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February 2024 by Steve Reveille
Just got out of the store happy like a mofo. Ruben really took care of me. God bless him. I will definitely recommend this location to do business with. He provided exceptional service.
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January 2024 by Robert LaComb
Staff was quite rude to everyone that arrived within 10 minutes of closing time and moved at a snail's pace while reminding everyone in the store they close at 7 and open at 9am. Grown men acting like petulant children to customers. Made me not even want to sell anything I had planned to them regardless of what they offered... which was a joke. Sneakers that sell for 300+ online and they offered $20. Laughed and sold them on GOAT for $280. Don't use pawn shops, just sell your stuff online.
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January 2024 by Nesha Bey
They sold me a broke flat screen tv yesterday evening. I realized it was broke when I hooked it up at home after about 30 minutes the color faded and the tv began flickering. I said because of my work schedule I can not come today and they said if I don't come by today they will not let me return it. Thanks for taking my money and selling me your trash!
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November 2023 by Ryan Odom
My recent encounter with Value Pawn left me thoroughly dissatisfied. Dealing with employee Ceasar was an unfortunate experience that compelled me to leave this one-star review.Firstly, I was charged an extra $2 for the simple act of picking up my pawn because I lacked a piece of paper, a trivial requirement considering they would have discarded it anyway. This felt like a clear instance of nickel-and-diming customers, and I found it both unjust and unnecessary.Furthermore, the overall customer service left much to be desired. Instead of a helpful and understanding approach, there was a lack of empathy and a failure to prioritize customer satisfaction. In my opinion, a business should value its customers and not impose seemingly arbitrary charges.I’ve been a customer for some time, but this experience has left me with serious reservations about returning. I hope this review prompts the necessary improvements in customer service and fee transparency at Value Pawn.
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October 2023 by Esmaylin Ventura pinales
Luis Hernández the best good service excellent person thanks
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September 2023 by Jonathan J Mentor
Do ya’l want customers or na? I walk up and say hello a couple times before some old lady says “I’m just gonna have to wait”. and get left waiting at some prison gate without any kind of conversation.And I’m 100% not a rude person.
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September 2023 by Kasmere Carthers
Went to the store to pick up my items and they “closed” 15 minutes or more earlier than the hours of operation listed on the actual store sign. The lady was inside the store cleaning the counter and ran to the back. I stood at the door and waited and knocked (while on video camera clearly employees seen me) and they all ignored me. worst customer experience ever!
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July 2023 by juan ocasio
They have great customer service I recommend this value pawn ?Look for Luis Hernandez. Great guy ?
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July 2023 by india posley
Rubin was amazing! As soon as I walked through the door he greeted me and was super helpful. Thanks so much for your awesome customer service, I will return should I ever need to.
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June 2023 by Jay Mack
Alton and ruben are amazing and great
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June 2023 by Sarah Weaver
It's not there... Just a McDonald's
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May 2023 by MIKE “MYKE-ATL” F
GREAT PROFESSIONAL SERVICE FROM BOE ! HE IS ALWAYS POLITE AND HELPFUL IN THE TIME OF NEED.
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April 2023 by Monique Whitney
Bo was very professional and trustworthy he made the process a lot faster!
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April 2023 by Gabrielle Vinson
Ruben is THE MAN!! Helped me find exactly what I needed! Thanks Ruben.
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March 2023 by Ja'Qi Grayson
Ruben, Luis, and Jewels were amazing. Was able to help me out in my time of need in a big way. They are very personable, friendly, and willing to assist. I will definitely be going back whenever I'm in a bind because I know I will receive the best service.
