I told her I had a 10am appointment which she left to confirm. She told me it was with another woman at the branch, but that woman was with a customer and would be with me shortly. She then went to sit in her office and do nothing of any consequence to help others waiting for assistance at the branch.I sat another 40 minutes before the only woman doing any work, outside of two very busy tellers, was able to see me. I was there to deposit an insurance check, which I have attemted 3 prior times at another branch. Each time there has been either something wrong with the time of day, or an issue on the check that needed correcting, and today was no different. A detail on the check, which has existed across two prior iterations of the check and been seen by 2 other branch workers, would cause it to bounce and required it to be reissued. When I asked why no one mentioned this detail before, as I had been given other details my insurance company needed to change, she responded with, "I don't know."The best part of this, had the first woman offered to help while I was sitting there and she was not doing anything at all, I could've at least saved 40 minutes of waiting, and just been turned away again immediately, but that was not the case. She chose, instead, to fully waste my time, which added insult to the entire experience.While there isn't anything I can do about moving my mortgage without refinancing and taking an absolute beating on my interest rate, I can certainly do something about my checking, savings, and credit card accounts. I'll be taking my voluntary business elsewhere, and I recommend you do the same.
