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May 2024 by Jonathan C
Casa Furniture is the worst place to buy furniture. They bait and switch to try to nickel and dime from you. You will see a price, and then when you place the order, they will cancel it and tell you there was a mistake with the website and that it is being corrected, only to try to get you to pay more or buy an inferior product for the same price. All while being rude, acting like they are doing you a favor. Of course they will never honor the original price or even apologize, cause that was the intention to begin with was to take advantage of you. It happened to me a couple of years ago and I'm seeing similar experiences in the reviews. If it's still happening, it needs to be shared, even if they change their name from Casa Furniture to another one to hide the negative reviews.
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February 2024 by Jose Figueroa
Nice place.
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December 2023 by Michael Hinton
Horrible experience at this place. We were on their website shopping for a bed, we found a bed bundle that includes dresser, and the nightstands. The special was that when you add it to the cart it gives you the bed price and then $0 for the nightstands and dress. We decided to not buy it online and just drive an hour to the store and buy it in person. We arrived and were greeted by someone that doesn’t speak English very well. We told her that we wanted the bed and we saw that it has a bundle online, she said yes we have the special. We got to the desk to finalize everything, they tried charging us for the full set. I mentioned the deal on the website, they said it’s a mistake but we will call the manager. The manager says we will honor it, 5 minutes later after phone calls keep coming they say yeah we have an issue with the website.My fiancee liked their furniture and we were planning on buying everything for our house from them but after this rude interaction, we’re never coming back.
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May 2023 by Google user
This store is a lot with too much... Quality, Service, payment facilities, design... an Outlet if you can't buy them new... If you are looking to go to the next level of decoration in your home, you should go there.
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May 2023 by Ana Gil
This store is a lot with too much... Quality, Service, payment facilities, design... an Outlet if you can't buy them new... If you are looking to go to the next level of decoration in your home, you should go there.
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April 2023 by Bruna Gomes
I am not usually the one that write bad reviews, but I feel this is a necessary one.I am a personal assistant and my boss made a purchase at this store and boy, oh boy, what a nightmare!I've been helping her in trying to solve the issues, alongside my coworker, and it is simply impossible to not lose your cool with this store.They offer you luxurious quality, service and I might say it is very beautiful, but the nightmare you have to go thru is not worthy any of this beauty.My boss purchased some chandelier, and the wow factor was very disappointing: They sent items completely different from what she ordered and defecting. We tried to negotiate and change the items and then another surprise: They do not have it anymore.They keep saying that their invoice states that they do not receive refunds (folks, pay attention here, ON THEIR INVOICE, it was not mention to us before) but also, the invoice has the correct items, not what it was received.They were rude, neglected their customer and it seems they don't really care. It is very frustrating to see, someone whom you care and work with, go thru a situation like this, where they are being treated without any respect.This is an alert to any of you who want to invest your money, believing you will be treated fairly and will have your dreams of having your home the way you wanted... don't allow your dream to become a nightmare. Do your researches, read the reviews, don't be fooled by a sale reps who just see you as a big full wallet, but that does not respect you and your interested as well.We had to take this matter to this point because they do not cooperate at all.
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April 2023 by Finance Department
I don't even know where to start with this company.FYI, I was not the buyer, I work on their behalf and I did most of the chatting, negotiation and contact with the store.Let's start with the fact that should have been a red flag, that it was that their behavior changed at the time of the payment process. But things only got worst once we received the itens.We did not received for what we paid, we got defective, totally different itens that does not match with what we ordered.Once we started to complain for our rights, that is when the claws came out.They are prideful to say that on their invoice states that they do not accept refunds, but on my invoice does not says the itens I would received would not be as described.We tried to exchange the items for the correct ones and for our surprise, they do not have it. That means, they were selling products they don't have in stock.They continually refused to refund us, even refused to received the itens back and now they are stating they don't have the itens that we actually returned, accusing us of doing something we didn't do.The sales representative was extremely rude, with me, with my boss that is the buyer and everyone involved.The manager is clueless and did not helped at all, putting all responsibility to the sales rep, are you even a manager? Everything is absurd.Please, save your time and money buying somewhere else. Products might be nice but don't let that blind you to the mistake of buying from them. Please see the negative reviews and take into consideration, don't ignore it like we did. And this is all was for chandelier purchases, imagine if it was for some of the bigger and more expensive items.Completely disappointed.
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February 2023 by Laura Wilson
The stools are solidly made, beautifully finished and of excellent quality. I would recommend these wholeheartedly as they represent superb value for money. They arrived extremely quickly, even in the busy pre-Christmas period.
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February 2023 by Simon Briggs
I purchased a tv unit to match other furniture bought earlier this year. Fantastic price. Was delivered within 2 weeks and the driver phoned to let me know his expected time of arrival - he was spot on.
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February 2023 by Patricia Martin
I am very happy with the deal we got and the choice available. Tables and chairs feel really sturdy and well made. Delivery on time and polite.
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February 2023 by Laura W
The stools are solidly made, beautifully finished and of excellent quality. I would recommend these wholeheartedly as they represent superb value for money. They arrived extremely quickly, even in the busy pre-Christmas period.
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December 2022 by Cameron Massey
We have just used Casa Furniture again. The items we purchased were very good quality made furniture, the packaging was excellent and a first class delivery service. The sales team was very pleasant and helpful. Would definitely recommend Casa Furniture.
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December 2022 by Scarlett Isla
Our large table from Casa Furniture is wonderful! It arrived on the expected day. It proved easy to put together. It looks beautiful, extends easily and is just as we'd hoped.
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December 2022 by James Evans
I purchased The Aiden dining table, easy ordering and excellent customer service contact regarding the delivery. Item was well packed for delivery by a friendly delivery team. Very happy with the product, I would purchase from here again.
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November 2022 by Françoise Benken
I ordered over the phone. The Customer service agent was very helpful. My order arrived within two weeks. It was delivered to a room of my choice. All in all very helpful and professional. I will definitely use Casa Furniture again. One happy customer.