-
February 2024 by Kelvin Swanson
This is the second bad review I've had to leave. I had a very negative experience a couple of days ago at this location. From the very beginning the website let me reserve a truck that they did not have available. When I asked them to give me pricing on a smaller truck they required my credit card. At the end of the day I did not rent any vehicle, but they still billed me $150. This is actually more than the initial reservation for the truck that they didn't even have available. I wouldn't be surprised if the lady did this for Revenge for the bad review I left before. FYI... I have filed a dispute with Visa in regards to this charge.
-
November 2023 by Maria M
Unfortunately, I can't give this location/company a good review. I rented a 16' box truck from them to move to another state. Because I couldn't get through to their office number, I stopped by the location a couple of days prior to the move to confirm the truck was available. The representative at the front desk was quite rude. When I went to pick up the truck, he was nicer.Once on the road, we noticed that the truck was difficult to handle. When we got to a stopping point, we called Budget Customer Care and after several conversations, they sent a service tech to look at the truck. The problem was in the power steering which the tech told us could have caused an accident. The truck shouldn't have been on the road. Ultimately they had to send out another truck and a crew who moved a house full of furniture and boxes from the original truck to a new one. No service recovery was provided.
-
October 2023 by Michael McPheron
Newer truck was nice. Gas mileage better than expected. A little pricey but I am good with it.
-
September 2023 by Lee S.
their rental people stole my money didn't extend them when I ask and charged late fees
-
August 2023 by Jade Foster
Do not waste your time! Charged a $75.00 No Show fee, even though I did not sign a contract. Also, I canceled the reservation upon arrival to discover Budget forces you to get their Commercial insurance. For their "commercially plated truck".... I ended up at Uhaul.
-
July 2023 by zamantha rivera
Reservation is not a thing at this location. Made a reservation for a cargo van and was told I would receive a call the day prior to confirm. Received over 5+ emails confirming my reservations. Upon getting there the next day, the woman working there Eva, started they had no trucks available. When I mentioned how if I made reservations, she simply just said no trucks were returned. When asked why didn’t I receive a call to let me know this a day prior she just said “she was the only one working that day and didn’t have time”. I told her I needed a truck now bc I had a reservation and I’ll take whatever they had since I was moving that SAME DAY, she just pawned me off to call customer service. This location does not honor reservations at all, they do not care to help customers out to find their vehicles they reserved at another location to be sent there. They pride that they have been there for 5 years and that’s how they run their business. Do not waste your time/ money at this location.
-
June 2023 by Gioia Reni
They Didn’t have the truck available and they didn’t do anything to compensate. I had this reservation for WEEKS!! EXTREMELY insensitive when moving is already hard enough as it is!!! Incredibly disappointed.
-
May 2023 by Angie Meine
Our flight was delayed and we arrived right as the employees were leaving. We asked if we could still pick up our business rental, or if they would at least refer us to another location. The employees said no and laughed as we got back in our car. Paid way more for a uhaul but at least they were willing to rent something to us - even without a reservation.
-
May 2023 by Patrick Finan
Returned a one way truck rental here. Staff was friendly and very efficient…. I was checked in within just a few minutes. A good place for rentals.
-
April 2023 by Andrea Potts
HORRIBLE! Rude. Didn’t have truck ready even though I had a reservation. Made me wait for over an hour and set me behind on moving. A life changing ordeal and they don’t care. I hope someone calls the BBB and get them shut down.
-
February 2023 by Mariane S.
I booked a 12 moving truck (443 cu. ft) and when I went to pick it up they said it wasn't available and they gave me a cargo van (357 cu. ft) I said it wasn't the same size and price. that the one I had booked was bigger and more expensive, the man who gave it to me said no that they were the same and the same price. I needed to move that day so I had to take the van and then hire someone else to move my fridge! in short, I suffered losses for renting with this company, I do not recommend
-
December 2022 by Malcolm Shakur
This is the worst Budget I have ever been too. I made a reservation to move and I was told once I got there there didn't have any trucks available. No call no email anything. Then this tall lanky Hispanic guy got an attitude with me. Because I said why didn't you call me ahead of time and he said he did. I have no missed calls from their number. I had a whole movie planned and now it's ruined
-
December 2022 by Clive Bixby
This is the worst Budget I have ever been too. I made a reservation to move and I was told once I got there there didn't have any trucks available. No call no email anything. Then this tall lanky Hispanic guy got an attitude with me. Because I said why didn't you call me ahead of time and he said he did. I have no missed calls from their number. I had a whole movie planned and now it's ruined
-
August 2022 by Jennifer T.
I'm so frustrated with this company. My parents went to Budget at international Orlando Airport to rent a car. At first, they had to wait 2 hours to be attended and the guy told them that they're NOT allowed to use their personal car insurance, which was not true based on their terms and conditions that we saw on their own website. My parents with no options because they already paid for the rent with their flights had to pay $35 extra per day. I called them to try to solve THEIR issues and they told me that there was nothing they can do through the phone and told me to go back to airport and try to solve my problem there. My parents are 4 hours away from there and they can't go before the date that they return the car. So, I'd never recommend this company to anyone. They do not provide any help to their customers.
-
July 2022 by abdul kareem
Would have given zero stars for unprofessionalism. Total rip off. There is nothing “ budget” about this. Filled my truck to full before returning, but was charged close to 100$ for gas. Extremely unprofessional, I was not even notified that the truck was returned, and charged me extra without any notification. I want to escalate and resolve this issue, please contact me.
