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February 2024 by Tyson Foy
Terrible bank terrible customer service
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January 2024 by Zaida D.
Very friendly, and they help you.
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January 2024 by John Simpson
They never answer their phone. Tried to schedule an appointment with their notary and kept getting recording saying they were busy and to call back later. Tried for 1/2 hour constantly on a Tuesday afternoon at 3pm.
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December 2023 by hector garcia
The best service from Javier I recommend him, an excellent person and very patient, the Maximum
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September 2023 by Nena Ruiz
the drive thru area the big light is not working there is not much visibility and this is very dangerous
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September 2023 by Cheryl Chung
Went to this bank on a Saturday,, my bank is closed. The teller advise me she has to verify the check. That is completely fine. What is not OK, is putting my check down next to her and help FOUR other customers. Then she stamped the bank of my check so I was suppose to wait on this individual who obviously do not value customers time. When I first approached the teller she took about 10 to 15 seconds to acknowledge me, because she was too busy checking her nails or fingers, I really don’t know what she was actually doing to be truthful.. I understand that businesses tend to deal with people depending on the neighborhood. And that is a very rough neighborhood, but not everyone lives or is from that neighborhood, I live 300 miles from there.. Same yourself the aggravation, frustration, disrespect & time and GO TO ANOTHER BANK!!! That’s what I did & NO PROBLEM..Btw, the female teller I am referring to, had to full sleeve tattoos.
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September 2023 by C c
If I can give zero stars I would. Service is terrible had me waiting 2 hours for a wire transfer, made me fill out a whole form just to ask me for the information on my phone that I was going to give originally instead of filling out form. And on top of everything atm only allows you to enter 30 bills at a time ?
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February 2023 by Brenda Kilgore
I had scheduled a call online for 2/16/2023 at 9:30 with Sher Samaroo, requesting that my office number be called instead of my cell because I get poor reception on my cell at my desk. At 9:22 she called my cell (which did not even ring) and left a voice mail saying she was confirming our call for 9:30 (in 8 minutes???) and to call her back at the number she called from. I called her back at that number and no one would ever answer it. I called it at least ten times and texted. I also called the Pine Hills Branch, which is where she stated she was calling from, and no one would ever answer the phone. Once you got through all the "press 1 for..., press 2 for..." and listened to a spiel about 1099s, it, too, would just ring and ring, then finally the robot came on and cheerfully announced they were assisting other customers and to try my call later, BYYYYYEEEE! Might be time to switch banks...
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January 2023 by John M.
I have been a long time customer of Chase bank. When Washington Mutual was bought out by chase, I stayed with Chase and I have never had an issue with them. In fact, quite the opposite. Even though they are a huge financial institution, I am treated as if it is a local business and I feel that they are an asset to the communities that they serve.This particular location is just off of West Colonial Drive next to the shopping plaza that houses the Caribbean Supercenter. It is an older style bank and while it may not appear in the same trend as the newer Chase banks that are popping up, I appreciate the stately manner that this bank possesses. This location has a drive-through, as well as the regular inside services.All in all, I would definitely recommend this Chase or any Chase location. I travel a lot with work and have been in countless locations and have not had a single negative experience.
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December 2022 by Daniel H
Please don't waste your time; I had an appointment today at 12.9 to open a savings account. The appointment was at 9 am; I waited in the lobby for a few minutes to be told, "we have a 5-minute grace period," and I was past the time. Needless to say, if it's this big of a hassle to open an account, I can only imagine the headache you acquire if something is to go wrong with your account. A 2.9 rating for this site is very fitting.
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December 2022 by darlin chamorro
Worst customer service ever the young ladie on the window inside the bank have attitude no customer service at al very disappointed have no respect rolling her eyes and and attitude on her voice when I ask questions about my account I have to ask for a manager she was very nice helping put that young ladie was horrible I can even put here name here she don't have here name tag wao ever again
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October 2022 by Patricia N.
Horrible???!!!This is the only location open for miles. Let's not talk about the service here. Not sure why there are not enough tellers on staff this morning.I do not recommend this institution??.
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August 2022 by Fox Mulder
This branch is incompetently ran . Save yourself the aggravation and go elsewhere.
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October 2021 by Cory Arthur
Do not recommend. Employee was not very knowledgeable when it came to opening an IRA account. He also did not inform me that I had to open the account and wait for an approval before being able to deposit the check. He scheduled an appointment for me to come in, only to watch me open the account on my phone , and then tell me I had to wait. Had I known it needed an approval I could have saved the time and gas , opened it myself and then went it to do deposit. Again, he was not very knowledgeable.
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September 2021 by Daniel Webb
The drive thru is extremely slow.
