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September 2024 by Lisa Tanner
Super friendly staff. Esteban is a gem
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August 2024 by Mark Dreyer
Our initial impression of our sales gal was positive. She was quite knowledgeable and personable. However she knew our house was under construction and we couldn’t take delivery right away. We made that quite clear. Possibly to get the sale she told us delivery would be in 1-2 weeks, undoubtedly knowing that wasn’t true. (We have since found out that our daughter had a similar experience with Lovesac)
Instead of the 1-2 weeks she promised us to get the sale, on the first business day following the order we received word from FedEx that our order was shipped, and 2 days later FedEx delivered the 20 boxes onto the driveway of our construction site, with no signature since we aren’t living there yet.
The builder called us later in the day to inquire as to what had been delivered. We called FedEx, and escalated to a supervisor to get them picked back up but nobody called back. I quit my work early for the day, rushed over before Florida afternoon thunderstorms and stuffed them into my on-site car transport trailer. We don’t yet have an occupancy permit on the new home so putting them in the house wasn’t an option.
We called the store and our sales gal was nonchalant about the situation, saying that was out of her control. Believe me I will tell everyone this story and advise them NOT to deal with Lovesac or FedEx! Buyer beware!!
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April 2024 by Mike Kent
Was skeptical at first spending $900 on a sac but it’s like laying on a cloud. The sac cover makes a world of difference went with the grizzly. Well worth the money just make sure you have a enough room.
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January 2024 by Whatsoutsidetheglass
Great location. The employees that showed us the product were very knowledgeable and enthusiastic.
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December 2023 by T S
Horrible experience, people working there are clueless, customer service is nonexistent
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December 2023 by Jimmy Velasquez
Good service
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December 2023 by Dana Herring
Everyone at the mall of Millenia store was great.
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December 2023 by Zucyadt Garcia
Excellent customer service! Love the Lovesac!
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December 2023 by Raymond Etil
This store provided a great shopping experience and answered all of our questions!
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December 2023 by Wes Mead
I got everything from lovesac very fast
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December 2023 by Dakota Whipple
I love this couch; it's washable.
Speakers are also great, imo. Wish I had gotten 2 woofers
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December 2023 by Kylie Swope
The LoveSac team was extremely helpful in getting the factional price point that we were looking for. No pressure just information.
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December 2023 by Davis Drake
Kyle was fantastic, and helped me pick out the couch of my dreams. Great experience all around!
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December 2023 by Angela Jimenez
I purchased my Lovesac from the winter garden location inside Best Buy in Orlando, Fl. Zi and the whole team were super helpful, they helped us with quotes, and then helped me through the purchasing process through text message with was so helpful with a newborn because I can’t be on the phone. The shopping experience was wonderful. Thank you so much!
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November 2023 by Bill Engelhart
Ian was a great help in sorting all the pieces and combinations. Having samples in-store made visualizing simple.
