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December 2023 by Johanna M
They only reply to good reviews of course. First and last time I will pay for a service at batteries Plus. I will encourage everyone that I know and I will leave reviews everywhere that I can warning people not to go here. I was told replacing my battery on my cell phone would take an hour and a half. I received the call 2 hours later telling me they broke my phone screen and would have to wait 2 days to get the new phone and I said absolutely not. I need my phone ASAP. That is why I went to you in the first place because you told me it would take an hour and a half then they wouldn't help me in any way. Everything I asked for was told no. No, I can't call the manager. He's already gone for the day. No, I can't give you an estimate of when it'll be done. No, I can't let you go pick up the spare part at our other store and bring it in even though there's plenty of time to do that. No I can't make any promises. Then after I arrived for my phone they wouldn't meet me halfway after the huge inconvenience that I had to go buy another phone outright for work. They told me they were already out money on their side for fixing the screen which is not my fault. They didn't care that I had to spend $400 on a new phone and that I had to spend more money than I would have for fixing the battery and a new screen for a service that it was only supposed to cost me $75. The manager was not willing to make this right and only charge me half which is what I was asking for. I wasn't asking it for free. The manager is telling me that he went above and beyond which is not true. I'm the one that decides if he went above and beyond. He did not make this right. I was wearing my work uniform and he pointed out, I'm sure you have at your job and he mentioned the name of my employer made mistakes and accidents and I said yes and we make it right by the customer. Because the customer is the most important thing a company has without customers, it has nothing. This manager did not make anything right
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December 2023 by john bevins
Placed a order online and was ready when i arrived. Staff was extremely nice and answered all of my questions thoroughly.
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December 2023 by Ward Askew
Great deal 72 batteries+AAA&AA) $$26.93 with tax
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October 2023 by Laniya Deramus
10/10 highly recommend! I went in for a vehicle battery pickup & install. The technician went above & beyond to ensure my vehicle was serviced efficiently and handled with care! Fast, prompt service & prices way better than major retailers in the area!
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October 2023 by Trasel Holmes
Dave went over and beyond to help us. Great service and care.
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October 2023 by Sylvy
Amazing team of people, super helpful and honest up front so you know what you're getting into. Great service, amazing selection of products and services. 10/10 will be back, breath of fresh air to have people who know what they're talking about and will actually help you to the best of their abilities!!!!
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October 2023 by Christy Nickolas
This place is a clown show. If I wasn't under warranty, I'd never come here again. While sitting in the store, writing this review, they gave another customer the run around too. At least now I know they don't just do it to women.
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October 2023 by linda belisle
I had a battery installed for $20. I chose the lifetime battery. This way they would always replace it free of charge. Little did I know my watch is not waterproof. So needless to say I had my watch working for less than a day.Went next day to Batteries plus to explain that moisture had gotten inside. Asked if they could refund money or possibly put guarantee on another watch. They said no to both questions and suggested a jeweler on Colonial Dr to check it out.I just wanted future customers to be aware of this. If you want lifetime guarantee please make sure your watch is waterproof so this misfortune will not happen to you.Thank you for listening and good luck to you. Please be sure watch is waterproof.
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October 2023 by Rob D
The manager of this store was horrible! Rude and obnoxious, he fits his looks with the plastering with jail tattoos huge scull rings on every finger and bandanas over over his scull. Nothing identifying him as an employee let alone a manager.
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October 2023 by Terrence Hart
Extremely helpful and informative employees. Purchased a car battery and was installed quickly and professionally
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September 2023 by Collins Saldana
I received great customer service at the location on Colonial drive Orlando. Manager Dan Middleton was very helpful, knowledgeable, and answered all my questions with a good attitude. I will recommend Batteries Plus to my family and friends for SURE!! Specially this specific location. Smooth transaction!
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June 2023 by Nivek N.
I went in with an iPhone 8 that wouldn't charge at home. i told them I got my cable at a gas station. they laughed. they sold me a ten foot cable for 29.99 and it works like a charm. They easily could have convinced me that I needed some expensive fix. But no, Dave was a pro and saved me a lot of money. Great business!
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June 2023 by Gay Sherman
Wow, what service! We called ahead of time to see if they had anyone who could help us change out our house batteries in our Class C RV. Reaper had our size in stock and told us to come on over.We bought the batteries, Reaper had the tools and was all set to kindly change the batteries for us. What seemed to be a simple job quickly became an ordeal with a stripped, broken post and even more problems. All were overcome and we were on our way. This was a job we couldn't have done is job ourselves.There's a reason why this guy is the manager. Customer service is absolutely outstanding. We'll be back!
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May 2023 by Jill N.
Friendly service! Quickly fulfilled an online store for in-store pickup, and recycled the old battery I brought in.
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May 2023 by George Hall
I bought a lawn mower battery it's a ul-1 xhd 7294 I paid for this battery Plus a dollar fifty environmental fee really I could have gone anywhere especially my shop and got a battery with a $4 core return for my old battery nevertheless I get it home it's 50% down in power brand new really put it on the charger it's now at 25% another hour or so it'll be at 100% word to the wise check the charge on your battery brand new before you install it not a happy customer at all