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August 2024 by Henrique Farias
Called them looking for a transmission and told him it needed to be for the exact model of the car, I even asked for a photo of the transmission and he said there was no need because they “wouldn’t make the rookie mistake”. After like a hour drive with toll I got to a crowded reception, they made me pay first then I got to look at the part I was buying. Which took like 30 minutes wait and was of course wrong after I tried to make sure this wouldn’t happen. They gave me a manual transmission and I needed automatic, they told me they had one. Made me wait another 20 or 30 minutes and was totally different in the wrong year. (2013 i needed 2010) After all that all they could do for me was a refund and send me away. I do not recommended this place at all as they are very unorganized.
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August 2024 by Adrenaline Motors
Ask for junior he is the best. Got my parts asap every time for our dealership
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August 2024 by Claudy Aubourg
Best prices and Junior is the best. Ask for him he is very knowledgeable
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August 2024 by Edward harris
How about answering the phone. 3 days calling and immediately put on hold for 15 mins each time with no answer… don’t waste your time with them
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June 2024 by Rodly Moise
Purchased $ 950 transmission the mechanic came look it, never try it, when taken out from the back of my car, transmission was damaged. Yes it was inside my 60 days fake warranty they didn’t take accountability for selling me wrong and broken transmission. They sold a me broken Vanza transmission for a Toyota Highlander transmission l purchase on April 22, 2024 and return it on May 7, 2024 they didn't give me money back and the fake warranty was on 4/22/2024 to 6/22/2024. " junior esparis" will lie to make money out of you ,he's a fake seller, he's rude, has no customers service skills, I asked for junior for money, he said that "I'm trespassing he will call police on me to leave the store. They don't do refunds nor exchanges but when they're taken your money one of them will tell you they do. I believe they pay to put good comments for them. Terrible place don't go there
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May 2024 by Chuck Caruthers
So it's Monday 9:15 in the morning.I tried to call them.And was immediately put on hold.Not even greeted after 13 minutes.I hung up,
I decided to call back because the ball was Went to this place for parts.And it was on old winter garden road.So it was close to my home after calling and waiting 13 minutes.I decided to call back at nine thirty only to be greeted with the same answering machine that left me on hold for another ten minutes.
Customer service.
It's at it's worst. No one should be on hold for 15 minute back-to-back. I never did get through on the phone with anyone. I'm way out in Stanford. This would be almost an hour drive to Come There to See If They Have the Part. All they have to do is pick up the phone and let me know they have the part or not..
I guess I'm just frustrated because I really needed them to pick up the phone and yet they don't.Perhaps they have so much in store business that they just don't need to pick up the phone.Perhaps they don't have enough people working there to even pick up the phone.
Nonetheless, very disappointed that they could not even help me today.They didn't have the part I would understand but to not pick up the phone I don't understand
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April 2024 by Majed al timimy
great nice guys
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March 2024 by Bo's Collision
Smooth and easy transaction.
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March 2024 by David Shearer
Gabriel was very helpful and pleasant to deal with on my phone order. He also verified correct part and condition before shipping. Then to top it all off, he sent tracking information. Great communication! Ask for Gabriel- he's the best! Thanks for the awesome business to business customer service!
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January 2024 by jimmy Ayala
Awesome people. Good price
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January 2024 by Saam B
Worst customer service, they always keep you on hold for a very long time and then they don't have the part. When you go there , you see them just talking to each other .
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January 2024 by Milian Aoz
They charge you 25% if you return the parts don't matter if you used or not I don't recommend it bad costumer service
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December 2023 by Guille Santiago
My experience was satisfactory, good organization of the establishment, wide variety of inventory of recent vehicles that are difficult to find due to the year, a lot of technical professionalism in knowledge of parts, they managed to quickly find the specific module I needed for my vehicle, a very good option as suppliers of parts.
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December 2023 by Daniel
The best
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December 2023 by jose ramon
Excellent prices and good service. They speak in Spanish, English and Portuguese
