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January 2024 by J Amodio
Customer service is bad in this branch, to open an account they put you on wait for long long time and takes forever to assist you, preferably just go to another branch or another bank BIG NO FOR THIS ONE
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January 2024 by Joaquin Bazalar Nava
Highly recommended. The staff is kind and very helpful
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November 2023 by Bharat Datt
Ashley was phenomenal in helping us efficiently,has such a positive attitude and provided excellent customer service.
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July 2023 by Carlos Hernandez
Staff was great
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June 2023 by Liuliu Wu
Jenna is awesome. Best customer service I had, meanwhile the phone customer service is the worst I had. Ani and David are very kind and helpful too. Thank you, a lot. A great branch.
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June 2023 by Katherine gonell
Today I visited two branches of this bank, as a new customer to open a personal checking account. Both branches were empty and according to the employees who received me, they couldn't help me because I didn't have an appointment. As a reminder, nowhere does it say that an appointment is required to open a personal account. Both branches suggested appointments for other days or to open the account online. I explained to both branches that the website is not user friendly, and that apparently they were not interested in my business. guess? I tried to open the account, and I couldn't. I guess I will bring my business to another financial institution. Horrendous customer service.
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June 2023 by Michelle Millan
Jenna has been so amazing and helpful ! She resolved my issue within mins.Mean while the C.S call had me waiting for an hour or so on the phone.
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June 2023 by Monzer Badawi
Friendly staff at this branch even when they have to stay after hours! 100%
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August 2022 by Vincent Yap
Good service, fast service, very professional. I was served by Diana, She answered all my questions and concerns.I highly recommend Chase Bank.
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June 2022 by Daniel
I love this location, everyone is friendly and willing to help you with anything.
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June 2022 by Jefferson Eagley
Very low ATM limits
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April 2022 by Louise S.
This review is only for the drive thru. I have been to this drive thru on several occasions. This is located right off of Lake Nona Blvd next to a WaWa's in a Publix shopping center. The staff has always been courteous on the occasions I have used them. Lines tend to go slow but I am used to that. The branch itself looks small from the outside. This location also has 2 drive thru ATM"s which helps a lot. Looks well maintained from the outside. I know I will be returning.
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April 2022 by G R.O.
Worse bank ever, only 2 tellers taking care of customers. Wait time is over 20 minutes just to get to one of the slow tellers. Branch manager stays behind closed doors and doesn't support tellers when the line is wrapped around the lobby. Very unprofessional, no sense of urgency and just awful customer service. Will be closing my account soon.
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April 2022 by Ana Cordero
Not good customer services
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March 2022 by K. Ourhdach
Outstanding Customer Service Highly Recommended ?