-
October 2024 by Trisha M
My go to for body paints and prosthetics. They have a huge selection in stock and the best prices. Been buying from them for a couple years now.
-
August 2024 by Vasco
came in today to have a look around as a novice, shop has really cool props and accessories i hope to use in the future. I talked with the employee working, who was very friendly and answered my questions :)
-
August 2024 by Peyton Bowman
Never received my item (Kyrolan Spray) and the company was extremely unhelpful in helping me locate it. I’m a makeup artist and was really excited about my order, but this situation (which is my first experience with this company), has confirmed that I will never buy from them again. Very disappointing because I had planned to be a repeat customer given how inaccessible the product I ordered is everywhere else.
Here's a reply to Tim :)
A parcel key was NEVER left in my locker. The appeal letter they sent NEVER confirmed that, and you also weren't willing to fight the appeal on my behalf at all, despite you had 30 days to do it. USPS never confirmed "multiple times" that it was delivered. The last I heard from them, they said they were going to investigate the missing package, and I never heard back from them, which is why I reached out to you in the first place. Obviously a huge mistake, because you were less helpful than them. Your customer service is terrible, any other company would've at least sent a replacement, but obviously you can't afford to lose out on another $40.
God bless and good luck with everything :)
-
June 2024 by Chase Hastings
I usually order my drag supplies here as we don’t have any local stores in South Carolina that carry what I need. Shipping is always fast and trustworthy, customer service is friendly and helpful when I have had product questions. The gentlemen who helped me on the phone today with Kryolan color spray was a joy. If you need theatric makeup or performer makeup I cannot recommend this place highly enough. 10 stars everytime
-
January 2024 by Colette Niemiec
I read the reviews before visiting to this store, and let me say that the ones that are five stars I have NO idea why!! Tim was beyond helpful and took the time to show me different options and products that will help cover my tattoo. He made sure I left with everything I needed well within my budget! Very nice and professional
-
December 2023 by Matthew Johnson
Great prices, quality products. This place is awesome and has been my go-to for FX make up for the past few years.
-
November 2023 by Miguel Cantante
Clearly you receive a lot of returns around Halloween... clearly your sarcasm is what makes a GREAT company and customer support... clearly you need a course in business ethics...
Here's what happened: I accidentally bought 2 blue face/hair paint on 2 separate days from 2 different companies. Yours was open, so it was a no brainier to use the other one and ship back the yours because it was opened!!!
I DIDN'T HAVE A NEED FOR YOUR PRODUCT AND I HAD NO NEED TO OPEN IT.
You claimed that I'm committing fraud but you're the one creating fraudulent photos after the fact, AND making assumptions that the product is opened, used and returned.... NOT the case...
I will be rooting for you to go out of business. I reported you to BBB. I've made a one-star review on Yelp. I will not stop...
-
November 2023 by Rodolfo Espinal Jr
The staff is awesome and knowledgeable. It’s the go to place I recommend it
-
November 2023 by Isabelle G
EDIT 10/13/23:I can’t respond to Tim’s gaslighting response directly, but “Rach” is my sister, who didn’t receive the axe described. So yeah, affected more than one person. Urge others to look for more reviews besides mine — such an odd demographic to take advantage of!Original review:Don’t order online! Not sure how ethical they are in person. My mistake to ignore the bad reviews as the same theme happened with me: received only one of my products, to which the owner responded it was UPS opening the package. There’s no sign of breaking into the package, it was completely sealed. And, conveniently, the owner takes a picture of online orders with the printed shipping label with the correct estimated weight as a way to take responsibility and shift blame to UPS. In reality, this isn’t proof of shipment, but a clever way to deter people from bubbling this up.I’m not going to call UPS as there are a sea of these comments and it’s clear they like to make a quick buck off crafters and cosplayers because they haven’t had to deal with consequences. Save yourself the time and money. I’ll be reporting to my bank for fraud and to the BBB. Shame because the cosplay bat I actually received was great!
-
September 2023 by Claire Jolly
Do not buy substantial amounts of ANY product from this company!I bought a little $10 cup of FX wax from them, and unfortunately didnt recieve it due to a package thief. That happens! Packages get stolen once in a while. I went to ask if they would send me a replacement, and the rep argued with me about trivial things like who delivered the package ( Amazon vs USPS) and that they would need a police file and someone to interview me about the theft before they would take me seriously. All of their responses were patronizing and ignored my original "can I get a replacement" question.Heres a quick lesson on how to handle a complaint like mine:Hello!I'm so sorry this happened to you. As the package was insured, you can file a report/ claim with USPS. Unfortunately, we cannot do anything/send you a replacement until that claim is processed or resolved.That took me 2 seconds to write. Its not that hard.
-
September 2023 by Starbellied S.
OMG OMG OMG!!!! You need something special effects makeup wise? Don't just saunter on in... RUN!!!! Do it NOW!!! This place and the staff are AMAZING!!!!! Well stocked with a variety of products and options and reasonably priced too!!!! The staff are VERY knowledgeable as well! I look forward to shopping with them on the regular!
-
May 2023 by Gigi
I'm super happy with my purchase from here! I ordered 2 items from Embellish FX and I couldn't be happier. The prices were affordable and the shipping was super quick. Tim was professional and kind to me. I will definitely be purchasing more items from this business! Thank you Tim! :)
-
May 2023 by Töve Johnson
I’m wearing a facial hair piece for a show and the generic spirit gum I got from a party store did not suffice. I ordered Kryolan Mastix spirit gum and remover from Embellish FX (it had good reviews and the description matched what I needed). I was AMAZED that the order was shipped out the very same day. The shipping was super fast (even though I did not pay for expedited shipping). The product works fabulously and I’m glad I got it so quickly so that I could practice with my mustache in rehearsal. Thank you, Embellish FX!
-
January 2023 by Aurelio Delgado
Really great customer service I have no clue what these one star amazon reviews are talking about. I had a problem with a pending charge and the problem was cleared up in a matter of seconds. Props to the person who had received my call they were nice, understanding, and cared about my issue. Based on this fact alone this store will be my first choice for my theatrical makeup needs. Highly Recommended.
-
December 2022 by Liz Wilcox
I ordered the Orlando Ribbon Projects LGBTQIA+ ribbons shortly after the murderous slaughter of 5 innocent human beings at Club Q in Colorado Springs.They arrived quickly and are lovely. Very high quality. Passing them out among friends and family.
