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April 2024 by Valerie Tatum
I went to this Sandlake branch to let my granddaughter get her 1st banking experience. What a mess. They started telling me how very busy they were and what I wanted was going to take time…blah blah blah. So unprofessional. Then she made a mistake when adding the account and blamed me, then she told my granddaughter a horrible story about Bank of America ?. TRAIN YOUR BANKER!!! Worst first experience, soooo we are going to Bank of America. Withdrawing the rest of my funds from this bank after 10 years.
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March 2024 by Ismael Conde
Nice an easy
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January 2024 by angie osorio
The worst bank or the first on the list of the worst banks, their policies want to be so perfect that they become absurd, we had such an unpleasant experience with you, my daughter deposited an IRS check with separate supports that kept her for almost two weeks Waiting for a response, they blocked his access to his account with his salary and everything, despite the help and kindness Jonathan Perez tried to give us because the Manager of that headquarters is quite rude and not very interested in helping clients, thank you to another Angel from another headquarters who solved the problem in 5 minutes, and we did not hesitate to withdraw all the money and close that account. lousy bank
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January 2024 by LUCAS U.S.A
Awesome Service awesome attitudes!!! Come here & open your %100 free checking /savings bank account in LESS THAN 5 mins! ? Here is the genteleman’s business info at this location! Thanks Nelson Escofet! El hablar Español tambien!!!Now go and get your brand new bank account!!(Tamer)
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July 2023 by Maryann Manicone
Never bank with rude people
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February 2023 by Amina Chakrouni
Jonathan perez was very helpful. I really appreciate him.
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February 2023 by Follower Of Jesus (God’s favorite)
I’m very upset I drove this morning (01-03-23) before 9:00 o’clock to withdraw some money from the atm machine, but it wasn’t working.Then, I was like ok I’ll come back after 9:00 o’clock so I can get the money through drive through or go inside. I drove there again around 11am everything was closed without any notices. Also, on the website it says that the bank it’s open. I feel being noticed will be nice. Make people driving around for nothing.
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January 2023 by Naika Durand
I’m very upset I drove this morning (01-03-23) before 9:00 o’clock to withdraw some money from the atm machine, but it wasn’t working.Then, I was like ok I’ll come back after 9:00 o’clock so I can get the money through drive through or go inside. I drove there again around 11am everything was closed without any notices. Also, on the website it says that the bank it’s open. I feel being noticed will be nice. Make people driving around for nothing.
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September 2022 by Virgilio Chang
Rosa Lynn peña very good service I'm very happy with her work I gave 10 + thanks
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August 2022 by Shawn Johnson
Worst experience I've ever had with ANY establishment. In regards to banking, I've not had any situations that even remotely compare to the level of condescending, provocative, inappropriate, dismissive behavior I was the target of moments ago by Al the branch manager of this location. My apartment doesn't allow split payments - so my roommate transferred his half to to me and for whatever the reason, the money was taken from my account instead. He contacted Fifth Third and they did nothing and said the money was NOT deducted from my Fairwinds account - which it clearly was; my account went negative after the $1100 was taken. Fifth Third did not work to resolve the issue, so I filed a dispute on my end with Fairwinds. They recovered the money and credited me the overdraft fees that were caused. Then, Fifth Third closed my roommates account and said the I caused fraudulent activity when reality is I had absolutely nothing to do with the unauthorized withdrawal from my account. My roommate set up a conference call and I attempted to explain what things transpired on my account - he immediately cut me off and asked me an irrelevant rhetorical question, then continued to speak to my roommate and disregarded the fact that the whole point of the call was for me to explain what happened with my account - including insulting me and my intelligence in an extremely condescending tone with an up north accent - very detestable representation of a banking institution. It seems its a common theme at this bank - the fraud department there was the same caliber of ignorance. Al offered no solution except that my roommates account will be closed in 30 days and cant access his money for 30 days pending the dispute results - which my bank has already confirmed that it was complete days ago - therefore the funds in my roommates account should be released. To begin with, his account should have never been closed. Very suspicious situation from the beginning - shady people, shady establishment. It's a shame that there is no integrity within at least several employees at this bank. An employee at Fairwinds use to work for Fifth Third and said he had to leave due to the level of issues that went on there. If your hard earned money is important to you, stay away from this bank. Getting in touch with corporate is my next step since no one locally wants to collect a paycheck in light of not assisting hard working people. We're all adults and should understand times are stressful for many of us right now - this is the last thing anyone needs to add to their plate - ignorant, provocative people who are suppose to have a job to do and in a professional helpful manner.
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August 2022 by Christina T.
the worst bank ever, I m very disappointed, their Atm machine eat my money ,doesn't post it on my account, i contacted them the refused to give me my money, they are SCAMMERS
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May 2022 by Frank C.
Fifth Third Bank has all kinds of obscure rules (inactive accounts, minimum balance, statement delivery) to take your money. You need to read and understand all fine prints before you do banking with them. Do not recommend.
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November 2021 by KoncreteRoźe
I’ve had several negative incidents at the bank, apparently the ATM doesn’t like my money when I try and make a deposit. So after going to different branches and experiencing the exact same thing. I called CS service and she was very condescending towards me. A rep from the Sand Lake branch called me to see if I was satisfied. And convinced me to stay, was supposed to get a call back about another service I needed, still waiting for that call back over a year later. Today I had it with this branch, one drive thru and the customer in front of me was taking her sweet time. I could hear the teller laughing and they deep in a conversation. I tried to be patient but after 10 minutes I backed up and left…??
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November 2021 by judeson salomon
I’ve been with them for years and they have been great
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October 2021 by Ilkin Dostiyev
Great customer service by Nelson
