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June 2024 by Jennie Baker
I was at Epcot for my sisters bachelorette party on 5/26/24. My sister loved that we could get hand painted perfumes for all the girls. We were so excited that we went to the store when we first entered the park. We were assisted by the assistant manager Mariani Villanueva. She sold us on four perfumes and even had me open my instagram to take a boomerang of us with our perfumes. She told us to come back after 3pm to pick up our painted perfumes. When we returned to the store Cindy opened each perfume to reveal the paintings. One perfume was not painted. I was disappointed. Cindy told me I could return to the park the next day and it would be painted. In order to get to the store I would have to buy a ticket to Epcot. I didn’t plan on returning while on my Disney vacation. Cindy tried to convince me that they would let me into the park. So I had them call management who said Cindy was wrong and I would have to buy a ticket to get to the store. She offered the alternate of shipping my perfume after it had been painted. I gave them my address. When I asked the associated for their names they would not give it to me. But instead gave me the assistant managers business card. I receive my perfume in the mail today and it was never painted!! I paid $143 for a perfume that was never painted!! Then waited an additional ten days to even have it in my possession!! I tried calling the phone number on the business card multiple times and the number does not work!!! The only reason I even bought such an expensive perfume was to have a hand painted momento from my sisters bachelorette!!!! I even made sure to get a refillable bottle so I could have this keepsake for a long time!! The people working at this store are incompetent!!! DO NOT WASTE YOUR TIME OR MONEY AT THIS ESTABLISHMENT !!!!!!!!!
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May 2024 by Eloise J. Li
Very helpful and accommodating people working here. I was very curious about Guerlain perfumes since they don't have a boutique near me. She helped me pick out a fragrance and powder. They also do complimentary perfume bottle engravings if you ask about it. I was able to have it shipped to my house. It arrived quickly too.
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April 2024 by Juliana Hernandez
The perfumes are stunning and it was such a good experience to be able to have it painted! Sylvia was amazing and worked with me on finding the perfect scent.
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March 2024 by Louis and Elaine
My wife loves the perfume store at the France Pavilion in Epcot. The staff is friendly and accommodating and they have a wide selection of wonderful Guerlain products. They are a knowledgeable and friendly staff with great real French products and fragrances.
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February 2024 by German Villa
This store is the one place I experienced the magic of Disney during my most recent trip to Epcot.I’m no stranger to high end boutiques and Cedric was exceptional and immensely memorable for all the right reasons. He struck the perfect balance between being extremely helpful, understanding, friendly and available without feeling harrassed nor forced to buy. He was thorough, knew the product well and made great effort to understand what I sought whilst making amazing suggestions.It was just a great aura in general. The highest praise I could give him, and the store, is that it genuinely felt like a friend was showing me around which is a rare thing in high-end ateliers and boutiques where most are typically too pushy, forceful or fake in order to establish clients and generate sales.I will definitely be back for more Guerlain products next time I visit the park.
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October 2023 by Margaret
This shop is one of our favorite. It is pretty “high class.” The Guerlain brand is not to be messed with. Their products are top notch quality. The price is high because of it. The customer service is nice most of the time but it is also rather stuck up. I get it though. You are around such an amazing product that sells for hundreds. You can easily get into a “snob” kind of attitude. You are selling a high end product and you start to act high end yourself. Every one I ever speak to knows exactly what they are talking about. I have never been mislead.I have yet to find Product here that was not amazing. They often have good prices on their boxed sets as compared to their website.
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October 2023 by Optical Things
Perfumes are great customer service not so much .
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June 2023 by Angela Vincent
The rudest staff at Disney. And it’s not that the store is in “Paris”. I have been to Paris many times. Unacceptable.
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September 2022 by Autumn Jackson
The lady with brown tortoise shell glasses is rude and doesn’t know her product. ( or maybe she didn’t want to help me ) I went asking about the new fragrance Cherry Oud this rude women is going to tell me it’s a Guerlain store! Heifer! I know that ! That’s why I’m asking and looking at me like I can’t afford it. I won’t give them my money.
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October 2021 by Nick
Going to the Guerlain boutique was the one thing I looked forward to doing most at Epcot to be honest. I had been several times before and they weren't open. I am trying to get ideas for Christmas and this was my chance to try hard to find things like L'Homme Ideal, Insolence, and Le Petite Robe Noir. Wanting to try a brand's perfumes, where would I go other than the boutique?While my mission was basically accomplished because they had Insolence (my main interest), I was disappointed that they were all out of L'Homme Ideal. Almost all other Guerlain fragrances were there, though. The staff were pretty friendly, but I was kind of given the high pressure sale treatment.At the Dior store, they carried most of the big Dior fragrances, and even the rarer Dolce Vita if you're looking for that. Despite the Givenchy sign outside, they carry none.
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April 2021 by Robert Evans
Has not recovered well from COVID-19 shutdown. Former great employees like Marcia are gone, replaced with people who aren't keeping up the store and aren't familiar with the products. We stopped by last visit and were disappointed with displays for items they were out of.
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January 2020 by Leo M.
A bit of France in Orlando...this time an all too little bit Usually, Chefs de France is our favorite EPCOT restaurant. However, this time a pair of epic fails cost them a star. On the spectacular side were the French Onion soup, French cheese board, and the Grilled Tenderloin of Beef. In particular, I can't tell you how pleased we were that the rare tenderloin we ordered was actually served rare - unheard of in WDW. Equally delicious were the freshly baked bread and well stored Pouilly Fuisse. Coming close behind in the 'very good' category were the Duck a l'orange and Macaroni Gratin (NOT to be confused with Mac 'n' Cheese). But one of our group was served a double whammy. First the lardon in his salad wasn't rendered. Instead, greasy almost raw bacon had been tossed throughout making the salad more or less inedible. Next his Beef Bourguignon bore little resemblance to the dish that is served in Paris. Not a stew at all but instead a dry hunk of meat served alongside even drier linguine. He got some of it down thanks to a lot of water...but if the salad had been edible I doubt he would have touched it. Though they perhaps should have been mentioned earlier, the creme brulee, chocolate cake, and apple tart were also spectacular and along with some coffee were an excellent finish to our meal. The decor is that of a medium grade Parisian cafe and the service was excellent. My complaints aside (and I encourage you NOT to order the salade aux lardon or the beef bourguignon) you should make this your 'goto' restaurant in EPCOT.
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January 2020 by Sonita J.
Had an Epcot day and was excited to have a little bite in France! The park was fairly busy but luckily the wait was less than 15 min! We were seated close enough to the window so we could see the street performer outside while we dined. We didn't want to fill up sine we had other tasty countries to visit. I decided on the escargot and a drink called St. Tropez Pool which was a cocktail made with rosé, sparkling wine, and Cassis on the rocks. My cousin got some French onion soup and a French martini which was made with vodka, Chambord, pineapple juice, and lemon lime foam. Both drinks for very refreshing and delicious. We were happy with our choices. The escargot were plump garlicky, buttery, and served with tiny toast rounds. The French onion soup was everything you would want it to be. The broth was delicious and filled with delicate onions delicious cheese and bread. We were also given a big fresh French baguette with a nice pat of butter. The restaurant is expensive, but it was a nice treat and the service was lovely. I felt like we got what we paid for and there were no complaints. I'd be happy to come back here on a date night and order something off of the full menu.
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January 2020 by Y Olde St
The service is very authentic French... Charlotte of Paris really did not have her day...
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December 2019 by J. Isaac F.
Absolutely abhorrent experience. I ordered the filet, cooked medium rare. What was delivered to me appeared to be a new york strip cut to look a little more "filet-ish," including three fat lines (that were not rendered at all). It was cooked well done--grey throughout--as opposes to medium rare. When i asked the waiter if he thought the steak looked like it was cooked properly, he replied that it was cooked medium rare. The taste was bland, and i left it, in it's entirety to be delivered to the trash (sad considering the filet is the most expensive item on the menu and was prepared in such a disappointing way). Never once was I asked if I enjoyed the meal or if i would like something different. UPDATE: the manager caught us as the door and confirmed that the wrong meat was served, and refunded the order for us--a kind, albeit unexpected, gesture.
