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December 2023 by C Fragomeni
I have been at this chase bank on grand opening day. I found good customer service and very helpful.
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December 2023 by VITALII LOPATIN
not friendly staff who get upset when people interfere with doing nothing. Rebecca was not friendly or nice, she simply said “no” when I asked that I need to open a checking account and didn't explain anything. I had with me my SSN number, a lease agreement, an agreement with Duke energy, two IDs and my platinum credit card from the Canadian Bank. But Rebecca, who was 20 minutes late for our meeting simply said no. OK.
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November 2023 by Brian Supples
They would not help us without an appointment only if you want to invest will they help you same day. Had to wait 3 days because our first appointment we went and computers were down. All chase is like this unfortunately. Where is the customer service anymore. I will give 2 stars because the lady who helped us was nice.
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September 2023 by Чигер Жжёт
Tyler is attentive and professional. explained everything and gave advice. Thanks a lot .
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September 2023 by Vincent Roman
Been waiting for a cashier check for the longest. They started helping customers that came after me. The disrespect is insane.
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August 2023 by Kevin Dooley
Terrible customer service… had an 11:30 appointment and waited over 30 minutes to be passed up by 2 walk ins… absolute waste of time. No point in setting up an appointment
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May 2023 by Michael Crevier
Quick but bad service. Go elsewhere
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May 2023 by sabrina gaskin
Horrible customer service. I went on a Friday with an appointment at 9am. I was told I had to come back because I was opening an account for my minor daughter. They said I could come back on Saturday but keep in mind it's walk ins only. I came back Saturday morning as soon as they opened and was told I couldn't be seen as it's one person working and it's walk-ins. Why wouldn't they tell me that yesterday about 1 person working, instead of me showing up and wasting my time. Don't bother going to this location. Stick to the one in dr Phillips
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May 2023 by Bryan Ramírez
We got here 25 minutes before closing time and refused to help us even though they were not busy and at least 5 bank associates were just doing nothing in an office talking... Their lack of costumer service will make me not come back here... I'll just open an account somewhere else.
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March 2023 by John Socha
My son and I showed up without a scheduled "meeting" time (appointment). We were lucky one of the customers did not show for their meeting time. My son had to open a checking account and a savings account.Rebecca did a super job. Shared a cool tip with my son about increasing his credit score too. Rebecca walked my son through the entire process and helped him make his first deposit using the ATM machine.In addition, Rebecca was knowledgeable about the surrounding area and local cities and commute times.Rebecca took her time to be sure my son will be comfortable using Chase Bank.
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February 2023 by Maria C
Horrible customer service. All they want to do is talk with each other. No decency as to update waiting customers. We waited an hour for a 5 minute appointment. Btw, the manager did not even offer or ask if we needed assistance. Not the best place to be banking , save yourselves some time and go to the one by Dr Phillips Blvd.
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February 2023 by Hud Hud
Really not sure why the opened this branch here. My second time here was actually trying to switch my business accounts from another bank to chase, and both times they had the same story on we are really busy today if you can come later or another day. Don’t waste your time here
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February 2023 by Samantha Luciano
Both the blonde lady at the entrance and the guy who helped me to get a new pin were very nice. Everything was very quick too.
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December 2022 by Chalio Ortiz
I stop by this branch every weekend and it's good to find such friendly and professional staff, specifically Miss Louis, she always talks to me with a big smile and helps me with what I need, thanks Louis.
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December 2022 by OtteMan Z
You should notice if your employee sick , we been wait for two days on this appointment. This is ridiculous.
