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March 2024 by Jean Morales
AMAZING customer service from Rebecca! I went in and was immediately greeted by her and right away she was very helpful. I told her that I had already done a bit of research and wanted to purchase a Checkpoint Sl5 in a specific color and frame size. She quickly walked me over and showed me the bike, explained to me all the carbon specific features of the bike (I’d mentioned to her it would be my first carbon bike) and then got me set up for a test ride. This is be my third Trek bike and this was by far the best sales rep I’ve had. She was knowledgeable about the product and all the accessories for the bike. Where she blew it out of the park was with the small issue I had with the trek financing, I had paid it off the morning of thinking it would update and let me use it in full, but sadly I was wrong and could not. She tried multiple times calling different people to try and get the issue resolved even though I kept insisting that it was fine and could just pay the difference. Even though this store is a bit further away, I will be returning because the staff was awesome to deal with. I didn’t catch the name of the Spanish gentleman who was with her (I think she was training him on some things) but he was also really nice and awesome to talk to. Keep up the great work guys! Thanks again!
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February 2024 by Ethan T.
This place is amazing for bike, tuneups or for purchasing new bikes. We hadn't had our bikes serviced since our purchase so we needed to get them serviced and road-ready. Jonathan (manager-owner) was extremely professional and clear in what needed to be done for each bike. They hoisted the bikes and Pointed out the specifics of the service. They were so transparent and set the expectations of what the costs would be. No surprises. Rebecca was also extremely informative, friendly, and spent time with us to explain the bikes that were available, and the accoutrement that we could place to our current bikes. When my wife picked up the bikes, Rebecca assisted, and even explained how we could better utilize our bike transport rack. Really an A+ plus experience at this location and we will definitely be back for more tuneups.
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February 2024 by Jairo Gordillo
Hiram, Javier, Alveiro, Trek. The perfect team. Human treatment, technical and very professional service; reasons to be permanent customers of this store and this brand. Thank you
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December 2023 by Alex Z.
Huge selection of bikes and accessories, excellent customer service and conveniently located with easy parking. From the second I walked in until the second I left, I knew I could count on this team for all my family's biking needs. Bought a 24-inch Trek for my son and an accessory which they installed without asking. I asked if they had any discounts or specials and they asked me if I had a trade. I actually did and they offered me triple the amount for my trade that the Clermont Trek store offered me despite me having purchased the bike I was trading from the Clermont Trek store originally. If you're in the market for a new bike, do yourself a favor and come the Trek Store of College Park.
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November 2023 by Dj Ndamix
The customer service was great. They made sure all my doubts and questions regarding my new catrike dumont. I highly recommend this place.
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November 2023 by Lia P.
Great place for all your bike needs. Feel welcomed and was given a great service. They also have the largest selection as well. Almost all models in all colors etc
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September 2023 by Jo Gammichia
Wow, what a great experience! No pressure to buy, but helpful with suggestions. Took their time with me. Every one of the staff was informative. I did buy a beautiful Catrike. They took a lot of time explaining the features (e-bike) so I felt confident (and very excited) when I left. They were over the top in customer care!
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August 2023 by Jose Mendez
Great attention and service; it is nice finding people that take pride in their jobs and help you regardless the outcome. Kudos for Francisco, John and Lee who help me choosing the right bike for me and fixing it for me
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July 2023 by Don Hasfal
Lee and John care very much about their customers and demonstrate that every time I visit the shop. They really know their stuff and enjoy their work, which is great for customers.
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June 2023 by Harry Burgos
Plenty of inventory, knowledgeable staff, Rebecca is very helpful in assisting me in my decisions on bicycle racks and an upgrade to a brand new Trek.
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May 2023 by Elena S
Awesome service. I was in a time crunch, to get my son's bike fixed B4 heading back to Milwaukee. They assessed the bike gave me a detailed list of what was needed with cost and went to work in it the next day as promised. Super polite, thorough and helpful, they even did extra work on the house. I would go there again!!
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March 2023 by Tina Theobald
We loved visiting this store!! So big and spacious, full of all things TREK! Rebecca was THE BEST sales representative I have ever encountered!! She was amazing - knew specs on every item we inquired about. She would run to the computer and show us more options, if available. She provided water for us while shopping, really knows the products she sells and was genuinely a great person to speak with. If I decide to make a purchase, it will be with Rebecca. Please hang on to this one - she's a gem!!!
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March 2023 by Rey Lopez
Awesome store, lots of bikes to choose from. And, the best service ever, Dealt with John (service manager) and Francisco are awesome.
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February 2023 by Michelle Horne
It's been at least 35 years since I have ridden a bike. I spent several weeks researching bikes online and decided that I wanted to get a Trek Dual Sport 3 Gen 4. I wasn't certain which size was best for me since my measurements put me in either a small or a medium. I looked up which stores carried both sizes and the Trek store in College Park Orlando was the closest. As soon as I walked in the door I was greeted by David. I told him what I was looking for and with his help was able to get exactly what I wanted, including all of the bike extras that I planned on getting as well. David was very knowledgeable and able to anticipate what I wanted as well as what I needed.The process was lengthy, but I expected that, and yet I never felt rushed. I felt encouraged and welcome. I will definitely go back there for all of my Trek needs, even though there are several other Trek stores closer to me.Thank you for making me feel at home.
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January 2023 by Michael R.
After a very rude encounter down the street at another bike shop ,I will not be stepping foot back into by the way, the experience at Trek was the exact opposite. I was treated with respect and a valued customer. The original issue would be fixed but other issues arose when we looked closer at the bike. Instead of rude comments, I was presented with options to fix the issues. This is how you treat customers. Not everyone is a high end bike rider and knowledge as such. We were sown the issues. Presented options and treated like we were part of the riding community. I appreciate businesses that are run like this. The staff here was top notch, friendly and willing to help! Thank you from a novice biker and his son
