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May 2024 by Andy Rucker
We are very pleased with our experience with Kid's Furniture Warehouse. There was a small issue with some missed communications during the delivery process, but Zoya worked with us to resolve the problem and get the item we ordered (a new set of bunk beds for our kids) re-shipped to us with a minimum of expense and fuss. The quality of the bed itself is top-notch; it's constructed of good quality materials, arrived in great condition, and was simple to assemble. Most importantly, our kids love it!
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May 2024 by Amy Siberio
Great customer service super nice furniture always willing to work with customers. Thank you
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April 2024 by Helena Bickford
Amazing help getting a couch. Friendly delivery crew, affordable prices. 100% am going to purchase another piece.
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April 2024 by lori gail
Furniture was everything I expected. Shipping was fast. I was expecting to have to put everything together and have a long weekend cut out for us but to my surprise dresser and nightstand and headboard to the bed and the drawers that goes under the bed was already assembled. Was soo happy with everything. Would definitely buy from them again. Five stars. Thank you
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February 2024 by junaid ansari
Zoya was a great help when furnishing out new home! She was friendly, efficient and worked with our budget without trying to over sell us! Go check her out for literally any space you are trying to fill in your home! Thanks Zoya!
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February 2024 by Nadia Cuellar
Amazing!! ? love every single piece!! Quality and Style hand on hand, definitely recommend.
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January 2024 by Christian Medina
10/10 business
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April 2023 by T. L.
Not sure what the unfavorable reviews are all about because Kids Furniture Warehouse in Orlando was a very good shopping experience for us. They worked with me on the price and gave me free shipping to Pennsylvania. Any phone calls to them with questions were answered in person (no recorded messages) by Cynthia or Zoya on the second or third ring. They both were very professional and courteous. When technical questions were asked about the furniture, Dale was super knowledgeable and explained everything in detail. Shipping was very fast, and when the furniture arrived it was very nicely packaged with zero defects. Plus, the furniture was exactly as described: high quality, very sturdy and beautiful. I will definitely buy from them again.
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March 2023 by Jarolyn Espejo
I was in search for strong quality furniture to withstand my 3 boys! Luckily I came across this place.I was hesitant to check this place out but the staff was really helpful and the service I received was great.The furniture was great quality.. not the cheap stuff I’ve had in the past.. Plus my boys loved the style. They had a huge selection to chose from.
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July 2022 by Baylee Davis
Ordered furniture back on May 30th and still have not received the order. Unable to get in contact with store to talk about order.Received phone call from store about order. To clarify, I did not call the store a thousand times everyday. When I placed my order, it said 3-4 weeks for it to ship. I didn’t call before. I called two to three times later in the day. The few times I did call, I couldn’t get through to anyone. The issue has been addressed.
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May 2022 by Malaka Mustafa
We purchased a bed late March from their website, we did not receive any kind of confirmation that the bed was shipped by mid April so we became concerned and wanted to cancel our order. My husband is a very patient man and kept trying to reach them via email/phone for days. On May 1st, he received a phone call from FedEx that we would be receiving a large shipment from Kids Furniture Warehouse and someone would need to be home to accept the package. We were extremely confused at the lack in communication but also relieved that the bed was finally arriving. We put the majority of the bed together except for the large trundle/drawer portion because it is completely broken. This extra piece added $3-400 to our purchase so it was very important to us to have a trundle bed that functions with a trundle. We have contacted the company 3 different times via email, we have called over 10 times (no answer) - at this point, I don't know what to do. This has been awful customer service, I will not be purchasing from this company ever again.
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February 2022 by Cindy
Horrible customer service I walked in and nobody said anything for a long period of time and then I asked if they could help me with a bed configuration and they sent me to talk to customer service for the brand I’m purchasing and I called customer service and they told me they could’ve perfectly helped me there. The manager was 0 helpful.
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December 2021 by Sheree Behrmann
I ordered a bedroom set online and the entire process went GREAT! Placing the order was easy, it came in a timely manner, actually faster then I expected, Fed ex called me the week before it was to be delivered to set up a day & time I would be available, each piece was boxed in a way that made it simple to put together and it looks Awesome! I would definitely recommend Kids Furniture Warehouse!
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October 2021 by Mary anne Ashton
Nice furniture the boys love it !! My grandkids
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August 2021 by Alexandra Collins
Great customer service! My 10 year old loves his new bunk bed! It arrived on time and the delivery/furniture assemblers were kind and time efficient.
