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February 2024 by Travis M.
I had a consultation with Jorge regarding my BOFA business account, and he was extremely helpful with helping set up a signature account. He quickly took care of my banking and issue, and provided information to reach him in case i ran into any additional issues.
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February 2024 by Lina W
E. Colonial Drive location outside of Fashion Square Mall doesn't help when you've got arm and hand health problems! Sam was 1 of 2 workers there that actually felt like a humanitarian and took the big safety deposit box out and placed it so that I could get items out. A rude young female said they weren't allowed to cuz it's their "policy" to not lift or touch or even move the box. Uncaring when I had no1 with me cuz I can't always bring some1 to help! Obviously as we get older we have problems but instead of being nice, accommodating , or sympathetic I was met with selfishness, lack of sympathy, and rudeness @ I've spread the word to all I come across with to let em know not to pick B of A foe banking. I'm gonna get a canned reply saying to call a certain person or department or to call # but that won't help so I won't waste my precious time! Change your policy and maybe word of mouth won't get around. Be understanding to our health, etc. This location is hurting for more customers!
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February 2024 by Jessi E
Worst experience ever!! They gave my grandmother a hard time withdrawing money from her account. Even after I showed them the invoice for the work being done on the house and explained it, he continued to question us about the withdrawal. Even the type of questions he asked were out of line!
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January 2024 by Brad Baker
Friendly helpful people once you're inside.Sadly, not a single employee. Was interested to correct the location on Google maps. The back of the location looks like the front with the exception of one sign with relatively small letters that says exit only. I explained how easy it would be to tape some paper to the back of that glass so that the black letters stood out and you could actually see it instead of having handicap person push their roller around the building to get to the actual front door. But it's not their job to make it easy for people to see the sign. And it's not their job to fix the Google maps location. So why is it the public's job to help them figure this stuff out? Financial people should be able to think outside the box and make their workplace a little more helpful to the customer. So when people walk in the door they're not angry that the bank isn't where Google maps says it is and they've entered the wrong side of the building.Why not start with a Happy customer?If Google had maps has not fixed the location yet, notice the Aldi supermarket is directly across the street from the Bank of America. And the entrance is on the east side of the building. Cheers
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November 2023 by trang vo
It's very discriminatory here. She stands in front of the door and receives unsympathetic customers.
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September 2023 by Tom Ledford
This Bank of America DOES NOT EXSIST. Do not waste your time coming here. I don’t know why it’s still listed on Google Long Horn Steak house took over it.
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September 2023 by Abdullah Zaki
Had really great experience here. The manager lady (pardon me i couldn't get her name) and the kind lady Kinsley Ziesman provided me guidance and helped me setup ny account and online app. Would love to visit again.
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September 2023 by Oleg Barkov
Very happy with this branch. Received professional and quality service. Many thanks to manager Brad!
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August 2023 by Kyle Dalton
Gualexis helped me set up an account and he was incredibly helpful. I would definitely have him help he out if I had any problems in the future. Very informative.
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May 2023 by Gregory Berry
What a horrible experience. Went here to deposit a check for a friend. Disorganized mess. Lady walking around asking if she could help anyone deposit checks and she screws that up. Then I am told the teller needs authorization to accept the deposit as it is over her limit. What? Have never had issues depositing checks at any other banks in the past. What a mess this place is.
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April 2023 by Tuan Tran
George and Martin were great! They took me in right away and everything was done quickly. This branch is definitely one of the better BOA branches.
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March 2023 by Kristin Spengeman
Went for Notary service and Bradley Smith did a wonderful job assisting me. It was a lot less complicated that I thought it would be. Thank you!
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February 2023 by Krissy tin
Went for Notary service and Bradley Smith did a wonderful job assisting me. It was a lot less complicated that I thought it would be. Thank you!
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September 2022 by Megan Malec
One teller!! No drive up teller. Line 8 people deep with 1 teller. No respect for customer's time. Gave up after 20 minutes with minimal movement. There need to be a queue for simple issues. Update your arms to dispense small bills. Shouldn't take an hour to get some small bills for a garage sale.
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May 2022 by Sergiy Rudyy
Well, seems like a pattern has developed here in the reviews, terrible customer service!!!! Website policy clearly identifies two types of ID's that are accepted to prove identity. Refuse to service a disabled person, stating that person does not have proper ID. State ID and second form of approved Id is not good enough? Check from a government agency to deposit is not good enough. These people are nuts, no wonder the review...
