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June 2024 by Francisco Echevarria
Good attention and good service ?
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June 2024 by EDUARDO Del Rio
Awesome relationship with Ms Vannesa Calzado......I transferred my home insurance and auto insurance from Statefarm. Great customer service.
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June 2024 by Christine Sigley
I have been a client of Cynthia Torres-Roman Allstate Insurance for almost 10 years and this agency has been the most hands on and caring insurance company I ever been with. Anytime I have needed assistance with my Auto and Home insurance they have immediately taken steps to solve my needs. All the staff are polite and friendly and really make you feel they care for all their clients. I would and have recommended Cynthia Torres-Roman Allstate Insurance to my family and friends.
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May 2024 by Amr Rotab
This agency is SCAM they’re fraud! After you submit all documents and they confirm that everything is completed and ready to go, and collect the payment, the following week they change your rate to triple the amount and ask you to pay or to cancel and if you try to understand why is it triple the amount they don’t give legit reason and cancel your policy and make you have to pay for another 2 months with the new rate, if you asked to cancel immediately instead of paying for another 2 month they ignore your request and tell you that you must pay!
Niva or whatever her name is, is not just rude she careless and cold person, they don’t try to help you out with anything!
Stay away from this company it’s fraud they just collect payment and don’t care about customer service, or after sale services.
RUN AWAY from this agency!
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May 2024 by Marcos Chumbes
My wife and I are very happy, highly recommended, my son and grandson are also in this agency, the service provided by this agency is very reliable and Cynthia Torres informs us and teaches us everything very gently, very professional, polite and above all very human and empathetic.
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November 2023 by Minelva Torres
Excellent service, orientation, acknowledged ? Vanesa and Nivia ?
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September 2023 by Nury Contreras
Excellent customer service
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August 2023 by Nancy
NIVIA had been my agent for years never been rude or in any way untrained.Some people in this review BELIEVE she has authority in the DMV to give or take away driver licence in the State of Florida.No she can't an agent not have power or authority over in the DMV you are talking NONSENSE.Insurance agents only insure youand your vehicle and give u the tranquility that if anything happens you are cover.YOUR DRIVER LICENCE was revoked because UUUUU TAKE THE DESITION TO DONT PAY INSURANCE then DMV sees u have NOT coverage tru their computer at the DMV and Revoked.YOU have NOT insurance basically U ARE A RISK TO OTHER DRIVERS THEN TAKE IT AWAY.In conclusion STOP Blaming other people and see what u do.She always answers my questions I can be in the phone with her asking and asking and she always have an answer nice , sweet and knowledgeable always. Thanks NIVIA don't ever change .I recommend NIVIA to anyone that needs to understand how insurance work and NO she don't put the price neither its the company she is an agent ready to answer all the questions u need to know about the complicated world of insurance.
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July 2023 by BUD PARTLOW
I had a fantastic experience with my Allstate insurance agent Nivia. her knowledge, responsiveness, and personalized service helped me to get in the right direction. I highly recommend her services to anyone in need of an insurance agent.
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July 2023 by Diana Elberry
Nivia Adoryan- I agree with Bernie's review.Nivia is extremely rude, and very sneaky. She snitched to the DMV, for canceling insurance on a second Mercedes parked car. I wasn't sure whether to sell it or keep it. She covered her tracks by mailing me a letter, and did NOT attempt to give me a courtesy call. Her excuse was she was doing her job! That is not customer service! The least she could have done was to call and ensure I got the letter by mail! At least to check on me, as a client, being a tenure with Allstate! As a result, my license got suspended, and I had to reinstate it. This was around August-October 2022! Then, when it came to the renewal period, I cancelled the policy on July 20th, 2023, she had the audacity to ask as to why am I cancelling?! After ALL the damage she did to my record! Her position needs to be reconsidered for being a snitch, horrible customer service, and hiding behind the excuse of doing her job!
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July 2023 by Keith Phillips
The agent collects the $$ and after that you get these surveys to rate them because he or she are your agent about once a year.This is a waste of my time.
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February 2023 by Alex Supra
I had all state for years move from a different state I deal with this agency they were at first, but my rates when higher than any other insurance so when I call to cancel my policy the agency was very rude and the phone call keep dropping for some reason I just felt that this should be done a different way, I don't think I'll ever go back to all state.
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December 2022 by Michael Sarria
Super nice people ( Vanessa is very diligent)I am been with Allstate for around 12 years, and they are always been there. Thank you very much
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December 2022 by Aurea Diaz
Before having Cynthia Torres as my car's insurance agent, I hated the time that I have had to spend trying to receive any service from my previous agent . I am very pleased with her customer service and how she was able to work our case. Allstate is a great company and Cynthia makes it better.
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October 2022 by Fernando Orriols
Extremely helpful & professional! We have been part of this agency for over 20 years and definitely recommend. Feels like family!
