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September 2022 by Jessica H.
The worst pharmacy I have ever had to deal with. The lines whether inside or outside always take forever. Today I waited for over an hour in line to get my sons prescription only to be told they don't have it after they tried to tell me they don't have mine that they've already notified me two times of that was ready for pick up. I called my Doctor Who verified the prescription was sent. She then had to send the prescription a second time my husband calls is on hold 20 minutes And nobody ever answers. I call I am on hold for 15 minutes at 8 o'clock the line goes dead I try and call back and they say sorry the pharmacy is closed please try again tomorrow. We switched to this pharmacy because it is a convenient location to our house however I would rather drive the extra distance to get better service and know that when I have a child suffering from a double ear infection I can actually get what I need to make him comfortable.
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August 2022 by John M.
This particular CVS Pharmacy is located on the corner of Dean Road and Lake Underhill Road. I found it relatively convenient to get in and out of and the service here was friendly.I had to pick up a few disposable razor blades and it seemed they were a bit low in inventory, but that could be just the current supply chain issues. I really cannot say, though I did not notice a shortage of disposable razor blades in other drug stores or in other supermarkets.All in all, I would recommend this particular location of CVS Pharmacy.
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March 2022 by Diana M.
Nobody present at checkout. Girl yelling from office that you can use self check out, Which I already did, just needed key for restroom. Went back to ask pharmacy if they had a key, told them that there wasn't anyone up front but they did not seem to care.
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March 2021 by Elizabeth M.
Worst pharmacy I've ever been to. My medication was out of stock but I was never notified and simply told it would be filled by end of day. I called to follow up and was on hold for 30 minutes before being told it was out of stock. I had to rush over to another pharmacy to get what I needed, and thankfully they were helpful. It was another CVS location & the technician said they've struggled to get in contact with this location as well. I literally had to drive in person to get the prescription released in time because I needed it that day. It's insane to me that it isn't policy to notify someone when their prescription can't be filled. It's negligent and dangerous. Will never shop with CVS again. Gladly taking my business to Publix or Costco pharmacy where I might find competent management.
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January 2021 by Tisha R.
Came for a covid test. Went inside to ask about wait time since the line wasn't moving. Horrible attitudes from the women in the store. The male pharmacist working was kind. One woman interrupted her interaction with a customer to jump in and jump down my throat with "you just have to wait". once i made it to the front of the line the woman giving me instructions got upset because i explained to her I work in healthcare and I know how to do the test. I was trying to save her time and her response was "why didn't you tell me that at first". I am on the front line of covid daily and still greet every patient with a smile. There is no excuse for this horrible service.
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April 2020 by Brian P.
I'm not got to lie here. When I first started using this cvs I had problems with the pharmacy but after I called the corporate office to file a complaint, this branch became a top notch pharmacy. And all of this happened 2years ago. When the pharmacy was always running out of my medicine. Fast forward to today. I called the pharmacy to see if my medication could be filled due to high demand for the same medication. His answer was "don't worry. We are only filling existing patients for this medication only. If new patients require it they have to contact their physician to be but on another medication" this is because existing patients that are on this medication cannot just make a change without complications to their immune system. So happy this pharmacy looks out for the customers it has rather than filling out a prescription for anyone to have for just incase they need it.Thank you CVS
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February 2020 by Amy G.
Unfortunately, Medicare makes me go to CVS. The service is TERRIBLE. There is always a long, slow line. They have in my file that I don't want child proof caps on my prescriptions but they always put child proof caps on anyway. I called when I got home and this rude pharmacy tech told me I should have checked it in the store. They have frequently gotten the scripts wrong so I have to wait another 20 minutes for it to be corrected. And you can forget calling them on the phone unless you have a LOT of time to kill.
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November 2019 by Eric C.
I like these cvs. But I hate calling them. I'm always on hold for 20-30 min. Just waiting for someone to answer in the pharmacy. Gets me so aggravated.
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September 2019 by Isabel D.
Terrible service. No one ever answers the phones. My son is a baby and they don't send the texts for alerts. They close 20 mins before the time they quote sometimes so I've wasted gas many times and been frustrated with this location they need a manager out there ASAP! Or close the entire store
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September 2019 by Lisandra A.
The store manager had a problem with my situation, I was trying to get clarification on the makeup sale they had and denied me the saving and he was not helpful at all and rude! Saying his employees are driving him crazy and said it in Spanish like mocking the language. The sale was active and they had the sign up but the Store Manager did not want to help me. And he was not even occupied just walking around! Felt discriminated!!Won't be going there anymore. From a former loyal customer.
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December 2018 by Lauren C.
It seems like the bad reviews are primarily towards the pharmacy which I'm not surprised to read. I don't even live in Orlando anymore. I'm here visiting relatives and for a surgery. Went to this CVS to pick up the script and the female working tells me they didn't have the medication on their shelves. Then I ask her if she can check with a nearby CVS to see if they have it on their shelves. But instead, she tells me she can't view it on her monitor... Can you have the decency to call? That's an implied task and part of having good customer service in your job description...Mediocre, minimum effort here. Won't be coming back to this location.
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December 2016 by Nicolas Grabowski
You can send money anywhere for a low fee!