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September 2024 by Leslie Vilarino
Couldn’t recommend them more! Dr. Klein, Dr. Whaley, and all the staff is very accommodating, you can tell they really care and are patient with your pets. Also great prices. Love this clinic and its staff!
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September 2024 by BETTER TOGETHER
I DO NOT RECOMMENDED THIS FACILITY!!!!!!!!!!!!!!
I am writing to express my deep dissatisfaction and heartbreak regarding the care my SISTER'S PET, LUNA, received during THE visit to Pine Castle Animal Care Center. Unfortunately, Luna passed away just one day after our appointment, and I firmly believe that the inadequate care she received contributed to this tragic outcome.
During our visit, I expected a thorough evaluation of Luna’s condition. Instead, the veterinarian seemed rushed and only prescribed a few antibiotics without conducting a comprehensive examination. I left the clinic feeling uneasy, but I hoped the antibiotics would help. The following day, however, Luna’s condition worsened significantly, and despite my efforts to seek help, she passed away.
This experience has left me devastated, and I am struggling to come to terms with the loss of my beloved pet. As a pet owner, I trust that veterinary professionals will prioritize the health and well-being of my animal, and this experience has shattered that trust. The lack of attention to detail and the failure to conduct a thorough evaluation have had dire consequences.
I urge you to take this complaint seriously and evaluate the standards of care being provided at your facility. No other pet owner should have to endure such a painful experience due to negligence.
Margie Gonzalez.
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September 2024 by mabell finol
If you have an emergency with your pet and you want it to live, don't take it here! My little dog LUNA came here because I was looking for a place where they would treat her for an emergency, they did it BUT the next day she died!!! I would never have wanted that to happen, I took her there desperate because she was vomiting and had diarrhea, they saw her and sent her for treatment, it didn't last long. SHE DIED!! And with this my pain doesn't go away but if someone reads it can avoid a sadness like mine and my daughter's.
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August 2024 by Jose I
We changed our initial 5 star review from years ago to 1 star due to multiple events proving lack of management and proper communication between employees. This tiny place went from our go to clinic, now to a beware of clinic!
Prices have skyrocketed for all basic services there, seems like their staffs main focus is now upselling for more money instead of our pets actual needs and health.
To get a groom or even nail clipping they now demand a full annual vaccination bundle and visit fees that ends up costing well over $200. Because they now do room and board?
A while back we tried setting up a simple nail trim n groom (very relaxed and loving 6 lb chihuahua). Since our ? shots had just recently expired they declined the service and didn't have any vaccination appointments for about 2 weeks out. We took him elsewhere and got his vaccinations immediately the same day.
The following day my wife takes him in for the groom and again, pushing the full vaccinations sales pitch. We told them no need, just a groom since he was just vaccinated the day prior. We dropped him off in the morning for the normal groom as always... upon pickup he's super weak, lethargic and get hit with a bill of over $200 for his shots, again!?? We had just paid $125 elsewhere the day b4.
They double dosed him ALL the shots he had just had the day prior. Even though we told them he had gotten his shots yesterday they went ahead and did them again causing some severe side effects on our little guy that lasted weeks.... their reply was well, they never got the new shot records? That he should be okay!
Dr wiley was always nice and seemed to love gizmo but recently when it was time to move on for his annual shots, something unexpected happened.
We decided to change vet and requested his file to be sent since vaccinations were much more affordable elsewhere. The newer gm seemed nice and actually cared enough to ask why we were changing clinic. I calmly expressed the pricing increase concern and reminded them of the major error they did in the past. She offered to look into that error to see if anything could be done to make up for the past mistake, maybe a discount for his upcoming vacs, anything would have been nice.
Her reply once she came back was, get this...! (Dr.)wiley no longer feels comfortable treating gizmo since he doesn't like being accused of almost killing our dog!? Surprised at the childish reply I kindly let her know the issue before was never Dr wiley, it was the lack of proper communication between the front desk (sales team), doctors and it's clients. Wileys forwarded comment just made it worse and solidified our decision to move on.
Instead of taking responsibility for their mistake of not listening, logging and updating info correctly they just bluntly washed their hands as if it were us that pushed all those needles and chemicals into the defenseless little guy.
For vaccinations we now go to pet shots r us where it costs less than $70 for all the shots vs the $150+ most other places charge. Much lower priced pkgs if less shots are needed. They move around town to different locations depending on the dates so chk out their calendar online.
Our new vet up the road has an office that is much more spacious and has much lower prices. We now have actual breathing room and privacy in the waiting room vs pine castles yelling between employees and irate/worried clients.
That was our experience, hope it helps others!!!
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August 2024 by Kevin Jones
The staff is excellent and care about your pets. Been taking my Aussie there for 2 years.
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August 2024 by Lori Spearin
Love love love the people their and the Drs are amazing!!!
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August 2024 by Hayley Willette
Pine Castle is not my normal vet, but after a bad experience at our last vet, I knew I needed somewhere different. Unfortunately our girl passed away at home. Pine Castle was the closest vet to us, so I called to see if they could accommodate us to get cremation set up. The girl who answered the phone was so sweet & caring & they were very kind and gentle in person. They took us back to a private room immediately and we were even able to spend some time saying goodbyes even though we already did at home. You just are never ready. I appreciate it so much, and I am grateful I was able to trust them with my girl. Thank you so much for everything. I will be sure to bring my other two babies to you guys for their wellness visits. ?
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June 2024 by justjosh45
Really kind and helpful people everyone is nice and they do such amazing work
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May 2024 by JorgeLuis Alvarez
Sadly had to place my 19 year old cat to sleep. Everyone was incredibly sympathetic and comforting.
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May 2024 by Brian Webster
Nice folks...fit us in, no appointment. Recommend making appointment...
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May 2024 by S. K.
I'm not sure why they have such a low rating on Yelp when this place is stellar! I found it by chance when my general vet called out sick a couple of hours before I was supposed to take my Bichon in for her annual shots. She was due for her rabies vaccination and I didn't want to delay. It was a Saturday which made things a little more difficult but after calling a few high rated clinics in the area, I was able to do a walk in. Not only did they take good care of us and made the process easy, but when I advised that I wanted a 3yr and not 1yr rabies vaccine, they had a technician go to a nearby hospital to get the vaccine as they were out!!! I've NEVER had any veterinarian go that extra mile. Obviously they didn't have to since I was not a regular client. Since then, we've been going here exclusively. They've been wonderful about issuing foreign travel paperwork, responding to emergencies, and also doing dental work. I trust them implicitly. They listen, care and give the best care that you could possibly expect. Dr. Klein and Dr. Whaley have been incredible. I highly recommend them.
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April 2024 by Mycah
I love this place!
I've already taken two of my rabbits and my grey squirrel here to see Dr. Whaley and he is phenomenal. He previously saw my skunk and one of my guinea pigs at a different clinic, and I was excited to find him at Pine Castle. From our experiences and visits with him, we know he is well versed in small animals, domestic or exotic, which helps ease our minds.
Plus, the overall staff are so kind and thoughtful, get excited about seeing our furkids, and I feel safe bringing them here.
Even when a different veterinary hospital was responsible for the loss of one of our pets and we informed Pine Castle to update their records, they sent us a signed letter in the mail expressing their condolences for our loss, just to let us know we were in their thoughts. That goes above and beyond other clinics I've worked with, and it really touched our hearts in our time of mourning ❤️
Thank you for everything you do!
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April 2024 by R W
Nice staff and vet. The office needs updating, and it smells strongly of urine.
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April 2024 by Susan Mims
Always treated with kindness and compassion. Best vets in town!
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April 2024 by Cinda Strickland
They are the best!
