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June 2023 by Marcos Emiliani
I called them for an estimate for my air conditioning I made an appointment and they never came
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August 2022 by Davia D.
I did a Penske truck rental at this Home Depot. Let just say it was the worst paid service I've been provided please stick with uhaul. My first experience with Penske was horrible and it will definitely be the last. I reserved a truck online for a 1 day rental, picked up the truck Wednesday at 3pm dropped off Thursday at 10am. I was told by the employee to drop the key in the Dropbox outside which I did. 2 days later received my summary statement I was overcharged. I went to the location saw the same employee and ask him about my overcharge the employee very nonchalantly told me he was off, no one checked the Dropbox the day prior and he just picked up the key from the Dropbox and return it in the system for the time he took it out after a whole day of no one check and told me to call customer service. Lol I asked him how can you just pick up a key from a Dropbox that haven't been checked for two day and overcharge someone and is that the company Dropbox process? never got a reply to that question. I called customer service was promise a call back or a follow it, nothing from the company. As I'm still waiting on my refund or even a call or email update, JUST HORRIBLE!!! I went to that Penske location 4 days in a row nothing they just don't care. My husband phone fell out his pocket in the truck I went back to ask if it was found. The same guy look me in the face and told me to call the 800 customer service I asked why do I need to call customer service for a lost and found in Florida can we just go and check the truck. He told me it was rented, I asked are the trucks cleaned before being rented out again he told me yes nothing was found, call customer service lol. Long story short my husband went back today spoke with someone else a lady this time who was also very rude but she allowed him to check the truck when he opened the door the phone was directly on the floor as soon as he opened the door. That mean the truck was never rented or cleaned he just didn't care to assist a customer. Penske is a horrible company because even with reaching out to customer service I still didn't get any assistance with my overcharge. I called back again today the lady on the phone Val operation coordinator at the land street location she was incredible as she tried to assist me. Home Depot Penske needs to get rid of those horrible, nonchalant, lazy, rude employees working the rental department both the guy and lady, especially the guy. This was suppose to be a easy couple hours rental transaction as I was local moving 10 mins away. This experience have been the most annoying and stressing process. Stay away if you don't want the overcharge and headache and make sure you check your summary statement.
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July 2022 by Shelby W.
Came here today looking for some ant killer. I couldn't find it at first and asked a lady working there and she helped me find exactly what I needed. While I was looking another employee was telling me about the product and how it helped him at his house. The employees so are nice and friendly! The overall store is very nicely put together. The only thing I don't like and call me old fashioned but I'm not a fan of self checkout. There are no more registers open anymore and it's all self check out.
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November 2021 by Miranda V.
My experience with this store has always been fantastic! Jerry, Mike, and Trey are some of the most helpful people I have ever met, and always go the extra mile to make sure all of my needs are met during every visit to this store. With all the great and knowledgeable customer service here, honestly don't see myself ever going anywhere else in the foreseeable future.
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November 2021 by Pamela H.
I feel like I live at Home Depot, so that should say something about how my I like it. I'm a kid in a garden store, and love browsing all the plants, garden, and landscaping supplies. Their plants are mostly healthy, and they have some good sales from time to time. Customer service was good and parking isn't bad, like some location. I would definitely recommend this Home Depot.
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March 2021 by Youmna N.
If there is a zero I would put it I've asked like 3 or 4 Home Depot employees about something and neither of them Helped and they gave the same answer we don't know , they didn't even look at the item I was asking for . Worst service ever don't think will be back any time soon
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November 2020 by Mena M.
Solid big box home improvement store. This store is bigger and more stocked than the West Colonial one. When I go to other stores, they'll sometime tell me to go to Millenia store as they have the product/quantity that I'm looking for.People are relatively nice and will help when you ask. The store is facing I-4 and is at the very back of the shopping plaza off of Millenia Blvd. You'll have to drive around and through the plaza passing Marshall's BJ's and other stores (it's tucked in the very back).
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July 2020 by Timothy Kirkwood
Great service
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July 2013 by ray bolonga
We just moved here from New York and needed to install a new toilet although it was hard to find some help us when we did they were very helpful.