-
August 2023 by Joanna Louis
A Joke! If I could give 0 stars, I would. These people do not care about their patients. They canceled my appointment twice with no explanation. Terrible customer service.
-
August 2023 by martha lucia Arcila
I suppose to have an appointment for my son today and they don’t even call to let me know the office wasn’t working today they’re not dependable. Don’t show respect for patient I’m very disappoint about this place
-
June 2023 by Shannon R.
This place has terrible customer service. I was inquiring about a new patient appointment but after speaking to the receptionist definitely will not be coming here. the receptionist should have no place dealing with patients. she was very unprofessional and rude.
-
March 2023 by Hanin Hmiedan
Very awful service, and office management. My mom had an appointment it was an emergency. They gave her the appointment for a few days after she called because it was urgent. She received texts and emails reminding her of the appointment. Once we got to her appointment, the office refused to see her because supposedly she has no appointment for today. We showed her proof of her appointment confirmation and reminders but still refused to let us see the doctor because it “doesn’t show on her system”. First time ever something like this happens to her.DO NOT RECOMMEND THIS OFFICE, and if I could give them 0 start I would.
-
March 2023 by Patty LaPosta
DON'T GO NEAR THIS PLACE! When I made my appointment I was told that the business takes my insurance. I was also to be examined by a new doctor in the practice. All was fine until I arrived for my appointment. The waiting room was empty but there was a receptionist. She asked me what I wanted and I said I was there for my appointment. She said the new doctor was starting THE NEXT DAY and nobody was there today. She then informed me that I'm on a waiting list to see if he will accept my insurance and that could take a month. I WAS SO DISGUSTED I LEFT VOWING TO WARN PEOPLE ABOUT THIS PLACE,.
-
March 2023 by Patty L.
don't go near this place! when i arrived for my appointment only a receptionist was in the office. she said my doctor was new and would be at the office the next day!!! she said he wouldn't accept my insurance after i had been assured otherwise when i made the appointment. so i drove 45 minute to an appointment that didn't exist. i must add that the receptionist was smirking while watching my confusion.
-
March 2023 by Nada Yousef
Absolutely horrible office, they canceled my appointment multiple times. I go in and I’m told my referral is expired, I bring in an updated one and I’m told I never needed one in the first place? After being put off my medication for months I get a new appointment, just to be told the new doctor comes in once a month and I can’t come in. Such a waste of time, every other week a doctor is leaving, if it’s no good for them it’s no good for me either. This place might as well shut down. You may see multiple people saying the same exact thing, don’t waste your time here.
-
February 2023 by MIRANDA CORBETT
Before the switch in providers this sandlake office was AMAZING! I’ve since then have experienced thee worst service ever! If I could give zero stars I would. I had a appointment look since before hurricane Nicole understood the office was close I had to reschedule no problem after calling to reschedule the next available was in the beginning of January due to no provider being the office per the staff and only on Wednesday or Thursday I will be able to be seen.I agreed to the next available because I had a procedure done in office that needed a serious follow up I called numerous of times left numerous messages no one answers the phone nor returns voice messages. I live in Clermont Florida my job is adjacent to this location for convenience. I’m off today reached out to the office and was told sorry we’re booked can’t see you and hung up the phone I presume to call back immediately all just to hear the phone ring into leaving another voicemail it is inconsiderate despicable Distasteful absurd freaking mind blown of the professionalism here at this office if you’re inquiring a dermatologist please run far away from this location unless they bring back the old provider she was amazing God bless her maybe this is why she left initially! I am an existing patient for over a year!
-
February 2023 by Christina Guzman
You show up and they tell u they canceled your appointment without telling you anything. This is the most disappointing office I have ever been in 35 years. It has happened 3times
-
October 2022 by Elena Poret
Love this dermatologist. The PA Beylis is the sweetest. I’ve been coming here for three years because I had really bad acne and she’s helped me go from cystic acne to clear skin, and a year later she helped me clear my hormonal acne. I previously hated going to the dermatologist because they have never helped me or listened to my skin concerns but she listens to all my concerns and makes sure I leave with all my questions answered.
-
October 2022 by LUCILLE SALT
SCAM!!! Billing department is AWFUL!! Called for 6 months about an incorrect bill. Finally got in touch Mngt who stated that the owner, Dr. Vasiloudes, gave me incorrect information. Extremely unprofessional team!!
-
June 2022 by José Javier Sierra Flores
My illness spread in all my legs and arms after the shot provided in my elbows and knees. It worst rather than better my health skin care.
-
April 2022 by Zieda Navruzova
7232 West sand lake office front deck lady is so mean bad customer service does. I was 15 minutes late either i called told her i would be late 15 minutes . when i came she said i have to reschedule my sons appointment.i got so mad about her , She has to learn better customer service and be nice go customer.
-
January 2022 by Ernest R.
Saw Dr. Bailey on November 18th as a new patient, looking to continue a prescription medication that I have been taking for years, prior to my move to Florida. New labs needed. OK, provided. Med records needed. OK, provided. Pre-auth was given to the pharmacy, but some boxes inadvertently left blank. Correction needed. Problem...two months have passed. The pharmacy says the doctor sent an incomplete form. Academic Alliance in Dermatology is not returning calls. They certainly seemed like nice people, but perhaps understaffed? Lack of competency? Better things to do. I don't know because I have no explanation.
-
December 2021 by JCR Coquiman
This was my first visit to get a second opinion about my condition. This place was far better that the previous place I visited. The staff made me feel at ease, especially the PA (Bealie Grace Castor Lucero) which was crucial for me to be able to talk about my condition. The doctor was friendly, courteous and straight to the point which I really appreciate. Thank you!
