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June 2023 by N C.
Well I was fine with you up until two days ago when I got an email saying that my delivery is now scheduled for two daysAFTER the last day I would be waiting for the delivery. I had a five day window which I laid extra for with signing the contract. I was promised five day so I booked all my flights accordingly. I needed the time to unpack and set up my rental property. I need to get back to other work. I was upset, so I called your office. I got Stephanie who was so nasty she is in a category of people all herself. She hung up on me three times. When I called back upset she just left me on hold forever. When I called back yet again she told me she transferred me and it's not her problem that nobody picks up. This is her job! I said I need to talk to someone and she refused telling me that at 4 pm nobody is there. Nobody called me back even the next day. All I got was an email saying we're sorry. You've lost me and I would have made a good repeat business. If you don't fix this this will be my review. You completely suck
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June 2023 by Meryl N.
Well I was fine with you up until two days ago when I got an email saying that my delivery is now scheduled for two daysAFTER the last day I would be waiting for the delivery. I had a five day window which I laid extra for with signing the contract. I was promised five day so I booked all my flights accordingly. I needed the time to unpack and set up my rental property. I need to get back to other work. I was upset, so I called your office. I got Stephanie who was so nasty she is in a category of people all herself. She hung up on me three times. When I called back upset she just left me on hold forever. When I called back yet again she told me she transferred me and it's not her problem that nobody picks up. This is her job! I said I need to talk to someone and she refused telling me that at 4 pm nobody is there. Nobody called me back even the next day. All I got was an email saying we're sorry. You've lost me and I would have made a good repeat business. If you don't fix this this will be my review. You completely suck
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April 2023 by Kim Crowl
Thank again flat rate moving orlando! Once again you did a fantastic job! From start to finish our crew was awsome and made sure once again to take care of our things like it was there own. Will will be using you again in the future. Thanks again! Highly recommended to friends and family!great job!
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March 2023 by Cj Johns
This will be my second time using Flat rate movers. They were very help over the phone , getting down details and pricing. The movers were quick and professional. Made moving day a breeze! I will definitely be recommending Flat rate moving services!
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October 2021 by Monique B.
DO NOT USE! I moved from Florida to California, not only did I move mid June and didnt get my things til September 10th but the customer service from the shipping manager is a joke! My black dresser has knocks and cracks! Will was as attentive as he could but the manager "was too busy" to speak to me or return any calls. i reached out to customer service and NO response back! im still trying to get in contact with them til this day. They thought $400 was compensation for all the hassle and crud i dealt with not having my things, paying bills for an empty house and dealing with their company in whole. theyve been a company for 30 years and honestly, i don't know how they stay afloat with all their lies and broken promises. With the economy these days, i had some patience but no, i would have gotten better service going with someone else! FL to CA but didnt have drivers going that way which is why it was delayed? Shouldnt they have taken that into consideration prior to accepting my request or at least mentioning that ? I would have went with a different company, it's not like I changed my destination last minute?!! Sloppy work. Being in importing and exporting role before, this is absolutely despicable. I've had plenty of people moving across country and asked about the company I used, safe to say that they definitely went a different route! Maybe negative reviews will get them to contact me back if they care about their legacy but then again, don't think they care about their company image that much given the reviews I read and my personal experience. Save yourselves and stay away from using this company!
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October 2021 by Patricia D.
My daughter had items shipped from Dubai in February 2021. Took several months to get to the USA, Then the problems began with FlatRate in NYC. Never gave us confirmed delivery dates nor times. Just showed up. Did this twice, then sent items to this team in Orlando, who FINALLY got these items delivered swiftly and efficiently! On October 14th, around 530pm. They were friendly and very professional. Their lead man handled the paperwork swiftly and organized. I would highly recommend them for local Florida moves Great job, guys!
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September 2021 by Dotty J.
Just moved and it was super stress free because of my movers! They arrived on time, they were friendly & respectful of all my belongings. Would highly highly recommend FlatRate Moving. They were right on time with their estimate too! If you need to move. Hire these guys.
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August 2021 by Gentry Morgan
I used Flatrate for my move out and storage and on the front end they were actually pretty good...which is why i can't give them 1 star. However once they were made aware that i was going to use a 3rd party to come and get my things out of storage I couldn't get a hold of the storage place to save my life. I started calling and emailing and at this point 3 days later, I have still not heard back after more calls and emails being sent each day since. No one ever picks up the phone number they give for storage and you can't leave messages. I've had two people from the moving side try to help me get in touch with someone and still nothing...So needless to say if you want peace of mind about your things, where they're located and accessing them...look elsewhere.
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April 2021 by Maria P.
I wish I could say good things about Flat Rate moving, but I cannot. I have been waiting for delivery of my furniture and other goods going on a month. There has been little communication and honesty from the company. However, I have discovered that my out-of-state move is still in Florida awaiting transit! One person said he was having problems because the move is small. If it is too small to deliver, it was too small to pick up. The company should have taken a pass. I take no pleasure in waiting a negative review. However, at this pace, I worry I will never see my goods again. My next step will be to file an official complaint with federal and/or state authorities. They have left me no choice.
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March 2021 by Courtney Smith
They damaged EVERYTHING. Priceless artwork (that I paid extra to have crated) either had surface damage arrived completely broken, and when they destroyed and lost over $10,000.00 worth of items (insured by them for an extra cost), they only paid out one tenth of that value, and that was after 8 months of consistent inquiry and countless hours providing receipts and proof that these items existed, because they were not properly recorded or photographed before they were put into storage. I was also told that my items would be bundled and wrapped together to avoid issues (loss/damage) that might arise from placing them in storage, but that was not done either (one of my boxes somehow disappeared into thin air). All my expensive items, the ones that justified the cost of these services: marble table tops, as well a large antique mirror were completely shattered. I would have been infinitely better off shipping my belongings, since everything large and valuable was destroyed. I could have sold those items to pay for the cost of shipping and spent much less on my move.
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January 2021 by Kimberly Crowl
Flat rate moving company is the best decision we made. They help make our move possible and not stressful at all. They truly care about your belongs like it's there own.And take great care of your thing, and the service they provide is outstanding! Great communication from the very start to the very end! A job well done! There prices are great and they are upfront no hidden cost or fees. One rate and thats what you pay! Carlos and his crew was awsome and did a great job! Thank you! We really appreciate all the hard work. Please if your looking to move choose flat rate movers! Best decision you will make! ????????????
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January 2021 by luis m
They are not honest, they gave me a fee over the phone, then they sent a person to my apartment to verify everything and that person told me that it was really about what they had said according to everything they had to move and I said thank you and Tell your guys I'm going to tip them well, but when they sent me the fee again in writing after five days it was like $ 400 more, plus Martin is a bit rude when he talks.
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December 2020 by Janie Mccoy
Incredibly straight-forward. They gave me a quote for my small furniture moving job that was quite reasonable and a time estimate that they nailed perfectly. Scheduling was quick and easy and the guys were professional and friendly. Thank you!
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August 2020 by Alejandra Mangual
I was very impressed with the services I received from FlatRate Moving. I was able to set up my move from Orlando to Miami in less than one week! Within that time, I received multiple confirmations and check-ins that helped me to feel re-assured about their quality service. Martin, my moving consultant, was specifically reassuring and helped me to feel more at ease about my move. Moving is always stressful, so it was good to know we had a quality moving service on our side. Once they arrived, the movers did everything with exceptional care and ease. They even took apart furniture and rebuilt them afterwards to ensure no damage during transport. I was so concerned about all my delicate furniture, including my glass tabletops and fragile glassware, but I am happy to report these guys knew exactly what they were doing - not a single broken glass. =) I am one happy customer!Thank you all for your hard work, especially during these unprecedented times! You are highly appreciated.
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August 2020 by Ashlee Kim
Flatrate Moving made my life so easy. They helped me move within a day. They were very professional and really knew how to handle my items with care. They made sure to secure all my items before having them moved to my new location. They also helped me move to the second floor with no struggles. Overall Flatrate Moving really is good at what they do, I will be contacting for any future move.
