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January 2024 by Becky Fosbender
We traveled 1600 miles for a vacation and took our car in and told them we needed a wheel barring. After $3300 of work that we didn’t need they say we need a wheel barring. How do you charge someone for work that is not needed and don’t do what we took the car there for in the first place? Horrible way to treat someone!!!
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January 2024 by Jessica Evans
Amazing service! I won't bring my car anywhere else. I especially want to thank Melvin. He's always kind and very professional!
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January 2024 by John Robles
3 years ago... I gave this place a 4 star rating. However, my experience yesterday was horrific! My wife and I had 2 appointments to get an oil change simultaneously at 10AM. That apparently should not have happened according to the 2 guys at the counter who checked us in. They blamed it on a 3rd guy who showed up like 20 minutes later.I figured... oh well, we'll be here an hour instead of 30 minutes. I notice them turn someone away saying "we won't be able to help you for today." Bad sign.Then... a lady who was already there when we got there, and apparently been waiting for over an hour... got up to inquire how much longer because her car had not even been pulled in yet. At that point I decide to look and our cars had not been pulled in neither. After over 30 minutes of waiting... we decided to leave because it felt like we would be there until 1PM which is ridiculous when you have a 10AM appointment FOR AN OIL CHANGE!!!!****Worse part***I went to go use their bathroom. It was disgusting! Floors have clearly not been mopped in probably months. Toilet had hair everywhere. You know what kind! I didn't want to lift the toilet seat. It was gross!You're gonna work at a snails pace... the LEAST you can do is provide clean, sanitized bathrooms.And only 6 chairs in the waiting area? You've got about 20 vehicles you're working on and you offer 6 chairs to sit and wait for your vehicle?I've been using FIRESTONE since 2004. I think I'm done!
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January 2024 by Walter Reyes
Horrible service, everyone is in a bad mood.
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January 2024 by John
Wayne was a great help! He took the time to fill our tires for free, even though the store was extremely busy at the time.After our tire warning didn't disappear, he gave us advice on what to look at and how to continue investigating the issue. We were able to reset the TPMs and get rid of the warning!
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January 2024 by Kevin Roy
Melvin was extremely friendly and his communication was on point. I had my wheel alignment done at a closer location to my home but decided not to go there because after a long road trip and getting my tires rotated and balanced by Discount Tire they told me my front tires had abnormal wear which looked like too much camber or too much toe. This location performed my wheel alignment and verified my alignment was indeed off and the cause of my abnormal tire wear. I will be going to this location here on our for my wheel alignment.
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January 2024 by Jessica Evans (Jessie)
I absolutely trust the mechanics at this location! They do great work and I would recommend them to all my family and friends!
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December 2023 by Geneva Schultz
THE WORST. Most unprofessional RUDE INDIVIDUALS ever!!!. Take your vehicle place else. They DONT complete the job, did an oil change many times here and EVERYTIME I have to go back so that they can RESET it from saying I NEED A OIL CHANGE. And beat me getting mad,,,, when it’s their fault. STOP RUSHING THE JOB, or if you don’t know ask your colleagues. And that black guy with the braces MOST DISRESPECTFUL man ever especially to women. Was a faithful customer but with his anger and demeanor….I WONT BE GOING BACK. He makes everyone at FIRESTONE looks bad. I wish I could’ve gave no star.
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December 2023 by Jaysen H.
Scam artists at their finest. Called us to say they couldn't change our breaks without our wheel lock and that they couldn't find it so we told them exactly where to find it. They said it wasn't there so they proceeded to change out our wheel locks with new ones and charge us for the service. When we got the car back it was exactly where we told them it should be. This place just wants your money any thieving way they can get it. We will NEVER go back and neither should you.
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December 2023 by William Bower III
Team was very responsive to all customers in person and on phone. They followed their appointments timely and did not overbook themselves with afternoon walk ins where they could not accommodate them. Requested service was performed accurately. Main issue was not resolved due to inability to duplicate problem at time of service. Technician made every effort and even came to speak directly with me to determine problem. I have not had service like this in many years as I have been using the dealership for service. I will certainly return to this Firestone for future needs. Appreciate Melvin and Brandon for there care in the work that they do.
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November 2023 by Jason Gallagher
Brought my 2003 saab here when the alternator went out. And I was here 5 hours. 1st they ordered the wrong alternator then it happened again. Then once they get the right one the put it un and say they don't have the software to re flash the software for the car. So I go driving at 1st car ran fine. Then next start the car was shaking like a leaf on a tree. I brought it back car barely made it back. And they admitted they rarely work on these cars. You think they would have told me this prior to repairs and I would have went to Sweden central where they specialize in these cars. Then the mechanic was knocking my car saying buy a Toyota. I don't drive those trash cars I responded he just looked. Don't go here if you have a Swedish car or exotic car.
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November 2023 by Tarver Finney
Melvin and Adam took good care of me this am. Melvin got me right in for a roatate and balance. Then Adam checked my alignment on a new vehicle to me. I experienced no upselling and a pleasant conversation with Melvin while my car was being worked on. Recommendation; go early for best service!
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September 2023 by akaSlickVic
Terrible knowledge and service. All they care about is getting cars in and out as fast as they with no regards to quality of work. That’s why one of my studs was stripped. Won’t go there again.
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September 2023 by Carlos Caban
I got my oil changed here because it was convenient but I appreciated the expertise on checking my car. And the website has some good discounts like a free battery check.They also topped off my liquids In the car, so that was great.
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September 2023 by LALY O
I want to thank Wayne for taking the time to help me out. He went above and beyond to help me find the tires I needed. He was willing to help me out even while being short staff. I actually had my car at a different Firestone and brought it to the Florida Mall location because I felt like the guy at the location I was at was not willing to help me out to find a solution. That rubbed me the wrong way because I have been coming to Firestone for YEARS. I'm glad I trusted my gut because I ended up saving 100 dollars by switching Firestones. Thank you, Wayne. I appreciate your dedication and amazing customer service.
