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April 2024 by Angelica Solomon
this hotel surpassed my expectations the service was amazing staff super friendly and helpful the pool is great for kids and adults everything super clean and the food was great at the tavern and cafe super happy we chose this placeNearby activities: great
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April 2024 by David
First time visiting after having tried Dockside many times and Cabana Bay once. Cabana Bay felt as a somewhat sidegrade vs dockside but sapphire falls is a clear upgrade vs them in my opinion.Very beautiful hotel. Great lobby theming, exceptional landscaping, nice waterfall. Quiet, clean and well furnished rooms. Comfy beds, plenty of plugs, etc. The bathroom door design is a bit questionable. Mine had extra clearance between the door and wall that it was easy to see thru. Minor gripe tho.The pool is hands down the best. Ok you don't have the lazy river of cabana bay but you have much more room, the slide is cool and the overall vibe is much more relaxed!A big bonus that I didn't saw mentioned in other reviews is that you can have food/drinks delivered straight to your lounger by the pool and there are servers roaming around to check on you / get orders. Very nice service, albeit a bit pricy but it's great that it is offered. Upgraded room service too, but pricy too.The water taxi is great. I was used to the busses for dockside and was satisfied with that but the water taxi is a cool extra that I didn't initially thought would make a difference, but positively did!-The prices for food seems generally on the high side. I guess that is to be expected as a higher tier hotel but still, wished there was better grab n go / marketplace / non full service type of food venue. As a Dockside regular, the jump in price for the hotel was ok but everything else seems costlier too which makes it a tough sell for me.That is the only big negative that comes to mind. The rest is great!
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April 2024 by Gina Tremaine
I stayed at the hotel because a conference I was attending was located at the hotel. Based on this experience, I will definitely stay at the hotel again if I ever come for a vacation, or another Universal Property. The convenience of the water taxi and walking path to City Walk was so cool and made it easy to just say "I have nothing going on for a couple hours, let's go wander around City Walk". Also, the hotel staff was amazing and so friendly. I was on the first floor with my window facing the water taxi, a very light sleeper and go to bed early. I never once heard any noise from next door, above me or people outside with the Water Taxi. Really great roomsRooms: Comfortable and clean.Nearby activities: Such an easy trip up to City Walk and the Parks.Walkability: Love the walking path to City Walk as well as the convenience to go visit other resorts for Bowling or food.Food & drinks: Room service attendants were amazing. Friendly and willing to go above and beyond.
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April 2024 by Chase Parent
The Lowes Sapphire Resort left us with an unforgettable experience. From the comfortable rooms to the immaculate property, everything was perfect. The staff's friendliness and attentiveness exceeded our expectations, making us feel well-cared for. We enjoyed the many amenities offered at the pool area and appreciated the convenient location, allowing us to make the most of our stay.
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April 2024 by Jérémie Guay
Bit pricy but really clean and well equipped hotel.
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April 2024 by Jen Montez-Ross
Resort was so close to Universal parks and city walk, and the water taxis are so convenient! We chose this resort for the pool and the early admission to the parks. We will definitely be staying there again now that we have season passes.
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April 2024 by Ellen Ryan
Bright and open, it has two of the best dining options at Universal. Strong Water offers small plates that are as beautiful to look at as they are to eat. Amatista has the absolute best chicken soup I've ever had and the sweet plantains are fantastic. The waiters in both establishments could not have been kinder. The rooms are very spacious. The water taxis to Citywalk were very convenient and provided a nice and relaxing ride.
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April 2024 by Tom (tcobb1442)
Overall great experience. Wait times at check in van be a bit lengthy (15 min+) but everything else after went smoothly and without issue.Nearby activities: Close to attractions and theme parks as well as restaurants at CityWalk.
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April 2024 by Patrick Caskey
Nice rooms and great location with a boat shuttle that can take you to Universal
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April 2024 by Erin T
Beautiful hotel with a convenient boat ride to City Walk. Would definitely stay here again!
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April 2024 by Mark Roth
I accidentally left my brand new electric toothbrush on the sink in my room. When i contacted the hotel later that day, they told me it had not been found. I subsequently learned that Housekeeping has a policy of only turning in large electronics like tablets and laptops and discarding everything else. That tells me that my value as a guest is zero.
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April 2024 by Sean Willis
Room had fleas.. ac was super loud and water pressure in room sucked
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April 2024 by Michael Bahl
plugs are not easy to access in the rooms
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April 2024 by Charlene Johnson
niceNearby activities: fun
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April 2024 by Scott Hoerschgen
We had a great time! Hotel was very nice and the staff was great! Rooms were clean and our room had a great view of the pool. Pool area was extremely nice! We will definitely stay here again.Nearby activities: Close to the City walk and both theme parks.Walkability: Very close to the theme parks if you want to walk. But does have the option to use the boat taxi.
