Enterprise Rent-A-Car

Enterprise Rent-A-Car, Car Rental
Hours: Enterprise Rent-A-Car provides rental services at numerous airport and Orlando locations, as well as in over 30 countries worldwide. Many customers report a great rental experience with amazing, incredible, and honest service. Reviews frequently highlight outstanding, fantastic, friendly, and very helpful staff who explain information clearly and make the process feel smooth and seamless. Employees are noted for going out of their way to accommodate customers, such as providing upgrades when a reserved vehicle is not ready, and sorting out any car issues with no fuss. The booking process through the website or app is described as easy. However, experiences can vary by location. Some customers at specific branches, like the Rosen Center in Orlando, have reported significant delays, describing the wait as a disaster where the counter processes people at a glacial pace. In these instances, customers have felt there was zero empathy in customer service, with staff appearing overworked due to the amount of customers. Despite this, the company's Standard of Care often leads to resolution, with management listening and working to resolve situations to the customer's satisfaction. Overall, while most encounters are positive with reasonable fees and great cars, some locations may present challenges that require patience.

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