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February 2025 by Jeff Kohler
I'm very disappointed with my experience with Fifth Third. I setup a business account in their brand with Ryan which seemed to go fine. Later they claimed that the check I wrote wasn't good even though I wrote another check later that same day for 10X the amount. I called customer service and Ryan to work things out. They told me to send a bank statement from my current bank which I did. Then they just decided to close my account. Their lack of communication and customer service is not worth your time.
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September 2024 by Brenda
I recently had a very disappointing experience at this branch. One employee, in particular, was extremely rude and displayed behavior that I found unacceptable for someone in a customer service role. It made my visit very uncomfortable. Additionally, the overall attitude of the staff seemed unmotivated, and I did not feel that my concerns were handled with the level of care one would expect. I would not recommend this branch and would advise others to consider taking their business elsewhere.
Also, do not ask me to reach out to your horrible “social media” team to discuss further a manger needs to go to this branch and retrain this entire team ASAP
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August 2024 by Charles Gumz
Every time I had any type of question Sherry was quick in solving any questions ..top-notch very positive and very professional she is an asset
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July 2024 by luis rodriguez
Protect the interest of their investors over the people that bank with them.
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June 2024 by Tanner Bailey
Great experience. Bank tellers were helpfull and very nice. Would go back again
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June 2024 by Stella Sharp
Not happy with them
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December 2023 by Steven Alonso
I absolutely love this Branch. Jem is fantastic and someone I can count on if I need anything or have questions. Customer service is top notch and I will refer this establishment to my friends and family. Thanks ?
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November 2023 by Yolanda Peron
Since 2010 I have been a client of theirs, 13 years ago I opened a safe deposit box at no cost, until they told me that I owed a balance for 5 years of $250.00, this without a notification, email, letter, just a call after 5 years???, it's outrageous!!, very bad customer service, I don't recommend it.
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November 2023 by Michel Reys
After 13 years with this bank, in which we have a safe deposit box for the same period, today in a normal visit they let us know that they have been billing the service for 5 years and without ever having notified us, so we had We had to pay the amount corresponding to 5 years without the right to claim, the manager and the cashier treated us very badly, so we decided to close all our personal and business accounts, I do not recommend this branch to anyone.
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June 2023 by Marlon M.
There is a bug in this branch if is not the atm machine is the employee don't come here save your self a drive
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January 2023 by Victoria V.
They closed my account after THEY PUT THE WRONG INFORMATION FOR MY ACCOUNT. I couldn't once get into the account with my own information and had to call every f**** time to be able to get access THEN THEY CLOWED MY ACCOUNT AND DIDNT CONTACT ME LOLSCREW THIS BANK, I hate this bank, I will NEVER suggest to anyone about this bank. They're a literal scam & don't trust the Asian banker and sherry , the teller was more concerned of her cash box and making sure the regional manager didn't notice their audit off smh, don't go here !!!! They're a scam!!!!!!!
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January 2023 by Danae Rios
never answer the phone
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November 2022 by Demeter Zeus
never answer the phone
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July 2022 by Carlos A.
Bad experience! If you deposit a check they hold your hard earned money for 10 days not even an advance!
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January 2022 by Madison Brass
Lovely quiet little bank, literally one of the only places by UCF that isn't jammed with people every second of the day. Kind staff and I am always in and out quickly.
